The house itself was cute. typical chalet feeling. location was ok!

the communication with the hotel was totally off.. they don't speak english and were super unfriendly. we just got a mail a day before that we needed to fill in some document with personal information otherwise there would be no key and a lot of exclamation marks. We send it back to that e-mail adres but that was not the right one apparently.. they called, could not tell us which e-mail adress because they don't speak english and asked to send it on whatsapp asap. I did, they never even opened it and when I called to make sure the key was available nobody answered. I tried both the numbers that are in the info (one from 9-20pm and one for after) eventually the keys were just in the keylocker next to the door. Very strange. Also when my friend send a message with a question they just answered: "we gave you enough information." this was the first question we asked. I think it's very sad that you choose a social job, by renting out an accommodation and don't make an effort to even try to be friendly and speak a global language like English. It is also not our mother tongue, but at least we tried.