Upon check-in at nearly 10pm there was a guy working at the desk who was friendly and nice. After unsuccessfully trying to look us up, a woman came to the desk and informed my child and I that our reservation was actually for tomorrow, not tonight. I pulled up my reservation confirmation email and the one showing that I had done the online check-in earlier and she said “well that’s not what our system says, and we’re booked” followed by “I could call my manager but she’d have to kick someone else out of their room and she’s not going to like that” and basically stared at me and my child without another word, other than to reiterate that they didn’t have a single room available. No offer to contact another Marriott in town or do anything helpful at all. The male employee was apologetic, while the female was rude and short with us, with a “too bad” attitude. We went back to the car and contacted Expedia, who confirmed that we had the right date. They called the hotel, who then miraculously were able to put us into an empty room despite telling us minutes before that they were completely full. When we went back in, the guy working at the desk was the one to talk to us while the woman clicked away on the computer before storming off as if we had personally offended her with our presence. I would never stay here again.

Upon check-in at nearly 10pm there was a guy working at the desk who was friendly and nice. After unsuccessfully trying to look us up, a woman came to the desk and informed my child and I that our reservation was actually for tomorrow, not tonight. I pulled up my reservation confirmation email and the one showing that I had done the online check-in earlier and she said “well that’s not what our system says, and we’re booked” followed by “I could call my manager but she’d have to kick someone else out of their room and she’s not going to like that” and basically stared at me and my child without another word, other than to reiterate that they didn’t have a single room available. No offer to contact another Marriott in town or do anything helpful at all. The male employee was apologetic, while the female was rude and short with us, with a “too bad” attitude. We went back to the car and contacted Expedia, who confirmed that we had the right date. They called the hotel, who then miraculously were able to put us into an empty room despite telling us minutes before that they were completely full. When we went back in, the guy working at the desk was the one to talk to us while the woman clicked away on the computer before storming off as if we had personally offended her with our presence. I would never stay here again.

Facility is wonderful. Area of city is great. Staff was horrible. Front desk person actually gave me a room key for a room already occupied. Quite the surprise! Not good!

Facility is wonderful. Area of city is great. Staff was horrible. Front desk person actually gave me a room key for a room already occupied. Quite the surprise! Not good!

Property looks run down, cracks in building facia with poor attempt to repair gave it the overall sense that this was a low end cared for hotel that is just for money not for customer appeal and service was so so nothing to brag about as checking in the person at the counter was on personal phone call and not to concerned customers were waiting to check in. Rooms seemed decently clean, but carpet appeared to have been replaced somewhat recently so not sure what the overall condition would have been without the site of something new giving appearance of cleanness.

Property looks run down, cracks in building facia with poor attempt to repair gave it the overall sense that this was a low end cared for hotel that is just for money not for customer appeal and service was so so nothing to brag about as checking in the person at the counter was on personal phone call and not to concerned customers were waiting to check in. Rooms seemed decently clean, but carpet appeared to have been replaced somewhat recently so not sure what the overall condition would have been without the site of something new giving appearance of cleanness.

All good except that toilet was running after flushing.

All good except that toilet was running after flushing.

Staff are very professional & extremely friendly. Would highly recommend!

Staff are very professional & extremely friendly. Would highly recommend!

Decent place to stay very convenient. Outside noise was pretty loud

Decent place to stay very convenient. Outside noise was pretty loud

Front desk repeatedly went above and beyond for anything we needed. Was there for state darts tournament and made us all feel welcome.

Front desk repeatedly went above and beyond for anything we needed. Was there for state darts tournament and made us all feel welcome.

Rooms could be updated.

Rooms could be updated.

Overall:4/5 room was clean, slightly outdated as there is cracks in plaster, carpet tore up by door jams, hallway has holes as looks like someone kicked it Location: 5/5 close to shopping Check in: 4/5 Training new front desk employee Bathroom: 3.5/5 Bed: 4/5 Breakfast: 1/5 The pancakes were dry, sausage hard

Overall:4/5 room was clean, slightly outdated as there is cracks in plaster, carpet tore up by door jams, hallway has holes as looks like someone kicked it Location: 5/5 close to shopping Check in: 4/5 Training new front desk employee Bathroom: 3.5/5 Bed: 4/5 Breakfast: 1/5 The pancakes were dry, sausage hard

The staff member at check in barely spoke to us. She did not smile and was not welcoming. The room was ok but the heater was unplugged when we arrived and it was -25 degrees outside. When we got the heater working it was LOUD and made noise all night. The sink in the bathroom didn't drain well. At least the water was warm for showers. This room needed some attention. We had to leave very early in the morning and it was nice that there was coffee and some breakfast foods out already.

The staff member at check in barely spoke to us. She did not smile and was not welcoming. The room was ok but the heater was unplugged when we arrived and it was -25 degrees outside. When we got the heater working it was LOUD and made noise all night. The sink in the bathroom didn't drain well. At least the water was warm for showers. This room needed some attention. We had to leave very early in the morning and it was nice that there was coffee and some breakfast foods out already.

The receptionist was very professional and nice, the bed was comfortable, the room and a small coffee pot ,microwave and small refrigerator in it. I couldn't say anything about breakfast due too having to leave early to catch a flight out. But i would stay again if im in town. Thank you

The receptionist was very professional and nice, the bed was comfortable, the room and a small coffee pot ,microwave and small refrigerator in it. I couldn't say anything about breakfast due too having to leave early to catch a flight out. But i would stay again if im in town. Thank you

Staff were friendly and amazing. They made us feel welcome and at home. Well managed!

Staff were friendly and amazing. They made us feel welcome and at home. Well managed!

When we checked in they put us in a room that was already occupied. Then they gave us a different room. The bathroom stunk like they used an old washcloth to clean it. The TV was too small, it was hard to see due to my limited vision. AND the next morning while I was getting dressed there was a big bug crawling by the nightstand between the beds. I killed it and put it on a napkin for the housekeeper to see. I will NEVER stay at this hotel again

When we checked in they put us in a room that was already occupied. Then they gave us a different room. The bathroom stunk like they used an old washcloth to clean it. The TV was too small, it was hard to see due to my limited vision. AND the next morning while I was getting dressed there was a big bug crawling by the nightstand between the beds. I killed it and put it on a napkin for the housekeeper to see. I will NEVER stay at this hotel again

Overpriced for the conditions of the property

Overpriced for the conditions of the property

outdated facility, below average breakfast

outdated facility, below average breakfast

Friendly stuff

Friendly stuff