Very beautiful hotel with amazing staff and rooms

We got upgraded because our room wasn’t ready and it was great! The room was a suite but bigger than we booked and we really appreciated it. Continental breakfast was great too!

2 bedroom Suite was great Wood floors transmits noise but fortunately people above us went to bed early

The couch needs to be replaced. Awful. Other than spiders it seemed clean. Tripped the breaker with the hair dryer. Couldn’t check in 45 minutes early with one staff but could check in 20 minutes early with another. Tub was more slippery than usual. It was not an $850 room. Very disappointed. Price gouging at its finest.

The suites were absolutely perfect, lots of great breakfast options, beautiful outdoor patio for breakfast!

The outside of the hotel and the main floor are elegant. The front desk staff were friendly and courteous. The breakfast had many options. Unfortunately, the room was dirty. The bedroom was not properly vacuumed and the tv stand dresser was dusty/ dirty. My toddler crawled under the dining table and came out with a used glucometer strip( had blood in it). I went to go warm up milk for my baby in the microwave and it was dirty. We were there 3+ days and housekeeping never came to do "light" housekeeping. We asked at the front desk if we needed to request housekeeping and they," no, as long as you don't put out the sign, they will clean your room". They never did. We went to take our 3 toddlers down to the kids splash pool. The water feature did not work and the water was cold. I went to use the hot tub and it was also broken. We talked to the staff and they stated they didn't know why it was broken and had no idea when it would be fixed. The pool/hot tub is one of main reasons we stay at a hotel. I would not recommend this hotel, I would suggest staying at the Country Inn & Suites or the Holiday Inn Express instead.

The was out of order the first night, the hot tub was out of order both nights. Hotel was a bit worn. The bed was comfortable, breakfast was nice, room was spatious.

Family room was great and matched expectations. Pool area was great. Only disappointed that the hot tub was not working properly during our stay.

It was geared for families; we had a 2 bedroom/2 bathroom suite and it was perfect for what we needed. They had free continental breakfast each morning with a great variety and a great pool area with a kiddie pool, large pool and hot tub. The pool was flooded on our last day, so we weren't able to enjoy it, but the staff were really attentive and offered the kids free snacks for the inconvenience. The couch wasn't very comfortable, and the cushions kept sinking in, the chairs in the dining lobby area had a lot of wear and tear on them as well but during our stay, they did replace all of them with alternate chairs. Overall, it was a great stay, we will definitely return!!

The front desk staff Trevor was pleasant, accommodating and so helpful with all questions regarding the city of grand forks and the hotel.

Good location. Lots of parking. Room was in rough shape and needs to be updated.

Hotel was good and clean. Just had issues with check-in as the room wasn't ready at check in time. Had to come back an hour later.

It was a great place to bring the family. The pool was wonderful, hot tub was very warm.The breakfast layout was ample with a good variety and different each day. There was fresh fruit and the yogurt had fresh fruit choices too.

Excellent breakfast, rooms are spacious. If you need to book an extended stay, this would be a great place. Some areas could use a refresh.

Comfortable and spacious rooms, great service. Carpet and kitchen flooring in the rooms could use a refresh.

Room smelt a little off and breakfast chairs were cracked and falling apart. Front desk staff was very friendly.

The bathroom was dirty and the sink was clogged. We asked the room to be cleaned and gave them a nice tip, and the garbage was not taken out.

The stay was fine but the check in was terrible! We had to wait over an hour to get to a room. Excuses were the lack of staff to handle the amount of rooms vacated from the night before. I do understand and they were handling a lot of disgruntled clients due to this. They did do good keeping their cool. The room was good. A little tattered here and there but seemed clean enough especially with those conditions.

Checked in and building was dirty. Room had not even been cleaned and was still dirty from previous guests. Unchanged bedding, food, full garbages. Staff at hotel said their cleaning crew had quit and the temp one only cleans some of the rooms that they get to. Whole place was in disarray and unsanitary. Had to stay elsewhere short notice and never got refunded.

Very comfortable and close to everything

Dirty. Waited two hours after check-in time to get into my suite.

Hotel was great - didnt get the room expedia provided in explation- i was suppose to get king bed suite and it was a very smallnroom smallnkitchette

Amazing service, clean rooms, only complaint was pool water was quite dirty and hot tub jets didn’t work.

Cleanliness of room needs to improve significantly. A lot of dirt throughout .Damaged items in rooms…..drawer handle bent and hanging, ottomans are so beat up and worn it’s gross to sit in living room . Full garbage and empty alcohol bottles left behind. Only one coffee mug for use in the morning. Drawers won’t stay shut, hazard in bedroom and bathroom. Bedroom doors won’t stay shut in a 2 bedroom suite sharing with other people, no privacy. I was allowed to check in early which was very helpful.

Switch my room to another cheaper hotel!

Got in late, super easy check in and very friendly front desk person. The room was very clean and spacious.

We had a suite room with the connecting living space. It was a perfect fit for our family. It gave everyone a little room with a mutual congregating space instead of hopping from one room to the next. The staff we did interact with were pleasant. The building does show some age - slightly damaged/dinged doors, paint, hallways, etc but nothing more than cosmetics. The only surprise for us was that weekend breakfast doesn't start until 7:30. That is about the latest start time I think I've seen. For a traveler looking to get onto the road between 7:30-8, it made our take off a little later as we wanted to take advantage of the service. I feel 7-10 may be more realistic instead of 7:30-10:30? We also could not find an ice machine but we never stopped staff to ask. Overall, would 100% stay again.

Property is very used. The room was in disrepair and there was an unpleasant odour. Pool area was not clean. Tables with food and drink were not cleaned at all over the two days we were there. For the price, this hotel is not worth it.

Our go to place in grand forks!

The staybridge were not able to give us the room we booked so they upgraded us to the Holiday inn Express in Grand forks the Holiday inn Express in Grand forks has excellent service on all levels.

The property was beautiful. The walls are paper thin. Our room was on the second floor overlooking the lobby. There were quite a few people in the lobby area having drinks, I could hear them in my room. Also could hear a man snoring from the room next to us. Our pullout bed did not have linen or pillows, I had to call down to the front desk, and they brought them up right away.

Pool was great along with fitness area. It was close to all the main shopping and dining Grand Forks has to offer.