It was comfortable but just sheets, towels and pillowcases needs a refresh

I made a reservation for my parents , when they arrived to the hotel , the front lady told them she could not find the reservation. I provided her the reservation number and the confirmation from Expedia. She claimed Expedia never notified the hotel about the resection made online. She blamed the app. After insisting that I made the reservation, she magically found it, however there were no more Rooms available. She offered my parents other rooms from their own chain of hotels a few blocks away. My parents took the room since they have no choice. The hotel was not the same category as reserved. It was old and humid. Same experience as other guess from last year if you read the reviews. Thanks

Very clean and a good location.