We stay here regularly and find it to be a very good location, most of the staff are friendly and helpful. The rooms are to a good standard and it’s generally well maintained. We had an issue with one of the rooms on our stay and felt it was badly handled by the staff and we were told there wasn’t a manager available to speak to which I found irritating. Nevertheless the majority of staff are kind and welcoming and I normally enjoy my stay.

We stay here regularly and find it to be a very good location, most of the staff are friendly and helpful. The rooms are to a good standard and it’s generally well maintained. We had an issue with one of the rooms on our stay and felt it was badly handled by the staff and we were told there wasn’t a manager available to speak to which I found irritating. Nevertheless the majority of staff are kind and welcoming and I normally enjoy my stay.

Excellent location and service

Excellent location and service

The Location and Staff

The Location and Staff

Great location. Traditional decor. Outstanding staff.

Great location - staff was friendly and helpful!

Great location. Traditional decor. Outstanding staff.

Great location - staff was friendly and helpful!

Great hotel but there were a few disappointments. The room we were placed in was beaten up in places (in the bathroom the wall was completely dinged up and falling apart). We requested a different room and were placed in a smaller room but there was no adjustment to the cost.

Great hotel but there were a few disappointments. The room we were placed in was beaten up in places (in the bathroom the wall was completely dinged up and falling apart). We requested a different room and were placed in a smaller room but there was no adjustment to the cost.

We stayed here for our wedding night so this place will always have a special place in our hearts. Service is outstanding and we even got an upgrade to the biggest suite at arrival.

We stayed here for our wedding night so this place will always have a special place in our hearts. Service is outstanding and we even got an upgrade to the biggest suite at arrival.

Very central hotel for London sightseeing.

Very central hotel for London sightseeing.

Wonderful as always! Our home from home in London. The beds are incredibly comfortable, the staff attentive and the American bar does great cosmopolitans. What else does one need?

Overall everything

Overall everything

Great service. Great food.

Great service. Great food.

Beautiful hotel in a quiet street. The food at breakfast was very good. Had a martini outside at The American Bar, great atmosphere!

Beautiful hotel in a quiet street. The food at breakfast was very good. Had a martini outside at The American Bar, great atmosphere!

Room very clean, comfortable bed, but with the smallest bathroom ever. Two people could not fit in the same space. We had noise all night from the air conditioning or machinery on the roof, with strong vibrations. The vibrations kept us awake all night. Although we told the reception the next day and wrote to the manager, we didn't receive any response with apologies. The receptionist apologised and blamed the recent winds. For £630 per night, one would expect more. They should check their equipment after strong winds and make sure their rooms are fit for stay. For me, it is about basic maintenance. We only stayed one night, but to be honest, I will never stay there again. It is about how the hotel chose to respond to our complain. I didn't need anything else but some apologies from the manager.

Room very clean, comfortable bed, but with the smallest bathroom ever. Two people could not fit in the same space. We had noise all night from the air conditioning or machinery on the roof, with strong vibrations. The vibrations kept us awake all night. Although we told the reception the next day and wrote to the manager, we didn't receive any response with apologies. The receptionist apologised and blamed the recent winds. For £630 per night, one would expect more. They should check their equipment after strong winds and make sure their rooms are fit for stay. For me, it is about basic maintenance. We only stayed one night, but to be honest, I will never stay there again. It is about how the hotel chose to respond to our complain. I didn't need anything else but some apologies from the manager.

Excellent hotel off Piccadilly in St James. Traditional English decor. Very comfortable room and beds and bedding. Only negative……the bathroom walls need repainting and new wallpaper. Actually my bathroom had wallpaper painted white that was looking tired and peeling in spots. They do not offer upgrades or a free breakfast or two even tho I’ve stayed here many times. But a nice hotel with excellent value for the money in an excellent neighborhood. It’s probably. 4-4 1/2 star but still excellent.

Loved it

Loved it

Great

Great

Still my favourite hotel in London! Fabulous service as always from Ned and the team.

Love staying at The Stafford. Could not be more conveniently located. Rooms are not spacious but they are extremely comfortable and well appointed. Staff are friendly and professional. The iconic American Bar is not to be missed (but I would not recommend the so-called Caesar salad).