Bad experience. My reservation was originally made for 7 days and 2 people, but I arrived on the first day alone and informed the staff that the second guest would be arriving the next day. They charge for a hotel identification wristband for each guest, and I paid for two. The following day, when my wife arrived, the front desk agent claimed the reservation was only for one person. Despite my explanations, they ignored me until I found the confirmation email as proof. They then tried to charge me again for the second wristband. After some discussion, I did not pay. Three days after my wife’s arrival, she left the room, and the plan was for my son to use the room as the second guest. I informed the front desk of this plan, but they said it was not possible. I explained that there would still be only two guests in the room. After consulting with someone for authorization, the staff member informed me that the system wouldn’t allow the change, but she eventually agreed and said she would send an authorization email to the front desk. However, when my son arrived at 10 PM, the email had never been sent, creating yet another issue. Fortunately, another front desk agent resolved the matter, but these are the types of problems you don’t want to face. Although listed on hotel platforms, this place seems to have its own rules and does not operate like a typical hotel. If you want your room cleaned, you need to request it daily.

The staff was very helpful and the property is new.

This property is very near the airport, but a 15-25 minute drive to downtown, which can get complicated with traffic. However, the building has a rooftop pool and two jacuzzis with two bbq areas, with view of the beach and the airport that we enjoyed a lot. personnel in the rooftop is very polite giving great service, and offering several different drinks at reasonable prices. The apartments may be a gamble as we rented two of the two bedroom units, one of which was very modernly decorated and the other was more simple, but still good. spaces are not huge but comfortable.

I was a good place and quiet

2 hours for checking. Forced to buy VIP wrist bands to use the pool, and pool close at 9 pm too early! Room is not very clean either! Very disappointed.

They’re very accommodating. At the last minute decided to arrive one day early, they moved my reservation without charging me any fees or penalties. The room was spotless, very clean. Only thing I did not like was extra blankets and hand soap. The jacuzzi was very pretty at night. The rooftop amazing, infinity pool beautiful view. You are a bit from downtown and nova grande but I paid no more than $10 for an Uber and as low as $3 getting back and forth

The hotel was beautiful and clean. The rooftop pool was really nice to relax in as well as the balcony jacuzzi. The staff were always helpful whether that be things missing in the room or helping you find transportation. There were always cabs outside that could take you into the city for a reasonable price.

It was nice and calm. Taxis are always downstairs to help. The only thing I didn’t like was that it did not look like the picture that was advertised.