The organization and communication from the host was sub standard to say the least phone calls and emails went unanswered. We were unable to get in or get out of the property.we had to reply on a kind resident to let us in after waiting over an hour at the property without access to a key or any information the same resident kindly got up out of bed in the pouring rain on the Saturday morning to let us out as the fin we were given didn't work. We missed the surprise party we were in Duesbury for causing anxiety and upset for ourself & our family members It was such a shame because the actual accommodation on offer was nice and the location was great.

N/A

Limited utensils for cooking and lack of any mirrors in accommodation.

Rooms as described. Lacking a few items.

Location and area, felt a little unsafe. Missing hand towels, mirrors and washing up liquid etc. Telephone call and email unanswered.