Our experience at this recognized hotel name was very disappointing. The room smelled like cigarettes, we were assigned a different one that smelled the same. The carpet was absolutely disgusting, you can see and feel the soil. The shower was filthy, the bathroom floor was sticky. The shower door was broken. The rolling table had a horrible noise. The AC will not change temp, we had to totally turn it off. The corridor carpets were even worse, filthy, smelly, broken, loose pieces. We saw a glass cup with liquid by a room for two days straight, no one picked it up. Will not go back, neither recommend this place.

Our experience at this recognized hotel name was very disappointing. The room smelled like cigarettes, we were assigned a different one that smelled the same. The carpet was absolutely disgusting, you can see and feel the soil. The shower was filthy, the bathroom floor was sticky. The shower door was broken. The rolling table had a horrible noise. The AC will not change temp, we had to totally turn it off. The corridor carpets were even worse, filthy, smelly, broken, loose pieces. We saw a glass cup with liquid by a room for two days straight, no one picked it up. Will not go back, neither recommend this place.

Jennifer at the Front desk was so friendly and helpful

Jennifer at the Front desk was so friendly and helpful

Stay was not

Stay was not

The property is nice with ample parking. Having an indoor and outdoor pool is nice.

The property is nice with ample parking. Having an indoor and outdoor pool is nice.

I was not able to get into my room due to the battery needing replaced. The staff was very helpful and maintenance had it resolved quickly.

I was not able to get into my room due to the battery needing replaced. The staff was very helpful and maintenance had it resolved quickly.

The hotel front desk staff were disrespectful and condescending. There were no pool towels for both days of our stay. The first time mentioned a woman was helpful giving us bath towels instead. Second time another woman told me they didnt have anything since they were sold out the day before. Mind you, it was 10:00 and there was time to wadh the towels from the previous day. Then she tried to give me a wash clothes for 7 people. Next she gave me 4 floor towels for wgen you get out of the shower after I asked for bath towels like the day before. She was condescending in tone and facial expressions galore! When i td her I didnt appreciate her tone she was oblivious. A man came over to intervene when I told her i would stand and wait at the front desk. He then tried to rehand me the same floor towels I have just turned down stating they were a pack of 4 'pool towels'. I was met with a 'sorry' and the towels were in the dryer. I had to track down towels after my room was cleaned and towels not replaced. The indoor and outdoor pools were dirty hand had not been cleaned. The janitor and housekeepers were working hard so it wasnt their faults. Obviously understaffed, but turning that on your guests is not how to win customers over.

The area was really clean and nice I rated 5 stars

The hotel front desk staff were disrespectful and condescending. There were no pool towels for both days of our stay. The first time mentioned a woman was helpful giving us bath towels instead. Second time another woman told me they didnt have anything since they were sold out the day before. Mind you, it was 10:00 and there was time to wadh the towels from the previous day. Then she tried to give me a wash clothes for 7 people. Next she gave me 4 floor towels for wgen you get out of the shower after I asked for bath towels like the day before. She was condescending in tone and facial expressions galore! When i td her I didnt appreciate her tone she was oblivious. A man came over to intervene when I told her i would stand and wait at the front desk. He then tried to rehand me the same floor towels I have just turned down stating they were a pack of 4 'pool towels'. I was met with a 'sorry' and the towels were in the dryer. I had to track down towels after my room was cleaned and towels not replaced. The indoor and outdoor pools were dirty hand had not been cleaned. The janitor and housekeepers were working hard so it wasnt their faults. Obviously understaffed, but turning that on your guests is not how to win customers over.

Considering the type of hotel this was, I expected better. Let's just say it wasn't the cleanest that it should have been the door to the bathroom was broken not to mention the fact that I still have yet to receive my incidental charge back on my card and here we are hitting week two.

The area was really clean and nice I rated 5 stars

Considering the type of hotel this was, I expected better. Let's just say it wasn't the cleanest that it should have been the door to the bathroom was broken not to mention the fact that I still have yet to receive my incidental charge back on my card and here we are hitting week two.

I liked the area, the staff and quietness

I liked the area, the staff and quietness

Great value nice sized rooms. Very clean

friendly staff,very clean, no discount tickets for breakfast offered like on our previous stay in the hotel

friendly staff,very clean, no discount tickets for breakfast offered like on our previous stay in the hotel

Black mold all over our room. The couch was damp and so was the bed. Staff up front were super nice. We went down stairs and asked for a refund and just left .

Black mold all over our room. The couch was damp and so was the bed. Staff up front were super nice. We went down stairs and asked for a refund and just left .

Property was nice. The air worked, and the rooms were dark so we could sleep well. However, both barn doors in our room were not working properly. There were not enough parking spots available at night, so the staff asked me to leave my car parked at the entry.

Property was nice. The air worked, and the rooms were dark so we could sleep well. However, both barn doors in our room were not working properly. There were not enough parking spots available at night, so the staff asked me to leave my car parked at the entry.

Thanks

My family and I stayed at Club level and all I can say is that it was worth it! It was so nice to be able to get drinks and snacks when needed. The hotel was so clean and beautiful.

My family and I stayed at Club level and all I can say is that it was worth it! It was so nice to be able to get drinks and snacks when needed. The hotel was so clean and beautiful.

Bathroom needs a deep clean and new tub. Besides that great stay

Bathroom needs a deep clean and new tub. Besides that great stay

If you are wanting breakfast, make sure you purchase it! We did not want breakfast, but you will need a voucher. In the morning my husband wanted coffee. They do not have free coffee for guests staying there like every hotel we have stayed in! My husband had to buy a cup of coffee! I will be looking for a different hotel to stay in while in Columbus

If you are wanting breakfast, make sure you purchase it! We did not want breakfast, but you will need a voucher. In the morning my husband wanted coffee. They do not have free coffee for guests staying there like every hotel we have stayed in! My husband had to buy a cup of coffee! I will be looking for a different hotel to stay in while in Columbus