It looked like a club downstairs. We had to walk 3 blocks away to park.

It looked like a club downstairs. We had to walk 3 blocks away to park.

Service came across super entitled.

My guest and I were stuck in an elevator for 15 minutes the first night of our stay, until the fire dept. arrived. Upon arrival and after making contact, we were never asked if we were okay. Instead, the manager present made it seem like we were faulty instead of apologizing, when in fact the elevator is past due for service, but was never blocked off to the public. Very disappointed. He insisted that the elevator was working, when we were informed on the telephone by someone else on the property, that it was not in service and was not to be used. It was extremely hot. The “man in charge”/ manager present at the time was also extremely rude. I was stuck comforting my friend who suffers from panic attacks and PTSD already. I wanted a refund for my stay and I was informed that it was left up to Expedia and the hotel had no control over it. This was a terrible experience. My friend’s birthday celebration was also ruined. I just want a refund. I spoke with the director of front office, and he assured me Expedia would process my refund for the stay due to the circumstances. I also have pictures of the elevators service record showing that it is past due for maintenance.

Service came across super entitled.

My guest and I were stuck in an elevator for 15 minutes the first night of our stay, until the fire dept. arrived. Upon arrival and after making contact, we were never asked if we were okay. Instead, the manager present made it seem like we were faulty instead of apologizing, when in fact the elevator is past due for service, but was never blocked off to the public. Very disappointed. He insisted that the elevator was working, when we were informed on the telephone by someone else on the property, that it was not in service and was not to be used. It was extremely hot. The “man in charge”/ manager present at the time was also extremely rude. I was stuck comforting my friend who suffers from panic attacks and PTSD already. I wanted a refund for my stay and I was informed that it was left up to Expedia and the hotel had no control over it. This was a terrible experience. My friend’s birthday celebration was also ruined. I just want a refund. I spoke with the director of front office, and he assured me Expedia would process my refund for the stay due to the circumstances. I also have pictures of the elevators service record showing that it is past due for maintenance.

We loved the tub and cleanliness of the bathroom.

We loved the tub and cleanliness of the bathroom.

Property seem clean but the room smelled like mildew, the whole time, i could boy get lass the smell. The rooftop bar was great and so was the overall service.

Property seem clean but the room smelled like mildew, the whole time, i could boy get lass the smell. The rooftop bar was great and so was the overall service.

We had a wonderful weekend stay at The Statler. It is SO close to everything walkable downtown: restaurants, parks, shopping... and it was SO fun. The 3rd floor pool area could use some landscaping love, but the facility overall was wonderful. Great stay!

We had a wonderful weekend stay at The Statler. It is SO close to everything walkable downtown: restaurants, parks, shopping... and it was SO fun. The 3rd floor pool area could use some landscaping love, but the facility overall was wonderful. Great stay!

A very nice hotel.

A very nice hotel.

Very great stay at the Statler. Will only be staying here in my future trips to Dallas.

Very great stay at the Statler. Will only be staying here in my future trips to Dallas.

It was a nice place with a nice bathroom.

It was a nice place with a nice bathroom.

My stay at the Statler Hotel was nothing short of exceptional. From the comfortable accommodations to the attentive staff, every aspect of my stay was impressive. The rooms were clean and well-appointed, the beds were comfortable, and the bathrooms were surprisingly spacious. The rooftop pool offered a stunning nighttime view of the city and the atmosphere was great. Additionally, there was an on-site restaurant and several other dining options within the hotel. The only drawback was the valet parking, which can be inconvenient due to the residential location. Overall, I highly recommend staying at the Statler Hotel if you have the budget for it.

My stay at the Statler Hotel was nothing short of exceptional. From the comfortable accommodations to the attentive staff, every aspect of my stay was impressive. The rooms were clean and well-appointed, the beds were comfortable, and the bathrooms were surprisingly spacious. The rooftop pool offered a stunning nighttime view of the city and the atmosphere was great. Additionally, there was an on-site restaurant and options within the hotel. The only drawback was the valet parking, which can be inconvenient due to the residential location. Overall, I highly recommend staying at the Statler Hotel if you have the budget for it.

My stay at the Statler Hotel was nothing short of exceptional. From the comfortable accommodations to the attentive staff, every aspect of my stay was impressive. The rooms were clean and well-appointed, the beds were comfortable, and the bathrooms were surprisingly spacious. The rooftop pool offered a stunning nighttime view of the city and the atmosphere was great. Additionally, there was an on-site restaurant and options within the hotel. The only drawback was the valet parking, which can be inconvenient due to the residential location. Overall, I highly recommend staying at the Statler Hotel if you have the budget for it.

Hotel was great. Valet absolutely ruined the entire anniversary weekend. They lost our keys and we were stayed away from home. Such a mess and was not treated well throughout that experience. Hotel was good, valet was 0/10.

Hotel was great. Valet absolutely ruined the entire anniversary weekend. They lost our keys and we were stayed away from home. Such a mess and was not treated well throughout that experience. Hotel was good, valet was 0/10.

very very nice. only wish for more parking opportunities

I was excited about staying here till I arrived and they charged a $250.00 deposit and then another $59 to park valet because if you use the parking garage it's down the street and it's horrible conditions then the picture online say that there was shampoo and conditioner and body wash they tell me after calling down stairs that they don't have to carry body wash anymore.then when we get in the room there is no fridge or microwave like it told me online.and we didn't get a view of anything from our window we got to look at a brick wall.over all this property is priced to high and not worth the money .also check out said 12 online but we were told 11am.also they have no place to buy snacks or drinks I was told to walk down the street.smh

I was excited about staying here till I arrived and they charged a $250.00 deposit and then another $59 to park valet because if you use the parking garage it's down the street and it's horrible conditions then the picture online say that there was shampoo and conditioner and body wash they tell me after calling down stairs that they don't have to carry body wash anymore.then when we get in the room there is no fridge or microwave like it told me online.and we didn't get a view of anything from our window we got to look at a brick wall.over all this property is priced to high and not worth the money .also check out said 12 online but we were told 11am.also they have no place to buy snacks or drinks I was told to walk down the street.smh

very very nice. only wish for more parking opportunities

nice play to stay and sleep

Loved the customer service especially

nice play to stay and sleep

Loved the customer service especially

I booked a staycation here for the rooftop party at waterproof. The hotel was extremely busy but I received top notch service. The elevators were slow and hot but other than that the stay was awesome!! Will be going again soon!!