Two of the three rooms had mechanical failures requiring a change of rooms after a cross country flight and one new room was not the same type of room

Staff not helpful or friendly. Room dark, musty smelling and outdated. Lukewarm water in shower. I generally am up very early (4 am) and leave the room to walk. Got an uncomfortable feeling walking around. Lobby area littered with used glasses, food on tables which remained till 8 am. Lack of food to purchase. Prices for what was available very overpriced. 7.00 for a 20 ounce soda. Paid less at Disney. Stay elsewhere

Staff not helpful or friendly. Room dark, musty smelling and outdated. Lukewarm water in shower. I generally am up very early (4 am) and leave the room to walk. Got an uncomfortable feeling walking around. Lobby area littered with used glasses, food on tables which remained till 8 am. Lack of food to purchase. Prices for what was available very overpriced. 7.00 for a 20 ounce soda. Paid less at Disney. Stay elsewhere

Nice hotel but rude customer service. Sometimes you go an extra mile to help a customer but the guy at the front desk didnt budge an inch. I worked at a resort and was trained that you never ever say NO to a customer. You do whatever it takes. He could of cared less.

Nice hotel but rude customer service. Sometimes you go an extra mile to help a customer but the guy at the front desk didnt budge an inch. I worked at a resort and was trained that you never ever say NO to a customer. You do whatever it takes. He could of cared less.

The room was clean and the bed was comfortable. The counter staff could have done a better job. First off, walking away from the check in counter, i was surprised to find not only the room keys in the tiny key holder envelope, but someone else driver's license. It was a good thing that I noticed it right away as the license owner was still at the counter, being checked in. Can you imagine the panic and hassle to the poor Hilton guest when she discovered the disappearance of her license? Then, about the parking... the counter staff mentioned nothing about the extra charge on the parking when i was checked in. While I have no problem with paying the $15, i think you staff member should have volunteered the information. I wondered how many of Hilton guests ended up with citations. More on the parking: I drove round and round the parking lot looking for a space and could not find any. There were plenty of unoccupied ones. But they were in the area that were marked 'for ruth chrus steakhouse customers only'. I finally went back to the check in counter only to be told' oh, don't mind the sign, you can park in those spaces' Again, it would be much appreciated if the staff would have volunteered the information. One last thing, the doors were loud and heavy. All night long i hear doors slamming shut from guests on both sides. I don’t blame the guests, but Hilton should have proper door closers installed to soften the impact.

The room was clean and the bed was comfortable. The counter staff could have done a better job. First off, walking away from the check in counter, i was surprised to find not only the room keys in the tiny key holder envelope, but someone else driver's license. It was a good thing that I noticed it right away as the license owner was still at the counter, being checked in. Can you imagine the panic and hassle to the poor Hilton guest when she discovered the disappearance of her license? Then, about the parking... the counter staff mentioned nothing about the extra charge on the parking when i was checked in. While I have no problem with paying the $15, i think you staff member should have volunteered the information. I wondered how many of Hilton guests ended up with citations. More on the parking: I drove round and round the parking lot looking for a space and could not find any. There were plenty of unoccupied ones. But they were in the area that were marked 'for ruth chrus steakhouse customers only'. I finally went back to the check in counter only to be told' oh, don't mind the sign, you can park in those spaces' Again, it would be much appreciated if the staff would have volunteered the information. One last thing, the doors were loud and heavy. All night long i hear doors slamming shut from guests on both sides. I don’t blame the guests, but Hilton should have proper door closers installed to soften the impact.

Room did not get serviced. We had to ask for more towels, coffee pods and other room basics from the front desk. They were not prepared for the number of people who were there for tje conference we were also there for. Hotel is old and dingy. One of the elevators broke on our first day and was still broken 3 days later. Would not stay here again. Also did not EV chargers for electric vehicles.