Stayed on a suite. The room was very dirty. Furniture arms were blackened from neong so dirty. Tub was moldy and shower scum. The walls were smoke stained. Peeling and ripped wall paper. We woke to our room smelling like skunk. Terrible

The staff was nice. The room on the other hand was NOT. You get off the elevator and get hit with smoke or ashtray smelling scent, the hotel tries to cover it up with air fresheners. As it is supposed to be a "SMOKE FREE" hotel. We walked into the room and there was dead bugs, no light fixture, bloody burgers, and hair all over in the bathroom. The window was open to let fresh air in because of smell. There was holes in wall, the telephones was missing keys, on one of the beds there was a frame that stuck out about 6 inches and you would catch your ankles and cut them up on, hair all over in the sheets and we were getting sick with the smell. We tried to check-out and asked for refund. They told us we had to try and get it back with the company we booked with. Been denied refund because we checked in.

It was not clean in my room. We checked in at 3ish and checked out by 5pm of that same day. We couldn’t stay. It smelt of cigarettes and weed in our room. I had to clean the toilet seat because it was so gross. There was trash in the room. The other guests were being weird

I was traveling across country leaving an abusive relationship the chic at the desk was great but the room was awful!! One had no air the other the bed was messed up. After several tries I was given a room with 2 beds and I needed a king bed!! Worst experience ever

I was traveling across country leaving an abusive relationship the chic at the desk was great but the room was awful!! One had no air the other the bed was messed up. After several tries I was given a room with 2 beds and I needed a king bed!! Worst experience ever

It seems as though they were in the process of some remodeling. The carpet in my room was dirty. the bed was comfortable bathroom clean, over all it gets a 7

It seems as though they were in the process of some remodeling. The carpet in my room was dirty. the bed was comfortable bathroom clean, over all it gets a 7

Lynn at check in was great. Very friendly and personable. Room was comfortable and price was reasonable. Breakfast was a huge disappointing. Having stayed at an AmericInn in Des Moines the night before we expected more. All carbs. No proteins. Breakfast area was a mess as well. Trash cans were overflowing. Coffee was stone cold and no cups to be found. No milk for cereal and two pieces of bread. We could not find anyone to get us anything. Manager walked in twice and was basically unapproachable.