MORE DEEP CLEAN AT THE ROOMS.. THERE ARE SOME HAIR ON THE BED AND FLOOR

Beautiful

The property and location is great. The rooms are very comfortable and the staff is great. My only complaint is that when you shower, the water runs out of the shower and gets the floor wet and runs into the sink area outside of the restroom.

The property and location is great. The rooms are very comfortable and the staff is great. My only complaint is that when you shower, the water runs out of the shower and gets the floor wet and runs into the sink area outside of the restroom.

Bathrooms need lots of improvement and maintenance as the shower floods the bathroom floor and the toilet is constantly leaking/running water. The floor has lots of scratches and areas on the wall have lifted wallpaper due to moisture and/or mold. There was no laundry even though it's listed on the ammenities and their third party dry cleaning prices were excessive. The pool also needs work as there was a hose used to fill it and there was no sort of chemicals to maintain the water. On our last night they were doing contruction or maintenance in the floor above us and we couldn't sleep. While the staff was friendly and accomodating, our complaints did not get us a different room or any sort of compensation for the inconveniences.

Bathrooms need lots of improvement and maintenance as the shower floods the bathroom floor and the toilet is constantly leaking/running water. The floor has lots of scratches and areas on the wall have lifted wallpaper due to moisture and/or mold. There was no laundry even though it's listed on the ammenities and their third party dry cleaning prices were excessive. The pool also needs work as there was a hose used to fill it and there was no sort of chemicals to maintain the water. On our last night they were doing contruction or maintenance in the floor above us and we couldn't sleep. While the staff was friendly and accomodating, our complaints did not get us a different room or any sort of compensation for the inconveniences.

Give me back My money, broken Pipe in the room

Give me back My money, broken Pipe in the room

The location was great staff was great. But, basic services not great. Only bath towels were proved. No bath mats, wash cloths, or hand towels. The internet was not working at all. Shower was leaking and so was sink.

The location was great staff was great. But, basic services not great. Only bath towels were proved. No bath mats, wash cloths, or hand towels. The internet was not working at all. Shower was leaking and so was sink.

Not clean at all

Not clean at all

First impressions of the reception area doesn’t paint the true picture. We had to ask for an immediate room change on arrival as our allocated room had a strong smell of drains, pillows with blood stains and dust build up suggesting it hadn’t been used for a while or deep cleaned. To be fair the staff were great and changed us immediately. Apart from the reception and breakfast hall the hotel is tired and in need of a make over. The pool is far too small for a big hotel and the condition of it and its facilities in need of upgrading. On the positive side the breakfast buffet was fine, however it seemed that when the Cintermex opposite has big events it becomes very busy and the staff were struggling to keep up with the demand for cutlery, crockery and general service. The park Fundidora is directly opposite and that makes the location great for morning walks and the boat ferry into town on the waterway. The hotel has no bar or evening restaurant facilities and it might be the case that these were under renovation as there was an area sectioned off from the main reception area. There are a number of fast food chain restaurants nearby but very few of any quality without having to travel into town. For us attending an event at Cintermex it was convenient, but too many dated features and the bland nature of the rooms means it is only 3* at best .

First impressions of the reception area doesn’t paint the true picture. We had to ask for an immediate room change on arrival as our allocated room had a strong smell of drains, pillows with blood stains and dust build up suggesting it hadn’t been used for a while or deep cleaned. To be fair the staff were great and changed us immediately. Apart from the reception and breakfast hall the hotel is tired and in need of a make over. The pool is far too small for a big hotel and the condition of it and its facilities in need of upgrading. On the positive side the breakfast buffet was fine, however it seemed that when the Cintermex opposite has big events it becomes very busy and the staff were struggling to keep up with the demand for cutlery, crockery and general service. The park Fundidora is directly opposite and that makes the location great for morning walks and the boat ferry into town on the waterway. The hotel has no bar or evening restaurant facilities and it might be the case that these were under renovation as there was an area sectioned off from the main reception area. There are a number of fast food chain restaurants nearby but very few of any quality without having to travel into town. For us attending an event at Cintermex it was convenient, but too many dated features and the bland nature of the rooms means it is only 3* at best .

Very quiet place

Good area

Very quiet place

I would come back and stay here again

Good area

I would come back and stay here again

The location of the hotel is perfect and the lobby is nice. My issue was with the room; my wife wanted to take a shower, and the shower did not work. We called the reception for help, and they sent an employee to check the problem. The employee could not fix it, and a second employee came to help, but the issue remained the same. They told the reception that we needed a new room, and supposedly the manager was aware of the issue and they were going to change our room. We literally waited for 30 minutes, and no one came for us. We had to wait in the room while they tried to fix it. We even told the employees to call again because no one was coming for us. I got tired of waiting and went to the reception to ask for help myself. To my surprise, when I told the reception desk, they were not even aware of our situation and they just kept telling us to wait. The issue was that we needed to get changed for our business meeting. So after waiting for another 15 minutes for the reception to finally talk to me, they basically were not aware of the situation and were not doing anything; they were just blaming each other. I had enough, and I had to raise my voice and ask for a room. Unfortunately, that was the only way they finally did something for my wife and me. After all that, we finally got a new room and we were able to change. The hotel is in a nice location, but experiences like this don't help your business. I would recommend working on your communication structure.

The location of the hotel is perfect and the lobby is nice. My issue was with the room; my wife wanted to take a shower, and the shower did not work. We called the reception for help, and they sent an employee to check the problem. The employee could not fix it, and a second employee came to help, but the issue remained the same. They told the reception that we needed a new room, and supposedly the manager was aware of the issue and they were going to change our room. We literally waited for 30 minutes, and no one came for us. We had to wait in the room while they tried to fix it. We even told the employees to call again because no one was coming for us. I got tired of waiting and went to the reception to ask for help myself. To my surprise, when I told the reception desk, they were not even aware of our situation and they just kept telling us to wait. The issue was that we needed to get changed for our business meeting. So after waiting for another 15 minutes for the reception to finally talk to me, they basically were not aware of the situation and were not doing anything; they were just blaming each other. I had enough, and I had to raise my voice and ask for a room. Unfortunately, that was the only way they finally did something for my wife and me. After all that, we finally got a new room and we were able to change. The hotel is in a nice location, but experiences like this don't help your business. I would recommend working on your communication structure.

No hay opinion

No hay opinion

Kk

Kk

Noisy Air Conditioning

Noisy Air Conditioning

It’s in a good area with easy acces to transportation, And it’s right in front of a very famous park of the city

It’s in a good area with easy acces to transportation, And it’s right in front of a very famous park of the city

Agradable

Agradable