We recently stayed here for the Hamburg Marathon. The hotel is a short walk from the start / finish area, close to public transport, and many good restaurants nearby. The staff were friendly and helpful. The room was immaculately cleaned daily, and our room was very quiet and comfortable. We look forward to staying with you again soon.

Nice location. Clean and tidy. Comfy beds. Friendly staff.

Nice location. Clean and tidy. Comfy beds. Friendly staff.

Perfect

Perfect

Very nice Rooms and close to the inner city

Very nice Rooms and close to the inner city

I'll start off by saying, the staff here are fantastic. But cons, then pros. 1. Early check in. When I booked, I enquired about whether I could check in an hour or so earlier. They told me that I can come and ask, but if my room wasn't ready, I could drop off my bags. When I arrived, I was told "Your room is available, but we won't give you early check in unless you sign up to our Rewards program". Being accosted into signing up was an extremely uncomfortable experience. 2. Why am I paying extra for better WiFi? This is, supposedly, a 4 star hotel. If I am paying 175€ a night, I do not, at all, expect to have to PAY MORE for fast WiFi. 3. The Mini Bar prices are insane. Yes, I get it's a convenience thing. But 4€ for a bottle of beer that is 0.80€ in a store is extortionate. 4. The bar selection could use a rethink. A very very basic selection. 5. This is, as I said, supposedly a 4 star hotel. I would argue it's a 3 star. It is certainly overpriced for what it is. Pros: 1. The suites are awesome. Very big, and having multiple spaces is so nice. (But the bathroom has enough space for a bath too) 2. The staff always say hello and are awesome. They even gave me plasters for my feet when my shoes caused issues. 3. The location is close enough to Reeperbahn where you can walk to it or take a 5 minute Uber. But it's far enough away where you dont get thousands of drunk people stumbling around. Overall, returning is questionable.

I'll start off by saying, the staff here are fantastic. But cons, then pros. 1. Early check in. When I booked, I enquired about whether I could check in an hour or so earlier. They told me that I can come and ask, but if my room wasn't ready, I could drop off my bags. When I arrived, I was told "Your room is available, but we won't give you early check in unless you sign up to our Rewards program". Being accosted into signing up was an extremely uncomfortable experience. 2. Why am I paying extra for better WiFi? This is, supposedly, a 4 star hotel. If I am paying 175€ a night, I do not, at all, expect to have to PAY MORE for fast WiFi. 3. The Mini Bar prices are insane. Yes, I get it's a convenience thing. But 4€ for a bottle of beer that is 0.80€ in a store is extortionate. 4. The bar selection could use a rethink. A very very basic selection. 5. This is, as I said, supposedly a 4 star hotel. I would argue it's a 3 star. It is certainly overpriced for what it is. Pros: 1. The suites are awesome. Very big, and having multiple spaces is so nice. (But the bathroom has enough space for a bath too) 2. The staff always say hello and are awesome. They even gave me plasters for my feet when my shoes caused issues. 3. The location is close enough to Reeperbahn where you can walk to it or take a 5 minute Uber. But it's far enough away where you dont get thousands of drunk people stumbling around. Overall, returning is questionable.

Nice place to stay with family

Nice place to stay with family

The people who work at the desk are doing an amazing job! We will stay there again!

The people who work at the desk are doing an amazing job! We will stay there again!

Excellent hotel and service. The hotel is located in walking distance from downtown Hamburg.

Excellent hotel and service. The hotel is located in walking distance from downtown Hamburg.

It is good.

It is good.

On the first day, there were no vegetarian options available at breakfast. However, staff were proactive and asked us for a list of possible products we would like. The vegetarian options were available for the remaining 3 days of our stay.

On the first day, there were no vegetarian options available at breakfast. However, staff were proactive and asked us for a list of possible products we would like. The vegetarian options were available for the remaining 3 days of our stay.

Amazing room size, great amenities, very good staff. However, Aircondition was not working well enough. We also suggest to give a cloth washing machines and dryer facilities for guests usage.

Amazing room size, great amenities, very good staff. However, Aircondition was not working well enough. We also suggest to give a cloth washing machines and dryer facilities for guests usage.

Overall great customer service. Staff is very polite and helpful

Superfreundliches Personal

Everything is good in this hotel EXCEPT the lady the reception, who doesn't know enough info/skill. For this readon, our check in took around 15 minutes!!

Everything is good in this hotel EXCEPT the lady the reception, who doesn't know enough info/skill. For this readon, our check in took around 15 minutes!!

Great stay, would give it a 10/10 if not for the housekeeping knocking on your door super early even with a door hanger saying you don’t need housekeeping

Great stay, would give it a 10/10 if not for the housekeeping knocking on your door super early even with a door hanger saying you don’t need housekeeping

Efficient hotel. Nice and problem solving staff. Spacious and clean room. Very nice breakfast.

Very spacious, great location near trains, and very clean. Bed was super comfy and the pillows were amazing (not typical German flat)

Very spacious, great location near trains, and very clean. Bed was super comfy and the pillows were amazing (not typical German flat)

The room was too hot and it couldn’t be cooled down. We slept one night with the window open but it was so loud from the street and fairground opposite. The location however was great.

The room was too hot and it couldn’t be cooled down. We slept one night with the window open but it was so loud from the street and fairground opposite. The location however was great.