Whenever visiting Kansas City, this Hilton is our preference!! The consistency of service and high standards of the entire staff makes our stay so pleasurable.

Whenever visiting Kansas City, this Hilton is our preference!! The consistency of service and high standards of the entire staff makes our stay so pleasurable.

Excellent

Excellent

Great location lots of shopping and great restaurants available.

Great location lots of shopping and great restaurants available.

When we pulled up the hotel the valet didnt even look up from his phone. We opened our doors, opened the trunk, unloaded our bags, and walked over to him. Only then did he acknowledge us and ask if we will be using valet parking. Then while checking in at front desk, I received an automated type text message fron the valet seevice telling me the valet had successfully parked my vehicle. The problem is my car hadn't moved an inch. It was still right where I left it with the valet. I was literally looking at it. Requesting the car via text was easy enough and the app to do so was simple. But each time we'd return to the hotel, the valet didnt even look up, acknowledge, or even greet us. We'd walk over to the valet desk and drop our key off. We found this quite odd compared to other valet service experiences. Yes, we tip. :) The hotel room was fine. Not as large as the pictures on the site made it appear. The toilet was not bolted down and nearly tipped over. The AC was stuck on cold and would not change temperature. Our room was freezing so we just bundled up under blankets and waited until morning. The mini fridge was leaking a brown fluid into the cabinet. In the morning we requested a new room and the hotel management agreed to move us. The new room was just fine. Clean, working AC, no issues with the mini fridge. The neighborhood is great. Lots of upscale shops and restaurants all within walking distance.

When we pulled up the hotel the valet didnt even look up from his phone. We opened our doors, opened the trunk, unloaded our bags, and walked over to him. Only then did he acknowledge us and ask if we will be using valet parking. Then while checking in at front desk, I received an automated type text message fron the valet seevice telling me the valet had successfully parked my vehicle. The problem is my car hadn't moved an inch. It was still right where I left it with the valet. I was literally looking at it. Requesting the car via text was easy enough and the app to do so was simple. But each time we'd return to the hotel, the valet didnt even look up, acknowledge, or even greet us. We'd walk over to the valet desk and drop our key off. We found this quite odd compared to other valet service experiences. Yes, we tip. :) The hotel room was fine. Not as large as the pictures on the site made it appear. The toilet was not bolted down and nearly tipped over. The AC was stuck on cold and would not change temperature. Our room was freezing so we just bundled up under blankets and waited until morning. The mini fridge was leaking a brown fluid into the cabinet. In the morning we requested a new room and the hotel management agreed to move us. The new room was just fine. Clean, working AC, no issues with the mini fridge. The neighborhood is great. Lots of upscale shops and restaurants all within walking distance.