Enkelt, sosialt sted. Gøy med egen Onsen.

Customer service was excellent. Property location was great. Their shuttle bus was very helpful.

Our toilet smelt like an old persons house (before we used it)

Nothing

- customer service bad. She didn't show at 2PM when check in and so cruel let me waiting checkin more than 3hours. Omg and she come with snack without saying sorry because she late. So we can check in at 4PM - doesn't have pickup service. So bad - the staff doesn't really help you. My boots was lost. She said she will help me to return. But i just know that boots was lost. And they are disorganized and not taking not. So everything was discomfort.

Very good location, especially if you intend on skiing/snowboarding at Happo-One. Within walking distance of a couple of good restaurants. Room was nice and warm! Room and bathroom were clean.

Room was out-dated and cramped. Bathrooms were incredibly small. Breakfast was ok, but they ran out of some of the food on certain days. The onsen was a huge disappointment. The entry way was crowded and did not have enough space for the shoes for all the guests. The ski room was too small and did not have a enough room for all the guests' equipment.

Located in a tranquil forest, the vintage hotel was very cozy and had a homey atmosphere. The staff members were all very friendly and helpful. The hotel accommodated all of our requests (including ad hoc ones) and was very easy to communicate with. The breakfast was simple, yet hearty and tasty. The pick-up and drop-off services they provided made moving around Hakuba Village much less troublesome. The room was comfortable and while basic, came with everything one would need and expect.

The hotel is a bit remote so it's not recommended for people looking to stay near where all the popular restaurants, bars and shops are, although the hotel does provide drop-off service to the village centre. The restroom at the hotel lobby was a bit dirty but that was a small issue.

The support offered to me before and during my stay at the Hotel was beyond my expectations! I asked questions night and day and the hosted were always very willing to help me in any way they could. Very friendly, very sociable, courteous and always helpful. Just wonderful! It really helped make my stay one to remember. I also liked the onsen, the hotels location, the shuttle service, and the room with 3 single beds. One really nice thing was the hot pot event on Christmas eve, very generous serving size (we couldn't finish it!). The proximity of the Hotel to the snow is exceptional. In a good session, I believe it's ski-in, ski-out for intermediate to advanced skiers, and the Sakka lift is 2 or doors down the road.

The building itself is a little worn with a few odd stains but overall still in good condition. The sugar sticks are rock solid (not that that bother my daughter who loved that way). The clothes washing facility was a little difficult to operate since the machine's instructions were only in Japanese. The other I didn't like is that I couldn't stay longer!

No BF.

The room was very cold.

Excellent location. Staff friendly and accommodating. Anything you need, just ask the front desk and they'll help in anyway they can.

We were there close to a week, and unfortunately, the breakfast choices became boring after eating the same thing every morning.