There are a lot of options close to this place with better facilities, rooms are much smaller than what you think and the noise level is disturbing if you are looking for a good night sleep. Parking does not come included and it is 25 per night, you are better of using the public parking garage of which there are many optons

The employees in special Antonio, great service, very good breakfast and very clean room

We really enjoyed our stay in Hotel Casón del Tormes. It is in a very central location and close to transport links. We paid in advance for a superior room and the room was very spacious and comfortable. The buffet breakfast was of good quality and had a good range of options including fresh fruit. There was a filtered water machine and a coffee machine (both free) in the lovely hotel lobby. We only stayed 2 nights, but we would have loved to stay for longer.

The hotel is located conveniently near a metro station and right by the Gran Via. The main lobby is pleasant. They have complimentary coffee, tea and water (both flat and sparkling). We had some issues with our check in that were not the fault of reception but this seemed to distract the employee who checked us in. Because of this, he didn't tell us anything about the property. We had to continually come and ask about wifi, complimentary services, breakfast, etc. The rooms are okay, certainly nothing special. They were clean and included the essentials. All in all, it was a good option for our overnight stay in Madrid.

Very clean, and very quiet. We enjoy the stay.

Great location to explore Madrid center

Everything worked well

Good location, Spacious room. Free water service. Hallway carpet is a little bit old... but other than that the room was very comfortable and clean

Great hotel with very helpful staff, central perfect location and wonderful price. The hotel has everything you need, plus there is always water coffee tea and pastry in the lobby. We would totally recommend it.

Excellent hotel and staff really helpfull, breakfast was also great. Only 2miniutes walk from the main shopping street. Will definitely stay there again

Really peaceful and convenient hotel to stay. Very close to all shopping areas! Staff were very friendly. I would definitely come back!

Room a bit dated but reasonably clean and comfortable. Common areas (corridor carpets, etc) on the dirty side. Location good but overpriced. Not much warmth from staff. Meh experience for $385/night.

Location to the center was excellent

Location was good. Too expensive for a 3-star holet

Staff was great but I won’t stay at this property again, I had to request new towels because the ones given to us were in bad shape, had to ask for a new room, the first was smelling like someone smoked on it and also was too noisy, hotel too expensive for the quality you get

C

Hotel was nice and clean. Very quiet but narrow roads make it a little hard to be accessible by car. Very close to all the Madrid attractions

Great service, everything was nice and clean.

Very well located and the staff was very helpful. I recommend this place.

Great hotel, clean and friendly staff. Locations is amazing, next to el Palacio Real and La Gran Via.

This would be a great hotel if it wasn't for some issues. The staff is friendly, the room was clean, water pressure was excellent, and the bed was comfortable. However, there was no way to regulate the temperature in our room. There were some hot days during our March stay but the hotel turned on the heater for the entire premise, which heated our room even more. On top of that, the AC unit in our room was disconnected by management to prevent guests from using it. The only solution we were given was to open our window which led to a shared balcony... this was not a good option. This needs to be addressed by management as it is not conducive to a comfortable stay during hot weather. Also, the hotel doesn't use key cards, instead they give you a single key with a huge keychain that you are supposed to carry with you or leave at the front desk if you prefer...

This hotel is located is an excellent area. I was impressed with cleanliness of the hotel and room, however I was extremely disappointed with the fact that they intentionally shut down the air conditioner in all rooms during cold season so we had to keep windows open which would then make the room extremely cold and had to wake up in middle of night to close it. I complained the front clerk and I was told that they have received the same complaint from others. They said owners are aware of the issue but changes have not been made. This truly ruins the experience because we couldn’t really be comfortable in our room. The front clerk Victor was very very friendly and professional, thank you Victor!!

Very good location.

Staff was very friendly and my room was in pristine condition. The location is very useful for getting around.

The location is great, closer to metro station, and you can find a lot of restaurants nearby.

Great place to stay during your visit to Madrid!

Location was the best! La ubicación fue la mejor!

This hotel is a bang for your buck, clean it’s good rooms and right in the heart of where you need to be for metro and city tours.

Hotel is in good conditions, however, rooms strongly smell to tobacco.

The location of the hotel was great. The rooms were extremely noisy to the point that I had no sleep whilst i stayed. The walls were super thin and everytime the room next door to us flushed their toilet I thought someone is using our rooms toilet.

Location was perfect. 2 minute walk from the subway.

Great stay in Madrid. Close to everything but the benefit of being on a clean and quiet street.