As part of a group of eight, I recently stayed at The Westin, a business-oriented hotel located near the conference centre. While the hotel offered some positives, there were several areas where improvements could be made. Positives: Spacious Accommodations: The King Deluxe room was generously sized. The classic dresser desk added a link to the past. Convenient Location: The hotel's proximity to the conference centre was beneficial. Areas for Improvement: Inaccurate Billing: Despite booking a package that included breakfast and parking, I was unexpectedly charged for breakfast. Limited Amenities: The was no daily replenishment of room amenities, such as soap, mouthwash, and tea. Insufficient Lighting: The room's lighting was inadequate, relying solely on mismatched table lamps. Subpar Dining: While not included in my overall rating, the hotel bar's food quality was disappointing, leading to uneaten meals. Overpricing: Given the current state of the hotel, the pricing seemed excessive.

The staff around the hotel were all absolutely amazing. The rooms were comfortable and breakfast was delicious, but the rooms could use a little facelift. Overall, a great stay.

This hotel is great! Property is clean and well kept, staff are friendly and helpful, and amenities are an added bonus. Stay here!

Great location for events. Room was clean, check in staff were very friendly. Complimentary coffee in the morning was an added bonus.

What stands out the most about this property is the superior staff. It is also super nice that the lobby is open 24 hours and the coffee and tea service is set up starting very early in the morning (helpful for early departures)!

Over priced, hotel is dated, rooms dark and rooms need to be rewired, plugs are old and do not work in rooms

Over priced, hotel is dated, rooms dark and rooms need to be rewired, plugs are old and do not work in rooms

The check in was wonderful, smooth and exactly what you want. The restaurant was meh okay, would benefit with more shared plates and service. The room was not refreshed with supplies and the window covering was not in working condition

The staff was excellent and provided great services. The front desk, bell hops to wait staff.

The check in was wonderful, smooth and exactly what you want. The restaurant was meh okay, would benefit with more shared plates and service. The room was not refreshed with supplies and the window covering was not in working condition

Ok

The staff was excellent and provided great services. The front desk, bell hops to wait staff.

The hotel location is great but I feel for the price it could use some updating and a little more attention to the cleanliness of the rooms.

Fantastic staff at check in and departure. A great experience, highly recommend.

The hotel location is great but I feel for the price it could use some updating and a little more attention to the cleanliness of the rooms.

Fantastic staff at check in and departure. A great experience, highly recommend.

Excellent gluten free options.

Excellent gluten free options.

I walked into my room and there was sewage overflow in my sink in the washroom

Beautiful and clean

I walked into my room and there was sewage overflow in my sink in the washroom

Beautiful and clean

Best experience we’ve had at a downtown hotel.

Best experience we’ve had at a downtown hotel.

Only stayed 1 night but everything was exceptional

The hotel could use an upgrade. It was clean and functional but worn and tired looking. The room was a good size with the king bed. But shower was small and there was no body wash to be had in the “eco-friendly” dispensers in the shower. Happy for the bottle of water provided, but we were two in the room. And extra bottle would have been nice. Otherwise, the hotel is in a great location. And the view we had of the busy Edmonton downtown was good. Nice to see Edmonton vibrant. Appreciated the complimentary Starbucks coffee in the lobby in the morning. Thank you.

The hotel could use an upgrade. It was clean and functional but worn and tired looking. The room was a good size with the king bed. But shower was small and there was no body wash to be had in the “eco-friendly” dispensers in the shower. Happy for the bottle of water provided, but we were two in the room. And extra bottle would have been nice. Otherwise, the hotel is in a great location. And the view we had of the busy Edmonton downtown was good. Nice to see Edmonton vibrant. Appreciated the complimentary Starbucks coffee in the lobby in the morning. Thank you.

Great hotel, I would stay here again if I am in the area.

Great hotel, I would stay here again if I am in the area.

EXPENSIVE!

EXPENSIVE!

I travel to Edmonton monthly and stay at the Westin. They upgraded my room this trip. Room was renovated, lots of room and great view.