I made reservations for a king bed suit and a unit that was on the bottom floor because im disabled and there was no elevators. When I arrived after my 10 hour travel from another country, I was told that they didn’t have the room I paid for. And wouldn’t give me a refund. And hotels. Come wouldn’t refund me. I was forced to be humiliated , by crawling up 3 stories of stairs , with my cane and injured myself and cried for hours feeling stuck and with no options. I have booked over 70 nights.. and I will never book again after this experience. I Was out right disrespected and no one would help me. And no compensation for this . The hotel didn’t have hot water, the shower curtain was broken, the pillows had make up from previous guest. I’m not a Karen. I never complain.. and most things can be let go. But forcing me up stairs when I’m disabled and no other options and no refund so I could go stay some where else is awful and not humane.

These buildings are all separate, so when we were given the keys to a room that did not match the description of our booking we had to load our car back up and drive to the front desk to get it changed to what we actually booked. Once we got the key to a room that actually matched our booking criteria, there was a curious smell in the building, a cigarette butt on the floor by the door when we got into our room, a cleanex was stuffed in the peep hole in the door, the hot tub was enclosed, but not accessible through the building, it was raining outside and we were getting dripped on by rain through the supposed ceiling of the room the hot tub was in, the hot tub was not well lit and had so much chlorine that the steam from the water was burning our eyes, and the water in our room took a long time to warm up when we showered. The person at the front desk was kind and courteous, but the overall stay was loud, the buildings are outdated, cheaply redone, and not a place we’ll stay at again.

Shopping trip

These buildings are all separate, so when we were given the keys to a room that did not match the description of our booking we had to load our car back up and drive to the front desk to get it changed to what we actually booked. Once we got the key to a room that actually matched our booking criteria, there was a curious smell in the building, a cigarette butt on the floor by the door when we got into our room, a cleanex was stuffed in the peep hole in the door, the hot tub was enclosed, but not accessible through the building, it was raining outside and we were getting dripped on by rain through the supposed ceiling of the room the hot tub was in, the hot tub was not well lit and had so much chlorine that the steam from the water was burning our eyes, and the water in our room took a long time to warm up when we showered. The person at the front desk was kind and courteous, but the overall stay was loud, the buildings are outdated, cheaply redone, and not a place we’ll stay at again.

Booked this hotel specifically to charge my ev but the station was out of service and I was not notified. Room was dated. Food was ok at best but very clean in the breakfast area

Booked this hotel specifically to charge my ev but the station was out of service and I was not notified. Room was dated. Food was ok at best but very clean in the breakfast area

Total nightmare … inexperienced staff. Rude and inhospitable… they stole our deposit and didn’t honor our extended reservation

Total nightmare … inexperienced staff. Rude and inhospitable… they stole our deposit and didn’t honor our extended reservation

Very comfortable beds and a good breakfast

Very friendly hospitality staff. Room was very comfortable and breakfast was great.

Clean room. Smaller bathroom. Broken tv remote. Very comfortable bed. In a busy retail area but didn’t notice any noise in room

Close to restaurant, breakfast is good, staff are friendly, clean.

The room had an overpowering aroma of chlorine from towels and bathing suits piled on the carpet. The staff did remove the smell by the time we arrived back that evening from our events.

They used real plates and flatware instead of paper plates and plastic utensils. A nice touch

They used real plates and flatware instead of paper plates and plastic utensils. A nice touch

The room had an overpowering aroma of chlorine from towels and bathing suits piled on the carpet. The staff did remove the smell by the time we arrived back that evening from our events.

The blinking red light on the telephone on the room telephone was annoying. I had to cover it with a towel.

Great little hotel, pool was great. Breakfast was ok but coffee was not good

Great little hotel, pool was great. Breakfast was ok but coffee was not good

Actually a very nice property, so the strange breakfast area and offerings were unexpected. Also, deferred maintenance. Minor, but still there.

Actually a very nice property, so the strange breakfast area and offerings were unexpected. Also, deferred maintenance. Minor, but still there.

Nice room

Nice room

Staff are wonderful; Breakfast was much better than I’ve had at other hotels.

Staff are wonderful; Breakfast was much better than I’ve had at other hotels.

Average, reasonable yet needs a complete refresh pretty outdated

Super frustrating that you have to request housekeeping each day but they don’t tell you that. They also didn’t have any extra blankets. Overall poor communication and customer service.

Super frustrating that you have to request housekeeping each day but they don’t tell you that. They also didn’t have any extra blankets. Overall poor communication and customer service.

Average, reasonable yet needs a complete refresh pretty outdated

The hotel itself was nice with pleasant staff. We got a room upgrade to be near the other room for our group, even with a pet. Rooms are spacious and breakfast included was nice with waffles, eggs, sausage, fresh whole fruit. The only negative was the area - it didn't look safe, with some shifty looking characters hanging around. We took all our belongings out of the car to be safe and didn't walk around at night.

The hotel itself was nice with pleasant staff. We got a room upgrade to be near the other room for our group, even with a pet. Rooms are spacious and breakfast included was nice with waffles, eggs, sausage, fresh whole fruit. The only negative was the area - it didn't look safe, with some shifty looking characters hanging around. We took all our belongings out of the car to be safe and didn't walk around at night.

We were not expecting a high end place but for $200+ a night I didn’t expect some of the buildings to be so rough. There are 3 buildings. Ours was much nicer than the first one we went into. Very strong “febreeze” smell, which cheapens the experience. The room was mainly clean (dusty night stand and corners). The bed and linens were amazing! Breakfast was big and had a lot of choices. Location was great. Hot tub was small but clean