Great stay, we loved this place. It was authentic and the staff were very helpful

Tried to cancel within 24 hr of booking but they did not allow

Great location near by old city of Santiago, excellent service, food is great and breakfast amazing! The hotel is aging and the 8th floor smell humid and old, also the rooms are old, water pipes and drains dirty and smelly. Overall GOOD STAY

We were able to check in as our room was prepared even though we arrived in the morning. It was extremely helpful.

We were able to check in as our room was prepared even though we arrived in the morning. It was extremely helpful.

Transferred here after the Mercure down the road did not have the rooms we reserved. This hotel is lovely, has a great atmosphere, very friendly staff, a great breakfast and restaurant. I would definitely recommend staying here if you want to be near the City centre.

Transferred here after the Mercure down the road did not have the rooms we reserved. This hotel is lovely, has a great atmosphere, very friendly staff, a great breakfast and restaurant. I would definitely recommend staying here if you want to be near the City centre.

This is a classic, opulent hotel that harkens back in style and look to the early/mid 20th century. I am sure that throughout most of its existence, it was considered a 5 star or better. Today, it may be old-fashioned. I read read reviews that almost deterred me. But, this was & is the best choice. Everything was lovely. From the elevators that carried us from the 8th floor to the Lobby & sub-levels (3) in an instant, to the absolutely delicious and amazing breakfast, to the waiters, bellhops, & concierge that served us, delivered ice, water, tea & coffee to our room in an instant, to the immense spaces for sitting, talking, working, to the fabulous concert halls & meeting rooms - and yes the pool and gym. All very well appointed and with good equipment. There are complaints about the neighborhood, but this is the center of town. There are museums and churches right on the same plaza. If you r ready for beautiful wood paneled rooms (the whole place was wood paneled) with wonderful beds, and nicely appointed bathrooms with a wonderful bar, restaurant, and pleasant efficient staff, this is the place. By the way, I have stayed in the best hotels in NYC, LA, London, Madrid, Amsterdam, Seoul, and many more. This place was great. But, management must upgrade the HVAC, it worked fine but it was struggling and was slow to respond to adjustments. But, we were always comfortable. And, smarter TVs. I could not connect my Mac. But then, why stay indoors?