We liked the hotel, especially the location, the breakfast, and the cocktail hour. One odd thing happened: a member of housekeeping knocked on our door at 8:30 am to tell us that we should check out by 11 am (that has never happened at any other hotel we've stayed in.) At 10 am while we were dressing, she used a key to open our door without knocking. She immediately slammed the door when she saw we were still in the room. It didn't help matters that she was deaf and didn't speak, so it was hard to understand why she was knocking on our door. I'm all for hiring people who are deaf, but when in customer facing roles, you need to find someway for her to be able to communicate so that customers understand what she is trying to tell us.

We liked the hotel, especially the location, the breakfast, and the cocktail hour. One odd thing happened: a member of housekeeping knocked on our door at 8:30 am to tell us that we should check out by 11 am (that has never happened at any other hotel we've stayed in.) At 10 am while we were dressing, she used a key to open our door without knocking. She immediately slammed the door when she saw we were still in the room. It didn't help matters that she was deaf and didn't speak, so it was hard to understand why she was knocking on our door. I'm all for hiring people who are deaf, but when in customer facing roles, you need to find someway for her to be able to communicate so that customers understand what she is trying to tell us.

The hotel presents the illusion of cleanliness, however, once we pulled back the covers on the bed, we found strands of hair. In addition, there was hair left on the countertop, the coffee machine, and in the bathroom. Also, the shower curtain in the bathroom was molded at the bottom. Finally, the phone in the room did not work. The manager apologized and offered us free waters from their store.

The hotel presents the illusion of cleanliness, however, once we pulled back the covers on the bed, we found strands of hair. In addition, there was hair left on the countertop, the coffee machine, and in the bathroom. Also, the shower curtain in the bathroom was molded at the bottom. Finally, the phone in the room did not work. The manager apologized and offered us free waters from their store.

Although, I was there for one night, I still had a very pleasant experience. The staff was very courteous and helpful. The hotel was very clean and quiet. The only issue that I had was the wait time for a room to become available. I arrived earlier than 3pm. I expressed that I was there for a show that started at 5. But overall, I would definitely come back.

Although, I was there for one night, I still had a very pleasant experience. The staff was very courteous and helpful. The hotel was very clean and quiet. The only issue that I had was the wait time for a room to become available. I arrived earlier than 3pm. I expressed that I was there for a show that started at 5. But overall, I would definitely come back.

We waited almost an hour to be checked in which is ludicrous. My husband was waiting in the line for us and I was sitting in the lobby about 50 feet away with our children. He got to the front of the line after 25 minutes and was told because the room was in my name she couldn’t help him and to go to the back of the line (which was probably about twenty people long at this point). Instead of just letting him take two seconds to come and get me and it would have been easily resolved. We had to wait for another 45 minutes with two kids under 3. She also kept stopping to talk to another lady who kept just walking up to the desk? Not sure why they felt that was the appropriate time to have their personal conversations with so many guests waiting. The room itself was fine and good for what we needed. The breakfast the next morning seemed promising, but my husband took one bite of his eggs and there was a hair in it.

We waited almost an hour to be checked in which is ludicrous. My husband was waiting in the line for us and I was sitting in the lobby about 50 feet away with our children. He got to the front of the line after 25 minutes and was told because the room was in my name she couldn’t help him and to go to the back of the line (which was probably about twenty people long at this point). Instead of just letting him take two seconds to come and get me and it would have been easily resolved. We had to wait for another 45 minutes with two kids under 3. She also kept stopping to talk to another lady who kept just walking up to the desk? Not sure why they felt that was the appropriate time to have their personal conversations with so many guests waiting. The room itself was fine and good for what we needed. The breakfast the next morning seemed promising, but my husband took one bite of his eggs and there was a hair in it.

Room has a stale smell. Hard to breath.

Room has a stale smell. Hard to breath.

Amazing! Great location, included breakfast and happy hour!! 2nd stay and will stay again!

Amazing! Great location, included breakfast and happy hour!! 2nd stay and will stay again!

The hotel itself is somewhat nice. They have a nice restaurant with good food. The staff was friendly. They don't advertise that you have to pay $25 to park in their parking lot until the next day and then you are surprised on your bill. My room was mostly quiet and comfortable. I would have preferred the shower to have been cleaner.

The hotel itself is somewhat nice. They have a nice restaurant with good food. The staff was friendly. They don't advertise that you have to pay $25 to park in their parking lot until the next day and then you are surprised on your bill. My room was mostly quiet and comfortable. I would have preferred the shower to have been cleaner.

The hotel web a serious upgrade and the mine was back to the bar

The hotel web a serious upgrade and the mine was back to the bar

Hot water went out at one point. Half the door lock was missing from the door jam. The couch was ripped wide open.

Hot water went out at one point. Half the door lock was missing from the door jam. The couch was ripped wide open.

My room was cancelled at 10:40pm while I was on my way. The reason given was that you oversold and mine was cancelled because is was “booked through a 3rd party vendor.” The real reason is that a utility company was staging and I’m sure you canceled me to get all their business. Instead of being honest, or honoring my reservation, you simply canceled and left me stranded.

My room was cancelled at 10:40pm while I was on my way. The reason given was that you oversold and mine was cancelled because is was “booked through a 3rd party vendor.” The real reason is that a utility company was staging and I’m sure you canceled me to get all their business. Instead of being honest, or honoring my reservation, you simply canceled and left me stranded.

Wow- this was one of my favorite hotel stays ever! The room was clean and comfortable. The area around it felt safe and was within walking distance of several restaurants and interesting things to see. I LOVED the complimentary drink and snack time!

Wow- this was one of my favorite hotel stays ever! The room was clean and comfortable. The area around it felt safe and was within walking distance of several restaurants and interesting things to see. I LOVED the complimentary drink and snack time!

The 1st room had roaches and the towel holder was broken. Plus the tub had stains. The staff was not empathetic at all and they lied about bringing the new room keys up and instead said I had to show identification which was ridiculous cause I was already in a room. We moved to the second room and the shower water pressure was horrible. It stopped and started multiple times and started pouring out brown water. Employees refused to page the GM so I could address it. So I had to track him down to speak. Vinny was empathetic and offered points as a result of the inconvenience. However when maintenance came they offered no solution to the water except for it to run…we were extremely late to an event we paid for because we didn’t have water for 3 hours. We had to run it for 3 hours. Overall the experience was horrendous.

The 1st room had roaches and the towel holder was broken. Plus the tub had stains. The staff was not empathetic at all and they lied about bringing the new room keys up and instead said I had to show identification which was ridiculous cause I was already in a room. We moved to the second room and the shower water pressure was horrible. It stopped and started multiple times and started pouring out brown water. Employees refused to page the GM so I could address it. So I had to track him down to speak. Vinny was empathetic and offered points as a result of the inconvenience. However when maintenance came they offered no solution to the water except for it to run…we were extremely late to an event we paid for because we didn’t have water for 3 hours. We had to run it for 3 hours. Overall the experience was horrendous.

Customer service was great

Customer service was great

Do not use the pool. It was extremely murky.

Do not use the pool. It was extremely murky.

the food was not good at all.

the food was not good at all.

Great property

My day was pretty good. Check in was a little annoying and confusing because the person working the front desk was on their phone with an earbud in. They were talking to someone else and me at the same time so I wasn't sure what was going on. I had later come back down to the front desk to get help with my phone to figure out why it would not connect to Wi-Fi. She helped me do it but she really had a bad attitude about it. No smile, No thank you. No "No problem sir I can help you with that". Just "It's your last name and your room number". Then they took the phone for me and inputed it and it worked. I was wondering why it worked for them but not me because I know how to spell my own last name and I know my room number. I decided not to stay there anymore and go to another Hilton property as I'm an honors member and have been for years. And it turned out that since this was reserved under my wife's name but it was her maiden name that needed to be put in to the phone along with the room number since she set up the account and it was still in her maiden name. It was really nice of the person at the next Hilton property I stayed out to explain that to me. So why couldn't she do it at embassy? Only to find out the next morning that she was a supervisor. Sad. I love staying at embassy, it's my preference. But that experience might just have me stay at other local properties like Homewood and DoubleTree. The food was not very good. Too much pre-made stuff. Biscuits were horrible