Be aware that this hotel does not have air-conditioning. Even though the weather was cool outside, our room was swelteringly hot. I went to the front desk to report a broken thermostat, and I was told that in “winter” there is no A/C in Germany. I found this hard to believe, as our room the prior night on a nearby city had a lovely digital thermostat that we could set to any temperature we wanted. Upon stressing to the front desk person that our room was too hot to sleep in, I was told to “just open a window” (I am not making this up), which, given our first-floor room facing the street, added a new meaning to the term “sleepless night”. Also be aware that there is no telephone in the room. To reach the front desk from your room they expect you to call the hotel’s main line on your mobile phone. If you have phone service from another country, and do not have a local calling plan, then to reach the front desk from your room you will need to make an international call. One of my worst hotel stays in many years of international travel.

Be aware that this hotel does not have air-conditioning. Even though the weather was cool outside, our room was swelteringly hot. I went to the front desk to report a broken thermostat, and I was told that in “winter” there is no A/C in Germany. I found this hard to believe, as our room the prior night on a nearby city had a lovely digital thermostat that we could set to any temperature we wanted. Upon stressing to the front desk person that our room was too hot to sleep in, I was told to “just open a window” (I am not making this up), which, given our first-floor room facing the street, added a new meaning to the term “sleepless night”. Also be aware that there is no telephone in the room. To reach the front desk from your room they expect you to call the hotel’s main line on your mobile phone. If you have phone service from another country, and do not have a local calling plan, then to reach the front desk from your room you will need to make an international call. One of my worst hotel stays in many years of international travel.

On arrival I requested two things . Fan and use of the pool.both was ignored in my communication to the hotel. Secondly I admit I only booked room for one. However it was for two my fiancé & myself. The reception lady thought I brought a prostitute the way she said to me then my fiancé. That really pissed me and my fiancé off on arrival. To top it all I ordered room service as it was a special occasion for us celebrating.my fiancé ordered the food over the telephone whilst ordering the lady on the phone asked are you having a party ordering 3 meals and 3 drinks. My fiancé again was upset being challenged in this way. We just wanted food and drinks for our pleasure of the room I paid top money for. I checked out I asked for the manager but no one came.I explained to the receptionist who couldn’t have given a damm. For this total experience I spent over 300€ to be pissed off and not recognised as being a good customer. I’m so angry of the lack of service and disrespect I work across EU this is the worst hotel I’ve ever experienced but what hurt the most was my German fiancé was so upset. I’m still waiting for any update from the hotel I’m sure I won’t get one. This hotel is poor on service my customer journey was terrible I don’t go and spend my money over 300€ for a poor one night stay.

On arrival I requested two things . Fan and use of the pool.both was ignored in my communication to the hotel. Secondly I admit I only booked room for one. However it was for two my fiancé & myself. The reception lady thought I brought a prostitute the way she said to me then my fiancé. That really pissed me and my fiancé off on arrival. To top it all I ordered room service as it was a special occasion for us celebrating.my fiancé ordered the food over the telephone whilst ordering the lady on the phone asked are you having a party ordering 3 meals and 3 drinks. My fiancé again was upset being challenged in this way. We just wanted food and drinks for our pleasure of the room I paid top money for. I checked out I asked for the manager but no one came.I explained to the receptionist who couldn’t have given a damm. For this total experience I spent over 300€ to be pissed off and not recognised as being a good customer. I’m so angry of the lack of service and disrespect I work across EU this is the worst hotel I’ve ever experienced but what hurt the most was my German fiancé was so upset. I’m still waiting for any update from the hotel I’m sure I won’t get one. This hotel is poor on service my customer journey was terrible I don’t go and spend my money over 300€ for a poor one night stay.

(-) Pac man was the only game requiring coins

(-) Pac man was the only game requiring coins

Good hotel, great location, very friendly staff, splendid breakfast buffet. However, stayed 5 nights, my room was cleaned only once.

Good hotel, great location, very friendly staff, splendid breakfast buffet. However, stayed 5 nights, my room was cleaned only once.