no breakfast in morning we were told it could be got at jaspers excelent location for getting out and about to see the sights

no breakfast

Range of continental breakfast

Very good food very helpful staff.

Shower room smelt bad.

Lovely property, friendly attentive staff, beautiful setting, right in the heart of where we wanted to walk, Newlands is stunning, we’re going back to climb one those hills, apologies for the pics but I didn’t take any of the rooms which were lovely but I would stay in a wooden shack for those views

£120 with NO breakfast although had a nice tea there

Lovely location.

Breakfast not available. Overcharged by £125 on arrival. Manager said he couldn’t access code for refund so after asking he gave us cash the next day. A used disposable razor left in soap rack; small toiletries bottles not full; taps not clean and stain on bedsheet. Room not cleaned/serviced at all next day - when asked we were told they hadn’t a cleaner. We asked for clean towels which were brought to us and put on our table in the pub.

Staff were friendly and helpful

Room was small and dated.

Breakfast not available

Friendly staff, homemade pies and good local produce.

lovely people and helpful

wasn’t enough staff service was very slow but polite

Organised, clean, value for money

All was fine

Room was lovely - had to slightly fight through the queue at the bar to check in (but was a glorious sunny day so understandable). Whilst I appreciated the fact that some (free) provision for breakfast had been made in a bag & juice etc in a mini fridge …. Had I known ‘proper’ bfast and coffee wasn’t available I probably wouldn’t have booked the room as it didn’t seem quite right at the room rate.

The hotel had attractive period features, a warm and friendly bar area. The food was good,the room facilities were excellent, spotlessly clean with super comfy beds.

The access to the room was up several flights of stairs.

Great stay over Easter weekend in the royal oak. Very convenient to have parking and restaurant/pub on site! The staff were very welcoming and rooms are recently renovated. We look forward to come again to the Royal Oak! P. S. Be sure to look up the address beforehand as there are several royal oaks in the area 😉

Nothing

Room decor was stylish Quiet considering above a busy pub Plenty of room

Bin men came at 6am on a bank holiday to empty the bins!! The bed nearest the door was squeaky and kept waking us up.

We liked the location and the decor

We were given a double room even though we'd booked a twin. They offered us a free breakfast as compensation. There was no wardrobe and only plugs on one side of the room. No plug beside mirror when drying hair. Delay in ordering our evening meal, pre booked a meal but they reserved a table for a meal in a crowded corner even though there was a lovely restaurant on site.

excellent location, friendly staff, great room. good food downstairs in a lively local pub.

great location and great hosts

The Royal Oak was lovely, in a great location and the facilities were very nice x

Although it wasn't a major issue, it would've been nice to be made aware of the live music being on, on the evening of our stay. Luckily we were able to still have an earlyish night as we had had a long day out enjoying the area and were pretty tired x

Nice room and crntral location.

We arrived, the girl said shed check us in, she thenserved customers( not busy, 4pm) then she disappeared. i had to find her, then she said she was serving coffee. Very rude and ignorant. we were stood waiting for ages before someone came to chrck us in.

Lovely atmosphere

Unfortunately breakfast was not an option when we stayed

Unfortunately, the chef was ill and no breakfast was available. Having previously had breakfast at the Royal Oak I know it is excellent.

The pub and staff were very nice, the food we ate in the evening was unbelievable, one of the best steak pies I’ve ever had!

There was a live singer in the pub on the Saturday night which was fine but we wasn’t made aware of this. We stayed in room 8 which felt like it was just above the singer. The singing went on for 3/4 hours and then once the singer left it sounded like somebody got their guitar out playing tunes whilst talking. Not what we expected or wanted after a full day in the hills. Our room was right next to the exit door so the early morning walkers from 5:30 am were using the fire door which slammed shut every time it opened. Not what I expected after paying £140 for one night.

lively bar, relaxed dining with good food, comfortable modern bedroom

parking and need EV in future