This hotel is made by the staff, they are awesome and all deserve a pay rise. We had some hick ups with the room and the misunderstanding about what’s included in the Ultra All Inclusive upgrade. But everything was sorted promptly by the amazing staff even the general manger knew who we was and come to check we’re happy. Iftihis in a la cart restaurant was amazing and really good with our 2 year old girl. Staveros was amazing and makes the best cocktails(attention to detail) Anna at Guest relations was very friendly and kind and Christina at check in was super helpful and kind. It has to be said that the Ultra Inclusive is still only partially inclusive but it’s WELL WORTH the money!!!!! The only unpleasant we had was with the other guests! But the hotel can’t help that their in the business of filling rooms and large groups of people from the old eastern block do just that!!! It must be a cultural thing but we found them very very rude and unfriendly, a pair of old couples nearly push my daughter down the stairs cause they was in a hurry and didn’t even say sorry. They never say hello or smile and my little girl desperately tried to play with the other kids but they wasn’t interested instead they pushed her over. Maybe we went wrong time of year for guest from UK(early June). I just want to confirm we had an amazing holiday and would go again and I’m only mentioning it so guest can make an informed decision. We will miss Santa Marina, until next 😀

Bed and facilities were good, but room and bathroom were tiny and we asked to move to accommodate my pregnant wife but they did not allow this. The customer service was not great. The food at breakfast was also not great. Location was good and the beach and the pool were great.

The hotel was nice and the staff were friendly although not always that attentive. Rooms are quite small and there not enough sunloungers for the guests.

Beach setting and courtyard dining under the stars and trees were the highlight. But room was very small, shower room tiny. air conditioning poor (did not cool very much), buffet was good selection but was not kept very hot so luke warm food was the norm and what ever time you ate. All inclusive was fair. Staff were mostly pleasant, friendly and efficient. Mani at the hotel bar was brilliant at remembering your drink choices. When complained about AC at main desk was told by one gentleman 'that this is Greece'. We were not impressed - We paid for AC...

Beach setting and courtyard dining under the stars and trees were the highlight.But room was very small, shower room tiny. air conditioning poor (did not cool very much), buffet was good selection but was not kept very hot so luke warm food was the norm and what ever time you ate. All inclusive was fair. Staff were mostly pleasant, friendly and efficient. Mani at the hotel bar was brilliant at remembering your drink choices.When complained about AC at main desk was told by one gentleman that this is Greece.We were not impressed - We paid for AC...

Enjoyed our room & the staff services very much!Only improvement would be for a larger bathroom.

Fantastic resort with great pools and beach. I will go back again.

I truly believe we were very unlucky with the room location! It was given to a us a room on the ground floor next to where the reception was. Which it was very noisy during all day long and late at night as well. Besides that I do have to say that is a excellent hotel for families and of you have kids but not the other way around. If you’re looking for some piece a quote it’s not the place to be. Overall really good food and really nice views together with an excellent beach.

I truly believe we were very unlucky with the room location! It was given to a us a room on the ground floor next to where the reception was. Which it was very noisy during all day long and late at night as well. Besides that I do have to say that is a excellent hotel for families and of you have kids but not the other way around. If you’re looking for some piece a quote it’s not the place to be. Overall really good food and really nice views together with an excellent beach.

The biggest advantage of this hotel is that it boasts direct access to one of the best beaches of Chania with all the amenities. Rooms are a little tired, bathrooms are small and breakfast is average but I would still rate the hotel as excellent on the basis of its strategic location (vantage location, fairly close to Chania Old Town and other famous beaches and villages) plus its excellent beach access. Friendly receptionists (thank you Fylio). Will be certainly returning.

The restaurant area is right on the edge of the beach with beautiful views. Having breakfast here every morning was very relaxing. We stayed bed and breakfast and the food was good with a wide choice. The beach is beautiful and my review would be 5 star if based only this. We found the room small and needed some work. Bath was chipped and brown marks. The bed was so hard that my husband was in agony one morning and had to hunt down pain killers. One night there was a rat round the pool. But rats are everywhere so no big deal. The staff were lovely and really helpful. We had a lovely week here despite the few problems mainly with the room.

Perfekt for children, and close to the beach. Lovely staf and a very nice resturant with exelent food.

Staff was absolutely wonderful, warm, and welcoming, particularly Iosef (Joseph) at the Front Desk. He went above and beyond to ensure my stay was a positive one....very professional, caring, kind, and just a wonderful human being. Also Christina at the Front Desk, Manousous at the Main Bar, the General Mgr, and the international staff from many countries. They all made the difference between an okay experience and a wonderful experience. Again, grazie mille!!

Amazing hotel. Rooms are a little small if there's more than one person staying in the room. Service was great. The receptionist were very friendly and helpful. About a 15 minute drive from Chania and about 10 minutes from Platonias.

Ok+ Good; the space, two different poolareas, bar close to the poolareas, close to the beach. Not so good: could have been better "service" from personal, the food at lunch/dinner could have been better, and the gym needs a upgrade in "tools".

The hotel is a bit worn down and needs a refurbishment. However it is inexpensive and is very close to the beach. The restaurant staff are very nice and provide good service. The front desk staff are not the best; its fine if you dont require any additional service beyond check-in and check-out, but I had a poor experience with their guest relations and front service staff in arranging a hair appointment. The housekeeper assigned to my room did not speak English and only came to clean while I was still sleeping in the morning; I tried every day to have her come later but she never did, so for the three days I did not have my room serviced.

When we arrived they did a check in and seated us at dinner for what they had saved on plates from the buffet (we were booked all inclusive). But it went downhill. We were taken with the luggage guy to a room fifty meters away across the street in some other townhouse complex first. Turns out the room hadnt been cleaned. It was late and we were traveling with our kid so hadnt asked earlier but this time we pressed for our beachfront room. They told us they had none left, only a single room. next room they supposedly had available. This was also across the street in another complex they own. After a fifteen minute struggle to get the door open the luggage guy gave up again. Went back and got to yet another room. It was facing another building and was also pretty small, no way they could fit the extra cot there. Left the family there and went back to speak with the manager. Couldnt get in touch. Insisted on some other room that was beachfront, we were only there for the night and had booked prepaid weeks in advance!Finally were transfer to a sister hotel called Santa Marina plaza with strict instructions to vacate for other guests at 12. The staff and room quality there wetter excellent. Tried getting in touch with hotels.com via phone but it wss a our connection. Yet to hear back on my email questions.

The hotel is really nice with really nice pools and everything you need to have a nice holiday. Just be careful with the room that is provided to you. My room with really noisy but I believe that is better rooms in the hotel, I guess I was just very unlucky. Besides that it's really good.

The hotel is really nice with really nice pools and everything you need to have a nice holiday.Just be careful with the room that is provided to you. My room with really noisy but I believe that is better rooms in the hotel, I guess I was just very unlucky. Besides that its really good.

The hotel is in two different area. Between the hotel there is a road and if you want to open your balcony door you can't sleep. We thought staying in a 4star hotel would be worth but it was like 2star. Also don't buy any excursion tickets they charge you double. In the central of China is more than half price.

The hotel is in two different area. Between the hotel there is a road and if you want to open your balcony door you cant sleep. We thought staying in a 4star hotel would be worth but it was like 2star. Also dont buy any excursion tickets they charge you double. In the central of China is more than half price.

Hotel is very nice , simple and very strange design , staff are very good and friendly

No complaints. Near the beach comfy. there was plenty of transportation near by to get to where i wanted too.

I booked the accommodation 4 months in advance. When we arrived for checkin late in the evening we were placed in a pool view room on the opposite side of the hotel. I specifically booked a beachfront view suite. Nothing could be done about this without speaking to the manager in the morning. They had overbooked the hotel and our room was not available for the entire 4 night stay. We were given the option to move into an larger suite in a new section of the hotel. No views from the property however the space was what we needed and it was brand new. We took it after expressing much disappointment.

Staff was very nice and helpful, however this hotel didn't quite have a feel of a 4-Star hotel. A lot of amenities were not included in the price, such as beach lounges were rented for an extra charge even to hotel guests. Internet access was also for an additional fee, except to Expedia guests (like ourselves) who made their reservation via Expedia. We indicated in our reservation, that we were coming for our Honeymoon and we got a room with two double beds joined together. Beds and pillows were not very comfortable and gave me a pain in the neck after the first night. Can invest in better pillows. We stayed in the building next to the pool across the street from the sea and the main building and we had to take a tunnel to cross to the sea side and to have breakfast. Breakfast was full, but not very tasty.

Staff was GREAT! Showers way too small!

The Santa Marina hotel has a wonderful location and the hotel staff goes out of their way to be helpful. Much nicer than staying in the busy hotel area of downtown Hania. Easy access to transportation. The included meals are a great feature but don't expect any local Greek specialties on the buffet menu. It seems their buffet menu is geared toward the majority of their visitors who are German. Great beach. We both enjoyed our stay and would stay there again when visiting Crete