Nice helpful staff. Very clean & well kept!. No problems!

The only thing I would say was they called me to say they did not have a double queen room which we had booked, available so if we didn’t mind we we take a King and a sofa bed! I agreed to this but when we came to open the bed out it only had sheets on the bed so I asked at reception for a blanket and was given another sheet set so my daughter was a bit cold!

They did not have spare toothbrushes, even though the person I talked to knew they had run out before his previous shift. Bed was in terrible shape. If I shifted my weight, the entire bed shifted. Tons of noise from the floor above, even when they were just walking.

Easy and smooth check in. Room was clean and just as pictured. Staff were all friendly and approachable. No problems with the stay.

Good service nice clean room and friendly staff.

Don’t clean your rooms unless you request

Nice, clean hotel. Staff was friendly. The only thing I didnt like was no elevator, it made it hard to get everything to your room

The room was very clean and appeared to be recently remodeled.

Needed a room to stay while in Castle Rock visiting family. It was okay. Room wasn’t very clean. Floors were dirty like they weren’t swept or mopped in weeks. Probably will find another place next visit.

Surprised there was not a darkening shade as our room was on the east side. Staff very friendly.

Nice clean hotel. Friendly staff.

It was a good stay

Wonderful

We needed a place to stay for a short stop that was closer to the airport. This hotel is about 45 minutes from the hotel and was right off of the highway.

Bob was the pm manager. He was rude, condescending and lacked customer service. I booked 2 rooms theough hotels.com and he could only find one. He complained about 3rd party companies and refused to acknowledge my confirmation number. He said it wasn’t the same. He gave me the one room at the quoted rate but said the other would be a walk in rate. The hotel charges $100 security deposit which was outrageous. It was however refunded at checkout. He later found the 2nd room and cancelled the later charge but was not happy or apologetic about it.

No elevator. Breakfast consists of bagels, yogurts, cereal and waffle mix. Every morning around 6 am we would hear construction being done either outside or in the hotel (extra loud in the bathroom). AC kept turning off in our room in the middle of the night. Only good thing was that we were close to a lot of restaurants and Bob at the front desk was pretty friendly and helpful.

Kids were running around the hallway at night, no one made them stop. Breakfast sucked. The waffle was good but I asked where the bacon, biscuits and sausage were. The man at the front desk told me to go to the Waffle House around the corner. The fruit didn't look good either, bananas were rotten. Guess since you're only at three star hotel, you can't afford to give a breakfast to your guests 😢

Restaurant next door was great.

From the moment we got to our room to when we left, we kept having issues. Once we opened the door to our room, it was a blast in the face with clorine smell. We spoke with the front of house attendant, he gave us the option to move rooms or he could find some febreeze for us. We were fine with staying in the room, just needed somthing to clear up the smell. We were never notified when he found the febreeze, if he found it. He siad he'd contact us once found after contacting a manger, but never heard about it for the rest if the weekend. Second thing, is our cooler took WAY to long to cool down the room. So most of the time we were dying of heat. The windows would be shut and have the cooler on max cool at high and it took hours and hours. Third, our tv didnt work. The gentleman came to try figure it out, but couldnt get it to connect either, so that was a bummer. Fourth, we had no normal soap and our sink was constantly clogged. All in all, it was a terrible expirence, and were not pleased with anything.

The staff was very accomadating

Was treated very badly by management. Pool was freezing cold and we asked about it and they said if we dont like it we should check.out. we were called twice at 7am by them waking us out of deep sleep. Never offerred apology or to make adjustments for their mistakes. Told us we were not welcomed back. Would never have gone back anyway to this place. Stay away if you want a happy stay.

Nice location. Centrally located.

The staff was wonderful

Very clean. Manager who checked us in was extremely nice and helpful! very convenient place for what we were needing

We were just doing some shopping near by, on our way to stay in a cabin, hotel was very clean, nice room.

Pool was well maintained, room was clean and nice, staff were good at explaining, many dining options in walkable distance

They didn’t have much for breakfast only waffles, cereal, and yogurt, but waffle house was next-door. Didn’t like that it didn’t have a microwave in the room, but there’s one downstairs in the dining area. A lot to do in the area, conveniently placed.

Great stay. Clean and comfortable

Is good place to stay

Nice place. Friendly service. Nice breakfast

Good breakfast

Other than the bed frame, great stay.