For a 4* hotel, we were all impressed. Well done to the staff at Grand Hi Lai. They took good care of us.

Could not get early check-in at noon. Had to wait til 3 pm. Hotel did not appear to be at full capacity.

Could not get early check-in at noon. Had to wait til 3 pm. Hotel did not appear to be at full capacity.

Great

The hotel has very extreme performance demonstration in terms of cleanliness, vibe and facilities. 1. The Facilities: I like the gym room, swimming pool and the sauna areas. This aspect demonstrates a great quality of maintenance and experience. One area to improve is the watering filtering pads placed all over the ground of 三溫暖 areas. Those holes did make the sole of my foots very very painful. However, when I walk ahead the self service washing machine room, the 10/f and 16/f are quite creepy and smelly. The signposts are not clear. 2. The room: the room are quite good, but the noise insulation are very poor. I am not sure the noise was from upper or next floor. I was awaken a few times due to the noise of some colision on the wall or bedside table for 2 nights. 3. The Lobby: the vibe is a little old fashion which moody is not engergetic. It is about the decoration only. If talking about the staff, the hotel and people all around the city are excellent. They are all polite and really friendly. They are very nice and helpful especiallyfor their services.

Bad room service, the food was horrible!

Very good experience

Check in took a bit longer than expected. It’s a big hotel, but the property seems a bit outdated.