The front desk person was friendly but didn’t tell us about the water in the room and the refill area. We needed waters Friday night and all we were told was that they were out. We only had a bed sheet our first night. We froze. I asked for a comforter for the second night. Not exactly worth the price of what we paid for our stay.

We were staying just one night for a ball game. The staff was very friendly and helpful. The young lady at the desk did a great job at welcoming us and giving us good suggestions for food. I had requested a room with a view and on a high level. They definitely came through. We had the 10th floor and a great view of the city. My only complaint, and I don't even know if it is fixable, is the windows. There is a barrier window to cover the original window and it has collected a lot of cobwebs and dust. I only noticed because I was taking a picture. If that is the only downside, I think that's speaks well for this hotel. It was a great stay and I will for sure return.

Lively area of town with great bars and restaurants. Art museum in hotel and roof top bar overlooking city skyline. Nice room, large bed and bathroom.

Fantastic hotel. Very unique bc it’s a museum too! Room was comfortable, cold and clean!!!

Overall uncomfortable. No light blocking window treatments……several outside lights filtering in ALL night. Very uncomfortable bed, Unable to get good sleep. Hilton properties used to have decent properties….. I’m not so sure anymore

Very nice hotel; restaurant is great

Front desk was vey helpful and friendly You can catch the trolley just up the block to get around the city but it is also very walkable The rooftop bar was great—despite the cooler weather they had blankets you could wrap yourself in Wish they had a larger drink selection

Overall very nice experience

My daughter and I went to see a concert at great American ball park. We were told at check in that the water was going to cut off at 11 pm. That’s the same time as the concert ended. Luckily, we left early enough from the show to get back to the room with enough time for my daughter to shower, but I couldn’t. I figured I’d be able to shower in the morning before we left, but the water wasn’t even back on by the time we left. That was very disappointing, as it was the only bad thing about the stay. I usually don’t stay at the big fancy hotels, usually I prefer just to find a cheap room and call it a day. The one time I splurge on a room, the waters doesn’t work and I can’t shower.

This was first time in Cincy and we really enjoyed our stay, and would come back. The hotel was ok, but not sure I would stay again.

Casual stay

It was nice, but the AC in our room was broken so it was very hot all night

Room was pretty dusty and cobwebs up near the bed. Near elevator smelled like the hotel was a smoking hotel. Staff in my personal opinion should be more professionally dressed. Also I understand on paying or securing an incidental fee but I was charged NOT pending for my stay on the day we checked in what the cost should be but then after we departed their was a charge for $600+ after I was already charged $450+ the $600+ is showing pending however this should not be actually charged but now that $600+ is marked on my acct so I can not use that $600+ money u til it is credited back from the hotel this is the wrong way of doing business if this part is for incidental then you should only pending the $100 per day we stayed 1 night! This is 100% wrong on how you do business! I will not be staying at 21c again it’s the little things that matter.

The AC didn’t work and had to have a man come in room@ 10 pm to address that. The sink was leaking / dripping. The shower head didn’t have option to adjust water pressure. It was so hard and made the shower painful. The walls in hallways were dirty and very scuffed up. Not at all the experience I was expecting. Especially for the price. Very dissatisfied

Nice place. My bath sink was leaking but otherwise everything was very good

For 4.5 star rated hotel, I expected better than that. Furnitures were outdated and dusty, and carpet was dirty and needed to be replaced. Lack of basic toiletries. Smelled and felt like 2 star motel. For the money I spent, it was not worth it. I regretted the minute I walked into the room. I ordered ribeye steak to my room, it arrived cold and dry. It had bad smell and felt like i was chewing on a rubber. I had to spit out. I spoke to the front desk about this terrible experience, no one followed up on it. Do not waste your money.

Would not recommend. Stayed at other 21C properties and this was significantly different than every other.

Staff was attentive and responsive. The location was great for walking to various interests. It was quite noisy at night but we assumed that was beyond the hotel’s control.

Lovely quiet hotel with amazing staff. Roof top bar offer vacation vibes and terrific view of the city.

Overall service not up to price of room. Restaurant service good food not good.

This motel smelled really bad in the hallways like dirty house or carpet, the walls in the hallways were dirty too. The room itself was okay but the paper coasters the glasses were on in the bathroom looked liked they had been reused multiple times. The staff were helpful and friendly. We paid before coming and they attempted to charge us again upon arrival. The area was great and everything was walking distance but for the cost of the room I was disappointed.

We would definitely stay at this property again. The art was a bit disappointing in that we wanted to “escape” and the art’s topic (environment) was not what we needed this past weekend. Too heavy.

It wasn't as nice as the pictures let on. It also had an "old" smell to it. Yes, I know it was old but there are things that can be done to make it smell less old. I do have the say the staff at the front desk was great. The waiter we had at Metropole was fantastic, he was absolutely hilarious! The hostess however was a little rough. We arrived a little early for our reservation and we waited outside the restaurant for a bit. We went in at maybe 5 minutes till and we were told they didn't open until 5 and we'd have to wait in a rather unfriendly tone. The hotel as well as the restaurant gave us a free glass of champagne for our anniversary and the food was delicious. It was a good experience but I don't believe the room was worth the price we paid. It definitely wasn't like the pictures.

Valet parking is included which was great. The amount I paid for the room, I was expecting it to be cleaner. I know It’s an old building but the bathroom specifically had a film over it like it hasn’t been deep cleaned in years. Limescale on the shower head and general yuck in the grout and corners. I got a message at the spa and it was the best message I’ve ever had which made the stay worth it. Lots of great restaurants in walking distance and not far from the reds.

average hotel room especially for price clean though except hotel hallways could have used some attention great placement downtown walkable hotel restaurant was good and not overpriced hotel staff was pleasant and accommodating

Front desk staff were very hospitable. Quick to bring requested items or help out.

Quiet

Everything good

The staff was friendly. The room was ok. It had a noticeable smell that was not great. Shower would not turn off and I had to call as it was stuck. I paid for valet and my car was damaged badly. I checked out and waited for valet to pull my car up and the complete side was badly damaged. Valet just got out like nothing was wrong. A manger came out to write a report. Never offered any service fee back or anything. Took the report outside I’m the heat and never offered me back in hotel seeing that I was very upset. I will never stay here again or recommend anyone stay here. The only thing good was the front desk staff and some other employees was nice. It’s still a full day and the hotel insurance has not contacted me. I called and spoke with the general manager that was nice but had no urgency. Completely unacceptable.

Like streaming close to the venue where we were going , but not satisfactory as the quality of hotel that i'm used to

Guest service was great! They were friendly and very helpful. The valet service was also great. We still again. We were there for the weekend for the Cincinnati Music Festival. The only complaint our couch was torn.

Fantastic property