Check in was fast and easy. We forgot toothpaste, they gave us a small tube for free. Staff was very friendly.. You must go to roof top bar.. unique drinks. But the view of the city is amazing. We stayed in room 3116. For some reason the bed was missing the bed spacer, so the mattress was very low to the floor. The coffee bar staff on the first floor in the morning made coffee drinking fun..

This hotel is in a good location for theater or shopping. While it’s on older property, it has been refreshed nicely. The biggest challenge is the elevators. On high traffic time you might wait 5 cycles, as there is no room on stopping cars and you stop on every floor on the way down. Definitely get a park view room, that’s the best feature of this hotel.

This hotel is in a good location for theater or shopping. While it’s on older property, it has been refreshed nicely. The biggest challenge is the elevators. On high traffic time you might wait 5 cycles, as there is no room on stopping cars and you stop on every floor on the way down. Definitely get a park view room, that’s the best feature of this hotel.

We have been to the Park Lane several times before their latest renovation. The highlight of our stay was alwsys having breakfast in their beautiful second floor dining room that overlooks Central Park. That no longer exists and breakfast now was extremely disappointing. The choice is to eat at the z”Grab and Go” on the main floor or the second floor dining room or the 46th floor room with a great view of the city biut only a small buffet. To get to the 46th floor room you have to walk up 2 long staircases which will be very difficult for older people. We chose the second floor dining and had the worst breakfast ever at a hotel. The sevice was incredibly bad and the food was worse. We will never stay at this hotel again

We have been to the Park Lane several times before their latest renovation. The highlight of our stay was alwsys having breakfast in their beautiful second floor dining room that overlooks Central Park. That no longer exists and breakfast now was extremely disappointing. The choice is to eat at the z”Grab and Go” on the main floor or the second floor dining room or the 46th floor room with a great view of the city biut only a small buffet. To get to the 46th floor room you have to walk up 2 long staircases which will be very difficult for older people. We chose the second floor dining and had the worst breakfast ever at a hotel. The sevice was incredibly bad and the food was worse. We will never stay at this hotel again

No way to control room temp. No ice No straight answers from anyone horrible food at all hotel restaurants

No way to control room temp. No ice No straight answers from anyone horrible food at all hotel restaurants

Great view and service. Wish I had a higher floor.

Great view and service. Wish I had a higher floor.

The room was ready early when we thought we’d be just checking our bags so that was nice. There’s no fan in the bathroom so there were several spots in ceiling affected by moisture. The shower was stopped up so standing in a pool by the end. No matter how low we put the A/C the temp stayed the same. I thought the pillows were very uncomfortable but the kids liked them. Had leftovers from very expensive dinner thought could put in the fridge but it’s only made to hold a couple bottles- not deep enough. Really would’ve liked coffee maker in room too. Who wants to get dressed and put on makeup and go out to get a sip of caffeine? Despite those couple inconveniences very nice to look out window and see trees and staff super friendly. And for the location it’s a value.

The room was ready early when we thought we’d be just checking our bags so that was nice. There’s no fan in the bathroom so there were several spots in ceiling affected by moisture. The shower was stopped up so standing in a pool by the end. No matter how low we put the A/C the temp stayed the same. I thought the pillows were very uncomfortable but the kids liked them. Had leftovers from very expensive dinner thought could put in the fridge but it’s only made to hold a couple bottles- not deep enough. Really would’ve liked coffee maker in room too. Who wants to get dressed and put on makeup and go out to get a sip of caffeine? Despite those couple inconveniences very nice to look out window and see trees and staff super friendly. And for the location it’s a value.

We will never go back there, ever again. The room was small, damaged walls and furniture. No desk for a computer. Staff rude. I can't believe they charge more than a thousand dollars for a room like that. Had to chnge hotel and loose our money.

Everything was amazing

This is my second visit. The staff was always friendly and helpful. The location and view was perfect.

Our go to hotel for NYC.

Always a nice room with a park View!

The rooms ending in 07 are near the elevator wall, you can hear the elevator noises all night. This was during US Open and I could not sleep well. We also noticed the rug in the room was worn out not cleaned, there were dry clean pins next to the bed and a hair tie on the bathroom floor. This hotel has potential, but it needs improvements.

Late checkout was awesome!

Rochelle is the best at helping and all staff

Overall an ok hotel. Rooms were clean but small. Our room lacked a desk or sitting chairs. Good location near CP. Bell staff were hard to find.

Beautiful facility with rooftop bar/restaurant & amazing view of Central Park! Excellent service from all of the staff. Definitely will come back!

Incredible views and service… music in the lounge was great

Great location

Our room was quite dated and the carpet had an intense smell, the air conditioning barely worked, at check in we weren’t provided any information. There was no bell men to help with bags upon arrival, at breakfast there was no coffee for over half an hour, missing multiple food items as well. Overall, it was a very unsatisfactory experience.

Great location. Biggest disappointment was no air conditioning in rooms. Apparently they are swamp cooled which explains the provided fan. Spoke to management who did nothing to rectify the situation other than offer to move us at midnight. Failed to do any repair during our stay. The community areas are air conditioned which may be the reason they get away with claiming the hotel is air conditioned. The location is great.

Great location! Charming atmosphere

The hotel asks for a security deposit of 150 USD per night for any damage to the room, but in 2 days they did not clean the room and the furniture is very old and neglected and I think it is an exaggeration 150 USD per night for a hotel that is not maintained.

The hotel asks for a security deposit of 150 USD per night for any damage to the room, but in 2 days they did not clean the room and the furniture is very old and neglected and I think it is an exaggeration 150 USD per night for a hotel that is not maintained.

Very close proximity to everything, quiet especially at night, friendly service.

Very close proximity to everything, quiet especially at night, friendly service.

Air conditioning bad. It was very hot in the room.

Air conditioning bad. It was very hot in the room.