We didn’t get to stay

We paid in full to stay and then to pay a deposit and we couldn’t get confirmation code when we tried to pay deposit discussed this with them several times offered our credit card s as security. This was not acceptable to them. So they canceled our booking and took our 2 day stay money Not a great way to start our stay in Versailles. We are out of pocket nearly a thousand dollars. Not happy at all

beautiful apartment in a beautiful city . we arrived near midnight,but our host answered our call and graciously instructed us on the entry process.

That booking. com failed to send the entry instructions in a timely manner. it would have been good to know that the key lock box was on a bike rack and not in the bushes like the photo shows.