The property has a team of staff who went above and beyond to lift up my experience there. Given my stay being long (7 nights), the front desk member offered me an option to wait a little for a larger room, a surprising upgrade that made me extremely happy. The best experience with a hotel stay in my life time.

The staff were fantastic. The rooms were lovely. Highly recommend

The staff were fantastic. The rooms were lovely. Highly recommend

I have stayed at the Thon several times before, whenever I visit family in Brussels, and have always given glowing reviews and have been very satisfied with my stays. I had booked this stay some while ago as a pay at the property deal as I usually do. I arrived at the hotel just before 21:00 after a family dinner. I was astonished to be told that the hotel was overbooked and no rooms were available due to the school holidays. I was offered an apartment in the Residence Stephanie which I had no option but to accept. I was offered a free breakfast as some compensation. The Residence is a block and a half from the hotel, but fortunately it wasn't raining. The apartment was adequately sized with all the facilities you would expect in a serviced apartment, however none of these were actually of use to me as I was only staying one night. The bed was comfortable but due to the layout of the apartment there were no bedside tables, nor were there reading lights that could be turned out from the bed. I also found the apartment quite noisy with a lot of street noise, despite it not facing directly onto Avenue Louise, The bathroom and shower were clean and very good. I returned to the Hotel in the morning for breakfast and complained to the check in staff about being moved and the noisy apartment, however all I got was a promise that the next time would be a better experience. The breakfast was, as always, excellent with a great choice of cold and hot food.

I have stayed at the Thon several times before, whenever I visit family in Brussels, and have always given glowing reviews and have been very satisfied with my stays. I had booked this stay some while ago as a pay at the property deal as I usually do. I arrived at the hotel just before 21:00 after a family dinner. I was astonished to be told that the hotel was overbooked and no rooms were available due to the school holidays. I was offered an apartment in the Residence Stephanie which I had no option but to accept. I was offered a free breakfast as some compensation. The Residence is a block and a half from the hotel, but fortunately it wasn't raining. The apartment was adequately sized with all the facilities you would expect in a serviced apartment, however none of these were actually of use to me as I was only staying one night. The bed was comfortable but due to the layout of the apartment there were no bedside tables, nor were there reading lights that could be turned out from the bed. I also found the apartment quite noisy with a lot of street noise, despite it not facing directly onto Avenue Louise, The bathroom and shower were clean and very good. I returned to the Hotel in the morning for breakfast and complained to the check in staff about being moved and the noisy apartment, however all I got was a promise that the next time would be a better experience. The breakfast was, as always, excellent with a great choice of cold and hot food.

Comfortable hotel in good location. Staff were helpful and hotel was very clean.

Comfortable hotel in good location. Staff were helpful and hotel was very clean.

Absolutely nothing that I could really fault during this stay. The room that we had (we were given an upgrade), was really massive. The room was very clean., it was well laid out and just pleasant to stay in. Another plus was that it is right at the back so away from the main Avenue Louise so was very quiet. Reception and other staff were just excellent throughout of our stay. Absolutely nothing to fault and lots to compliment about them. Very help knowledge of the local area. Breakfast was typically excellent. A wonderful selection and the staff were really helpful and attentive, Lots of facilities to use in this place, but we sadly did not have time to use them all. Overall all that I can say is that we had a brilliant stay and that was in a large part cause by the wonderful staff on site.