Property is dated and needs renovation. Our room had dirty carpets with spill marks. Staff was fantastic and check in was smooth. We found parking on all days we were there - free on site. Location was great, short drive from town centre. We booked double queen bed room with lake view and it had an amazing view and size.

Property is dated and needs renovation. Our room had dirty carpets with spill marks. Staff was fantastic and check in was smooth. We found parking on all days we were there - free on site. Location was great, short drive from town centre. We booked double queen bed room with lake view and it had an amazing view and size.

Staff was good but there were no proper instructions regarding the use of things and at the end deducted unexpected money. Room was quite outdated especially the mat and the shower.

Staff was good but there were no proper instructions regarding the use of things and at the end deducted unexpected money. Room was quite outdated especially the mat and the shower.

We had the best time staying here, very family friendly property and the staff were amazing! Great food options to accommodate everyone’s taste buds along with an outstanding breakfast buffet! We had such a great time here and would highly recommend to anybody coming to Queenstown.

We had the best time staying here, very family friendly property and the staff were amazing! Great food options to accommodate everyone’s taste buds along with an outstanding breakfast buffet! We had such a great time here and would highly recommend to anybody coming to Queenstown.

great views

great views

Great view.Friendly staff.Parking may not be sufficient in weekends.

Great view.Friendly staff.Parking may not be sufficient in weekends.

Good accommodation with reasonable rate.

Good accommodation with reasonable rate.

Kind of pretty old property, not enough parking space. Insufficient gym equipment. The staff is very nice and helpful.

Kind of pretty old property, not enough parking space. Insufficient gym equipment. The staff is very nice and helpful.

We regularly use Mercure and once again we were not let down, thank you.

We regularly use Mercure and once again we were not let down, thank you.

first room i was put in it stinks of mould and carpet was wet second room had hand soap in the shower body wash compartment i got it in my eyes caused irritation all day i told the reception and not even a sorry from her ,well last time i stay there

Love the location, staff great.

first room i was put in it stinks of mould and carpet was wet second room had hand soap in the shower body wash compartment i got it in my eyes caused irritation all day i told the reception and not even a sorry from her ,well last time i stay there

Love the location, staff great.

Beautiful lake view room, quite location. Limited transport but loads of parking in complex. Breakfast part of package and very busy on weekends. Staff friendly.

Beautiful lake view room, quite location. Limited transport but loads of parking in complex. Breakfast part of package and very busy on weekends. Staff friendly.

Walked into dirty room, that even the guy who dropped our bags off was shocked and he had to be quickly vacuum it as said its was not ok at all. etc.. keys wouldnt work and wouldnt let us in so wated alot of our time and stress doing that with 6 kids and disabilities not ok. Was told by staff oh weve been busy so staff havnt been able to clean like we do...what the ?? Unacceptable! Slept ontop of beds as couldnt be sure that was even clean... yuck. As for keys locking us out. Making a disabled person have to walk 5 minutes or more and down elevators t to reception just to give us another faulty card. Absolute worst stay weve ever experienced and not worth even half what we paid for... tent would have been better.

Walked into dirty room, that even the guy who dropped our bags off was shocked and he had to be quickly vacuum it as said its was not ok at all. etc.. keys wouldnt work and wouldnt let us in so wated alot of our time and stress doing that with 6 kids and disabilities not ok. Was told by staff oh weve been busy so staff havnt been able to clean like we do...what the ?? Unacceptable! Slept ontop of beds as couldnt be sure that was even clean... yuck. As for keys locking us out. Making a disabled person have to walk 5 minutes or more and down elevators t to reception just to give us another faulty card. Absolute worst stay weve ever experienced and not worth even half what we paid for... tent would have been better.

Beautiful mountain and lake view.

Beautiful mountain and lake view.

Beautiful location with incredible views from the terrace out side of the restaurant. Very comfortable. Helpful waitstaff. Excellent dinner in the restaurant.

Beautiful location with incredible views from the terrace out side of the restaurant. Very comfortable. Helpful waitstaff. Excellent dinner in the restaurant.

Great for family with baby.

Great for family with baby.

We loved the resort. The staff and buffet were excellent 👌

We loved the resort. The staff and buffet were excellent 👌