Hotel overall was outdated and old. Bathrooms in room were not great. No soap. Tiny shampoo and conditioner samples. Definitely would not stay here again.

Hotel overall was outdated and old. Bathrooms in room were not great. No soap. Tiny shampoo and conditioner samples. Definitely would not stay here again.

They didn’t clean the rooms each day and didn’t tell me that they were not so had to get towels and soap. Just old felt unclean and TV was terrible with lines through it.

check in took alone time. when entering lobby no staff was available to assist. Check in staff only spoke to ask for id and credit card then just placed card on counter. Did not even state our room number or even said hello. when we got into our room TV did not work. called front desk. Clerk was a male this time and was very short. Maintenance did bring a new remote that fixed issue about 1 1/2 later

We checked in and placed our bags in the room, from that moment until 1am we were unable ro reaccess our room, they had no other rooms and were not going to be able to get us into our room until morning when a manager would be in. Someone, not sure his position but was wonderful and got us in our room. When i asked in the morning for a manager i was told there was not one in. The staff was overall not helpful. The desk clerks did not believe that we could not get into our room. However the one person that did assist us says that it happens all the time. Save your money and stay somewhere cheaper.

We checked in and placed our bags in the room, from that moment until 1am we were unable ro reaccess our room, they had no other rooms and were not going to be able to get us into our room until morning when a manager would be in. Someone, not sure his position but was wonderful and got us in our room. When i asked in the morning for a manager i was told there was not one in. The staff was overall not helpful. The desk clerks did not believe that we could not get into our room. However the one person that did assist us says that it happens all the time. Save your money and stay somewhere cheaper.

check in took alone time. when entering lobby no staff was available to assist. Check in staff only spoke to ask for id and credit card then just placed card on counter. Did not even state our room number or even said hello. when we got into our room TV did not work. called front desk. Clerk was a male this time and was very short. Maintenance did bring a new remote that fixed issue about 1 1/2 later

Overall good quality. Hotel is older but it is clean and maintained well. Bedding is fantastic! Very comfortable bed with great pillows and mattress. The windows could use blackout curtains. There was a bit too much light coming in from the street, but overall a very pleasant and comfortable stay. The location is very good for getting to various parts of Cleveland and its suburbs, with I-71 being close by.

The hotel overbooked and still billed me. They refused to assist in the cancelation and had us wait an hour before telling us they had no rooms left. While we understood there was a storm prior to our arrival, we still felt the service we recieved was poor.

Overall good quality. Hotel is older but it is clean and maintained well. Bedding is fantastic! Very comfortable bed with great pillows and mattress. The windows could use blackout curtains. There was a bit too much light coming in from the street, but overall a very pleasant and comfortable stay. The location is very good for getting to various parts of Cleveland and its suburbs, with I-71 being close by.

The hotel overbooked and still billed me. They refused to assist in the cancelation and had us wait an hour before telling us they had no rooms left. While we understood there was a storm prior to our arrival, we still felt the service we recieved was poor.

Average hotel close to airport. Lots of food options close by.

When I came to check in little earlier I was told by the front desk our room was not available in fact they had not even 1 room available to be check in. I was asked to wait in the lobby and they would inform me if a room became available. We sat in the lobby for 45 mins they front desk didn’t update us and when we walked up to the front desk to ask we were told the cleaning crew was being trained and they were moving slow . It was very disappointing to see not clear communication or sense of urgency.

Had problem with double charging me. Had paid thru Expedia and they were going to charge me again.

Average hotel close to airport. Lots of food options close by.

Had problem with double charging me. Had paid thru Expedia and they were going to charge me again.

When I came to check in little earlier I was told by the front desk our room was not available in fact they had not even 1 room available to be check in. I was asked to wait in the lobby and they would inform me if a room became available. We sat in the lobby for 45 mins they front desk didn’t update us and when we walked up to the front desk to ask we were told the cleaning crew was being trained and they were moving slow . It was very disappointing to see not clear communication or sense of urgency.

The staff was the best part of the hotel. It’s a solid property. Needs some updating. But I’d stay there again with no hesitation. It has a slight funk, but we stayed during the great blackout of ‘24 lol So it was booked solid and the staff handled it with superb service. Front desk was efficient and kind. We needed to make a small change and they didn’t flinch. The wait staff in the breakfast spot downstairs were sooooo polite and accommodating. It’s not perfect there. But the staff more than make up for its small shortcomings.

The staff was the best part of the hotel. It’s a solid property. Needs some updating. But I’d stay there again with no hesitation. It has a slight funk, but we stayed during the great blackout of ‘24 lol So it was booked solid and the staff handled it with superb service. Front desk was efficient and kind. We needed to make a small change and they didn’t flinch. The wait staff in the breakfast spot downstairs were sooooo polite and accommodating. It’s not perfect there. But the staff more than make up for its small shortcomings.

You will probably have a better experience at the Motel 6 across the street. Very old hotel. Smells as old as the 70s. The elevators creak and rattle. You will spend all your time going to the front desk to fix your key to get into your room. Sometimes twice. Maybe get like 20 card keys, you’ll need them. It was an awful and regrettable stay here. The pool is cloudy and not maintained. The restrooms smell like rot and sewer. We were in town for the Banana Ball event. We ended up here because our hotel lost power from the tornado storm.

You will probably have a better experience at the Motel 6 across the street. Very old hotel. Smells as old as the 70s. The elevators creak and rattle. You will spend all your time going to the front desk to fix your key to get into your room. Sometimes twice. Maybe get like 20 card keys, you’ll need them. It was an awful and regrettable stay here. The pool is cloudy and not maintained. The restrooms smell like rot and sewer. We were in town for the Banana Ball event. We ended up here because our hotel lost power from the tornado storm.

This place inside looks beautiful. The only problem I had was the pool being down for one of the days of my stay other than that food and room and pool was great loved my stay. Also around the area there’s tons of food places.

This place inside looks beautiful. The only problem I had was the pool being down for one of the days of my stay other than that food and room and pool was great loved my stay. Also around the area there’s tons of food places.

the room was dirty

the room was dirty

Won’t come here again

Was not Like other Crowne Plazas I have stayed at. Was old, outdated and dirty. Coffee maker in room did not work and had to search for complimentary coffee. Will not stay there again.

Was not Like other Crowne Plazas I have stayed at. Was old, outdated and dirty. Coffee maker in room did not work and had to search for complimentary coffee. Will not stay there again.

Arrived at the hotel at 1030pm after a long day of traveling. The check in process was easy enough but when we got to the room there were suitcases, shoes, and dirty towels thrown around. Clearly they gave us keys to a room someone was already staying in which gave me concerns about security and safety. Went back to the front desk and was told they had over sold the hotel and did not have any other 2 bed rooms available but could take a king bed. Which was not going to work for my family of 4. The clerk asked me to wait for her manager. When the manager arrived she was extremely rude and told me third party reservations are not guaranteed even though i had prepaid...which makes me wonder if i should even be using hotels.com. Finally they agreed to give us the king room with 2 roll aways. After sitting in the lobby for nearly an hour, we finally got to our room to discover the rollaways barely fit in the room with the king bed. It was difficult to navigate around them. Additionally they were thin mattresses on metal frames and we still had to set them up and make them. The whole experience was frustrating. The manager never even offered an apology or even an ounce of compassion.

Won’t come here again

The linens hadn’t been changed, I have blonde hair; there were black hairs IN the bed! Also pubes or other short curly hairs all over the bathroom, not just in one place. There were short curly hairs in 2 corners and in the middle of the floor! Disgusting. The staff were less than helpful.

The linens hadn’t been changed, I have blonde hair; there were black hairs IN the bed! Also pubes or other short curly hairs all over the bathroom, not just in one place. There were short curly hairs in 2 corners and in the middle of the floor! Disgusting. The staff were less than helpful.