Staff very friendly and easy location

Rooms were numbered different on door than on the key

Staff were brilliant 100% (Linda and Nathan) Food 100% (Hake and the Steak) Accommodate 100% (room 101 hot tub)

Nothing at all

The room and bathroom were beautifully furnished; the staff were charming and very helpful.

The breakfast was OK although the location in the bar downstairs was a little gloomy.

Hotel liegt direkt an der Strandpromenade und ist idealer Ausgangsort für Wanderungen über die Hügel und Cliffs.

The room was really unique, I loved it. Some nice touches like a Nespresso pod machine, complimentary bottled water and of course the in room bath! The bed was very comfy. The Palm is in a busy/lively location but the room was quiet. Access to the restaurant was easy. Having access to the upper balcony hot tubs was great! The bathroom and walk in shower is to a really high standard with instant hot water at a really good pressure.

No Aircon in the room and one evening was quite warm.

efficient way of dealing with unhappy customers - there was no one at the check-in desk for two days of our stay

We booked this hotel as it was pet friendly and the pictures looked nice. No parking facilities, rough clientele a bit of a scam if you don't have the app or are not an Irish citizen. We spent 2 nights here and spent our time trying to find staff to help deal with the issues and lay awake both nights until 4 in the morning as there was what seemed like a stag do outside in the corridor. Every time we went down to try and speak with someone the check-in desk was unattended, we tried calling and emailing and spoke to the bar staff who tried to help but couldn't do anything really. We requested a room change due to the noisy neighbors and were refused. On the second evening we tried to catch up on sleep during the day and were woke with awful noises of the neighbours vomiting. On the second night, the same issues, and security had to ask the room to keep the noise down 3 times between midnight and 5 a.m. We left the hotel exhausted and frustrated. Upon leaving we told the hotel staff who had just come back from holidays and were told a manager would be in touch. No one contacted us, even with the many emails we had sent during our stay. After writing a fourth time we received a message from the hotel advising us we were overly sensitive to noise. We also had several minor issues such as bad wifi, no room made up, and faulty lights, there was a copper bath in our room, there was no drain, and when we used the bath the lights in the room were flickering, I honestly was worried we would be electrocuted. The door into the bathroom didn't close properly so there was no privacy, I've added a picture below this was the door fully closed. I also included a picture showing the view, along with the dodgy cables. I was so happy to leave I will not be back.

location was great

A very warm welcome from Linda on reception. The room was big with everything you need - great bar staff as well. Will definitely stay here again.

Luxury! Hot tub+ room 10+/10. Highly recommend, beautiful views (by the sea)+ easy to walk from the trainstation. Lovely& helpfull staff. Shops& restaraurants 1 min walking distance. Quiet& clean hotel.

Newly decorated room. Comfy bed

Nowhere to hang Jacket, shirts etc.

All good

All. Good lovely place

Clean, trendy & worth the money!

no tv!

Lovely decorated rooms and bar area.

Too noisy with bar downstairs. No TV. Limited room facilities. Really noisy bed (creaked with every move). Not sure that. They have had many guests before as check in/check out seemed strange.

No breakfast served at this location

The room was amazing and so spacious and the bath was amazing

The lift is getting repairs made and had to carry suitcase up the stairs

what a fabulous place to stay! the decor is amazing and the bath with a sea view to die for! the room was huge and we loved it and our dog loved it too!

what not to like , it’s all fabulous

Very friendly staff and good food. Nice decor in the room.

The kettle and coffee machine could not be plugged in at the bench and had to be used on the floor. The plug sockets by the coffee bench were different to the appliances. No wardrobe for clothes. The access to the hotel was through the back alley. As hotel guests we were not made to feel special.

The location was lovely staff were very nice especially Holly and Amy.

We didn't get to sleep until about 4.30 with the noise outside the room and the smell of smoke coming up from the smoking area into the room was awful. We were in room 5.

Fantastic staff

Noisy clients and staff from 7:45am. Very loud conversations in corridor repeatedly woke me up

Noise free room and comfortable bed.

Breakfast not available at this time. Not adequate for hanging clothes ie suites. Customer lift not working, so had to carry our cases up two flights of stairs.

The staff were all excellent The room was amazing Dog friendly

Fish n Chips were soggy, try something else