It's a beautiful location for sure, but we just assumed with the amount of money we paid, that simple things would have been done. The fire pit wasn't accessible due to grass over growing all of that area including the entrance to the dock. We had planned and bought s'mores for the kids which we just made in the oven no big deal. We had to sweep all the debris away from the pool and grill area in order to use either, and the pool water was very cloudy and un clear. Other than that, the house was beautiful.

The location is great and the pool is great. We enjoyed the layout of the house. The mattresses in the bedrooms were uncomfortable and we wish there would have been more king bed options. The dock was overgrown and the yard area was not kept up.

We rented this property for a church group retreat. It easily handled our seventeen people. The living area, dining, and kitchen are all open to each other and provided a nice large gathering space. The home is equipped with nice furnishings and upscale appliances. Check in was a breeze. The only issues we had were the code on the door gave us some trouble when we arrived, but we called the number on the reservation and they were able to give us a new code very quickly. And for whatever reason, the ice maker on the fridge wasn’t making ice. Not sure if it was turned off or something, but we couldn’t figure it out. Again, wasn’t an issue because with a group our size, we had purchased bagged ice anyway. All in all, this is a beautiful home in a great location, that sleeps a large group. I wouldn’t hesitate to rent it again. Choose this one with confidence.

We so loved the house! It was clean and spacious!

We really enjoyed our stay. The home was plenty big enough for our entire family and the kids loved the pool. We were disappointed that there were no light in the pool or backyard, which could be a safety issue. When I called about this, you sent someone out but it was not fixed during our stay. There are a few items that you may want to address: - window coverings in the bedrooms for privacy and those who sleep in - first floor bath fan does not work - one of the upstairs baths has hot and cold water reversed - there was a lot of mold on the ceiling in one of the baths upstairs - one upstairs bedroom had long black hair in the bed and on the shower walls - it was obviously not cleaned! - there was a lot of trash in the yard, and my son filled a bucket with it - some of the metal outdoor furniture was broken and rusty, so we moved it behind the fence so that the kids would not get hurt All in all, this home was a good experience for us and your customer service was excellent, always friendly and helpful.

We absolutely loved our stay! The house was clean, everything was working, and the location was good! We were close enough to walk to the beach, even my sister did, who was 8 months pregnant. The pool and dock was great having too, the kids loved it! We definitely would recommend this! We will be back!

We originally rented this property through a nation-wide vacation rental site and then the owners sold to Beachball. Beachball Properties honored the reservation and added a bunch of additional bunk beds, so our house for 16 turned into a house for 26. The house sleeps 10 adults comfortably--the top bunks are for children and the trundle beds are not comfortable. When we arrived, the first glance of the property was a trash container at the curb with seven other bags of trash around the larger container from the previous tenants. Beachball's remedy, when we called them, was to have us throw the extra bags into the trash container after the hired company dumped the large container. This left very little room for our trash for the week. A very simple solution to this problem is to ask tenants to put the trash container at the curb on Monday and Thursday mornings. Luckily, the neighbor told us what days that trash is picked up. Other than that issue, the property is beautiful, close to beach access and all services that we needed--ice, a restaurant, fresh seafood, ice cream, and a convenience store. The pool was in working order. Past tenants have left quite a few beach/pool toys behind. Beachball Properties needs to sort through and discard the broken and extra toys. The outdoor shower was nice. It was full of left over boxes and floaties, but we worked around that. The poolside connect four game needs replaced. It is broken and weathered. The property is in a quiet West Beach neighborhood and it is easy to navigate to the more busier eastern part of Gulf Shores. This property is very much a hidden gem for your family or group.

The property could be beautiful. Grounds are in need of some TLC. The pool was dirty and pump was out when we arrived but they got that fixed. There were 15 of us staying there and there were not enough towels to go around. We had to wash towels every day. This was very disappointing to all of us. But we all enjoyed our time together and that’s the point of family vacations.