Room service was very fast

I booked this room, a wheelchair accessible room with roll-in shower, in November of 2023 for a stay in August of 2024 because I know that there are always fewer accessible rooms in any hotel and wanted to be certain I was able to secure the accommodations I needed. At 7:45pm on the day I was to check-in I received a call from the hotel stating they had given away my accessible room with a roll-in shower. Essentially letting me know I was out of luck and there was nothing they could do. I requested they keep my reservation and find a solution before I arrived since this was not my fault. Arrived at the hotel at midnight after attending a concert at Ford Field to be told they had an “accessible room” with “walk-in” shower for me. When I asked what the difference between a roll-in and walk-in shower was they could not tell me. They took me to the room so I could see it before proceeding and they had essentially stuck a transfer shower bench into a shower with a step and glass enclosure doors and were trying to pass it off as an accessible room. The bathroom had no grab bars or accessibility features except for the shower bench they placed inside the shower that could not be used as intended due to the doors and step and lack of grab bars. I refused the room. It’s unacceptable that an accessible room with specific accessibility features can be listed on Expedia and confirmed upon booking and yet NOT be available upon arrival and this happens repeatedly!!

I booked this room, a wheelchair accessible room with roll-in shower, in November of 2023 for a stay in August of 2024 because I know that there are always fewer accessible rooms in any hotel and wanted to be certain I was able to secure the accommodations I needed. At 7:45pm on the day I was to check-in I received a call from the hotel stating they had given away my accessible room with a roll-in shower. Essentially letting me know I was out of luck and there was nothing they could do. I requested they keep my reservation and find a solution before I arrived since this was not my fault. Arrived at the hotel at midnight after attending a concert at Ford Field to be told they had an “accessible room” with “walk-in” shower for me. When I asked what the difference between a roll-in and walk-in shower was they could not tell me. They took me to the room so I could see it before proceeding and they had essentially stuck a transfer shower bench into a shower with a step and glass enclosure doors and were trying to pass it off as an accessible room. The bathroom had no grab bars or accessibility features except for the shower bench they placed inside the shower that could not be used as intended due to the doors and step and lack of grab bars. I refused the room. It’s unacceptable that an accessible room with specific accessibility features can be listed on Expedia and confirmed upon booking and yet NOT be available upon arrival and this happens repeatedly!!

I made the mistake not to check location when I booked, the place is beautiful but they could not give me information of things to do in the area. There were not a concierge or any recommendations of where to go or do in Detroit.

I made the mistake not to check location when I booked, the place is beautiful but they could not give me information of things to do in the area. There were not a concierge or any recommendations of where to go or do in Detroit.

The staff was very friendly and responsive. We would definitely stay here again and recommend it to others!

Amazing

The staff was very friendly and responsive. We would definitely stay here again and recommend it to others!

Amazing

Wry nice location . Quiet and room was clean

Wry nice location . Quiet and room was clean

Hotel is beautiful. Check in was not timely. We were told we could check in at 3 pm for early check in. Arrived 3:30 and waited till 5:30 for our room.

Hotel is beautiful. Check in was not timely. We were told we could check in at 3 pm for early check in. Arrived 3:30 and waited till 5:30 for our room.

Overall an excellent hotel. The only issue I found was you could hear the other doors closing in the hall. I would not hesitate to stay again.

Overall an excellent hotel. The only issue I found was you could hear the other doors closing in the hall. I would not hesitate to stay again.

Just overall nice hotel and staff

Just overall nice hotel and staff

Hotel is luxurious. Loved the breakfast buffet!

Hotel is luxurious. Loved the breakfast buffet!

Highly recommend this Hotel.It’s a clean and well kept,and they accept pets

Highly recommend this Hotel.It’s a clean and well kept,and they accept pets

Staff was great

Staff was great

What an amazing place to stay. Staff was incredible. I will be back

Great experience

What an amazing place to stay. Staff was incredible. I will be back

Great experience

Fantastic room. Quiet. Very comfortable beds. Only issue was at check in. A staff member seemed to know some of the people checking in, and they began having a conversation that was so LOUD that the lady who was checking us in had to literally come around the counter to repeat herself several times. There is no way those people didn’t see it. It was rude and obnoxious. I left a bad impression on me. That’s our first (and often times ONLY) meaningful staff interaction, and you blew it.

Fantastic room. Quiet. Very comfortable beds. Only issue was at check in. A staff member seemed to know some of the people checking in, and they began having a conversation that was so LOUD that the lady who was checking us in had to literally come around the counter to repeat herself several times. There is no way those people didn’t see it. It was rude and obnoxious. I left a bad impression on me. That’s our first (and often times ONLY) meaningful staff interaction, and you blew it.

Perfect location and very nice hotel.

Perfect location and very nice hotel.

It was good property