Plumbing is horrible all around

I really wanted to love the hotel because our trip to Waterloo itself was amazing. However, the negatives kept piling up. Unfortunately they don't have cribs which was a negative but not something we couldn't figure out. Secondly, they made a note of it being my mother in law's 70th birthday and said they would do something to celebrate - which was definitely unexpected but nice! However they must've forgotten because nothing was done when we got there. Then, our room had a bathroom door that was uneven and we were unable to close it. The lack of privacy was kind of frustrating. There were a couple positives including the location and parking. All I'm all, I highly suggest visiting the Waterloo area as we had a blast, but I would maybe try to visit a different hotel option.

I really wanted to love the hotel because our trip to Waterloo itself was amazing. However, the negatives kept piling up. Unfortunately they don't have cribs which was a negative but not something we couldn't figure out. Secondly, they made a note of it being my mother in law's 70th birthday and said they would do something to celebrate - which was definitely unexpected but nice! However they must've forgotten because nothing was done when we got there. Then, our room had a bathroom door that was uneven and we were unable to close it. The lack of privacy was kind of frustrating. There were a couple positives including the location and parking. All I'm all, I highly suggest visiting the Waterloo area as we had a blast, but I would maybe try to visit a different hotel option.

Very nice and modern furniture and amenities. The complimentary breakfast was delicious and had a vadiety of different options. However our room was a little lacking in terms of extras like a chair or a freezer. But overall a wonderful experience.

Very nice and modern furniture and amenities. The complimentary breakfast was delicious and had a vadiety of different options. However our room was a little lacking in terms of extras like a chair or a freezer. But overall a wonderful experience.

The suites here are wonderful. We have stayed several times. There is a door between the bedroom and living room/kitchen. Nice size living/kitchen space. The skywalk between the hotel and parking garage is very hot and the carpet is very dirty, but that is not hotel space and you don't have to go that way to the garage. Kids thought it was funny. The hotel validates parking and you can go in/out of the garage. Hotel is very clean and nice staff. Pool and workout spaces are great. There is a ton of space around the pool to relax in. Fun restaurants in walking distance. So spacious!

The suites here are wonderful. We have stayed several times. There is a door between the bedroom and living room/kitchen. Nice size living/kitchen space. The skywalk between the hotel and parking garage is very hot and the carpet is very dirty, but that is not hotel space and you don't have to go that way to the garage. Kids thought it was funny. The hotel validates parking and you can go in/out of the garage. Hotel is very clean and nice staff. Pool and workout spaces are great. There is a ton of space around the pool to relax in. Fun restaurants in walking distance. So spacious!

Had a one night stay at this hotel. The hotel staff were friendly upon arrival. We had a party of 13. Check in was efficient. One room had a noisy air conditioner fan. They were immediately given another room. Breakfast was well stocked and all we needed. Overall a good stay.

Had a one night stay at this hotel. The hotel staff were friendly upon arrival. We had a party of 13. Check in was efficient. One room had a noisy air conditioner fan. They were immediately given another room. Breakfast was well stocked and all we needed. Overall a good stay.

I had to wait over 20 minutes until someone came to the desk to check me in. Remarkably understaffed. There should be more than 1 person there.

Nice lobby, large clean room with vinyl plank floors which was very clean. Charging stations in the nightstands were great. The outside traffic was noisy at night. Train was also close & quite noisy. Didn't like the tiny check in parking area. Not a fan of having to park in a garage across the street either.

Nice lobby, large clean room with vinyl plank floors which was very clean. Charging stations in the nightstands were great. The outside traffic was noisy at night. Train was also close & quite noisy. Didn't like the tiny check in parking area. Not a fan of having to park in a garage across the street either.

Nice clean room, new furnishings, comfortable bed. Pool area was unique and nice. Breakfast area clean and well stocked.

Nice clean room, new furnishings, comfortable bed. Pool area was unique and nice. Breakfast area clean and well stocked.

This is our third time to stay at this property throughout the years. They have changed to Best Western since we last stayed there and have done a major remodel. The property is very very nice and the staff were very helpful! The breakfast was very nice as well. We look forward to staying again next summer.

My stay was very good. The room was clean and smelled clean. Comfortable beds I had to go to the convection center across the street, so wish the skywalk was open. It was raining

My stay was very good. The room was clean and smelled clean. Comfortable beds I had to go to the convection center across the street, so wish the skywalk was open. It was raining

Clean, friendly staff, lots of places to walk to for food/entertainment.

Clean, friendly staff, lots of places to walk to for food/entertainment.

The hotel is an old building that has been remodeled and is in great condition other than the bathtubs. Our bathtub and caulking were moldy and heavily worn. Breakfast was great and staff in the dining area were helpful. Front desk staff were less than great and acted like you were a bother. The area was not safe and I was concerned about leaving my car in the garage. Plus a train went by blaring it's horn at 1:30 am both nights we were there. It sounded like it was right outside our room.

A little loud, but everything else was nice at this property.

The eooms wete very nice and the hotel had excellent facilities, but there was a homeless man sleeping in the foyer of the parking garage the skybridge connected to and that area was cery filthy.

The eooms wete very nice and the hotel had excellent facilities, but there was a homeless man sleeping in the foyer of the parking garage the skybridge connected to and that area was cery filthy.

Good

A little loud, but everything else was nice at this property.

Good

It was wonderful! From the comfort to the service to the location and bar/restaurant on property! Would recommend this Hotel to anyone and will definitely be coming back! Perfect hotel for Waterloo Days!

It was wonderful! From the comfort to the service to the location and bar/restaurant on property! Would recommend this Hotel to anyone and will definitely be coming back! Perfect hotel for Waterloo Days!

Everything was clean and staff was really polite but we were confused where to park as there were no parking spaces or lot attached. When we asked the front desk where we park, she said in a parking ramp across the street. We were on a motorcycle and there was a sign stating no motorcycles in the ramp. When asking where we supposed to park, they said we could park on the sidewalk in front of the hotel. If we wouldve stayed in the ramp, we would've had to pay to park. 2 slow elevators gave us not much choice so we used the stairs. There was a dart tournament so all rooms were booked and it was fairly loud. Breakfast was good. Check out went smoothly.

Everything was clean and staff was really polite but we were confused where to park as there were no parking spaces or lot attached. When we asked the front desk where we park, she said in a parking ramp across the street. We were on a motorcycle and there was a sign stating no motorcycles in the ramp. When asking where we supposed to park, they said we could park on the sidewalk in front of the hotel. If we wouldve stayed in the ramp, we would've had to pay to park. 2 slow elevators gave us not much choice so we used the stairs. There was a dart tournament so all rooms were booked and it was fairly loud. Breakfast was good. Check out went smoothly.

We have stayed here before for our softball tournaments and we have always been happy with the service, cleanliness and amenities. The breakfast is always good and has a lot of variety.

Upon checking into the property we had issues with the parking lot ticket and had to take it multiple times to be validated so the gate would work. When we checked into our suite room we found that the kitchenette wasn’t stocked with the items it needed and the room hadn’t been cleaned very well, there was a soda bottle underneath the sofa couch from the previous persons stay. The bathroom shower had hair in it and the caulking around the tub was coming apart. Throughout the stay we had to continuously kill spiders to which my 9 yr old with autism is deathly scared of so we didn’t get much sleep from that alone. The breakfast was terrible because it had no flavoring and the sausage links were half cooked , how your able to half cook items that you microwave is beyond me but needless to say it can be done at this hotel I’ve seen it. There were homeless people hanging out in front of the hotel at our check in and homeless people hanging out in the skywalk area from parking ramp to hotel actually sleeping inside there ! The pool water was “supposed” to be heated but was ice cold so I didn’t get a chance to swim my daughter roughed it out because she really wanted to swim but my joints and arthritis wouldn’t allow me to do it which was a bummer. What really topped off this stay was when I went to wash my clothes in their laundry area the night before and ended up having to hand ring my clothes out because the machine broke midway not worth the 700 bucks I spent do not stay here!