The hotel is under renovation, but the room is from 1980 and should not be rented!

The hotel is under renovation, but the room is from 1980 and should not be rented!

During hurricane, we are staying without power. Our flight was postponed that is early morning to afternoon. We were asking for late checkout because half of city was no power. The staff said we should check out 11 am. Next time, I never use this hotel.

During hurricane, we are staying without power. Our flight was postponed that is early morning to afternoon. We were asking for late checkout because half of city was no power. The staff said we should check out 11 am. Next time, I never use this hotel.

Jaqueline was excellent and patient

This property overbooked the rooms on a football game weekend where the rooms were inflated to $900/nt. They offered to accommodate 8 people into 4 king rooms rather than 2 double queen rooms but were requiring us to pay even more for the additional rooms needed due to their negligence. The staff was rude and ultimately cancelled the reservation all together when we argued that we should not be charged more to accommodate our group.

This property overbooked the rooms on a football game weekend where the rooms were inflated to $900/nt. They offered to accommodate 8 people into 4 king rooms rather than 2 double queen rooms but were requiring us to pay even more for the additional rooms needed due to their negligence. The staff was rude and ultimately cancelled the reservation all together when we argued that we should not be charged more to accommodate our group.

Hotel was in construction. Super outdated. Full price Staff were friendly

Hotel was in construction. Super outdated. Full price Staff were friendly

Definitely needs upgrading which they are working on.

Definitely needs upgrading which they are working on.

The hotel (floors 5 and 6) are currently under renovation. While I appreciate that, our room was that was not under renovation was dingey, the lamps and outlets did not work and the bathroom needs a massive do over.

The hotel (floors 5 and 6) are currently under renovation. While I appreciate that, our room was that was not under renovation was dingey, the lamps and outlets did not work and the bathroom needs a massive do over.

Its location is very good

Its location is very good

Under construction, multiple fire drills, humid rooms, kind of dirtyz

Under construction, multiple fire drills, humid rooms, kind of dirtyz

The property needs to be condemned!!! It’s under renovation but the condition it’s uninhabitable!!! I want our money and life back!!!

The property needs to be condemned!!! It’s under renovation but the condition it’s uninhabitable!!! I want our money and life back!!!

It is under renovation but the hallways had an awful smell.

Great customer services

Great customer services

meet my needs convenient

meet my needs convenient

The hotel is under major construction. Also strange smells - maybe it will be better in the future

The hotel is under major construction. Also strange smells - maybe it will be better in the future

Sometimes action speak louder than words, we reserved and paid in full for 2 night stay for a room with 2 queen beds in this Hotel because of location! Upon check in we were told that Hotel is going through renovations and were told that 2 beds are not available, so we settled for a king bed for 3 people They offered to bring a rollaway bed. At first they gave us keys for the wrong room, then I went downstairs and said they made a mistake and gave us the keys for the right room. As we entered the room, it was a corner room with windows all around covered by shades. The room had a musty smell and had a feel of a hospital room, not a hotel room. We called Expedia to see if we could cancel our reservation and book at a different hotel; Expedia reached out to the hotel management to see if they will waive the cancellation fee, which was higher than the total price that we already payed for the room. Hotel management refused. We realized that we would not stay there and booked a room in a different hotel, willing to take a loss rather than to stay in those conditions. We stayed at the Comfort Suites Inn and had a wonderful stay.

Sometimes action speak louder than words, we reserved and paid in full for 2 night stay for a room with 2 queen beds in this Hotel because of location! Upon check in we were told that Hotel is going through renovations and were told that 2 beds are not available, so we settled for a king bed for 3 people They offered to bring a rollaway bed. At first they gave us keys for the wrong room, then I went downstairs and said they made a mistake and gave us the keys for the right room. As we entered the room, it was a corner room with windows all around covered by shades. The room had a musty smell and had a feel of a hospital room, not a hotel room. We called Expedia to see if we could cancel our reservation and book at a different hotel; Expedia reached out to the hotel management to see if they will waive the cancellation fee, which was higher than the total price that we already payed for the room. Hotel management refused. We realized that we would not stay there and booked a room in a different hotel, willing to take a loss rather than to stay in those conditions. We stayed at the Comfort Suites Inn and had a wonderful stay.

I wanted to love my star here. It was very close to campus, the ONLY plus. There were homeless people out front, and one chased my son and tried to take his chain off his neck. There were Creepy construction people staring at me in the elevator. There was blood on the ceiling of one shower, mold in corners of the shower, grime on the da user and black grease marks on the bed skirt. They used a strong smelling disinfectant that smelled horrible. The staff was very nice and I felt bad for them. Not their fault, but this place was very dirty and had homeless people around day and night

I wanted to love my star here. It was very close to campus, the ONLY plus. There were homeless people out front, and one chased my son and tried to take his chain off his neck. There were Creepy construction people staring at me in the elevator. There was blood on the ceiling of one shower, mold in corners of the shower, grime on the da user and black grease marks on the bed skirt. They used a strong smelling disinfectant that smelled horrible. The staff was very nice and I felt bad for them. Not their fault, but this place was very dirty and had homeless people around day and night

Under heavy construction and limited parking. The check-in process took too long. The first room they gave me was never cleaned. Towels on the floor and the bed u made. I believe they will return to better standards after construction but right now I would not go back.

Under heavy construction and limited parking. The check-in process took too long. The first room they gave me was never cleaned. Towels on the floor and the bed u made. I believe they will return to better standards after construction but right now I would not go back.