Attractive property, kind and attentive front desk staff. Room was in need of a refresh. Had breakfast one morning, was only person in restaurant, but service was lacking. Other morning, restaurant closed without explanation. One bright spot was the bar. Great drinks, friendly bartender.

This Boutique Hotel is amazing. A gem rarely found. A beautiful art deco modern gorgeous place to be. Very friendly staff great service. They have a beautiful Art Deco bar and Restaurant. There is an amazing whimsical secret Speakeasy through the Looking Glass too! You can easily walk to Orpheum Theater (across the street) Old Market shops, restaurants, the new Gene Leahy Mall Park and Riverfront areas.

Was a perfect location to attend event at the Orpheum Theater. There was a Speakeasy next door, in-house restaurant and several other restaurant options within walking distance. Overall a good experience.

Was a perfect location to attend event at the Orpheum Theater. There was a Speakeasy next door, in-house restaurant and several other restaurant options within walking distance. Overall a good experience.

Everything was great. The staff are friendly and attentive. Excellent location.

Hotel was nice. However, alarms went off twice on Oct. 5th. There was no water for awhile that evening. Also, lots of doors slamming overnight and unable to sleep. Didn’t get anything taken off for all of the issues, very disappointing.

Hotel was nice. However, alarms went off twice on Oct. 5th. There was no water for awhile that evening. Also, lots of doors slamming overnight and unable to sleep. Didn’t get anything taken off for all of the issues, very disappointing.

The hotel itself is very nice, however first impressions speak volumes. As my daughter and I were coming in the lobby door, the young valet gentleman stood at his podium not offering to hold a door or assist us with our numerous bags, then our initial encounter with the front desk older lady wasn’t a warm friendly one, but we got our keys and headed to our room. We noticed the makeup mirror in the bathroom didn’t work, there was no charger in the room, the phone didn’t work to call the front desk, and there was no water pressure in the shower, when I nicely explained this to the lady at the desk, she told me to bring the mirror to her to be charged, said “thank for the info” on the phone and the city was working in the water and it will be fixed by that evening. We then left and went on with our day, upon returning at midnight we found we had no housekeeping for the day, no washcloths, and not surprising, all previous items had not been addressed. The night desk clerk was very nice, offered to personally move all our items to another room, we kindly refused as we were very tired. The next morning we left our room, took the mirror to the desk were we we greeted by two very professional and friendly staff… they acknowledged my concerns and promptly fixed all problems with the room. Had we been treated like this from the start I would have given this place 5 stars all around…again 1st impressions can speak volumes.