Great experience. Staff rocked

Great experience. Staff rocked

No room emenities except a mini coffee pot and a safe. Not exactly cleaned well. Bar, lounge and restaurant a bit overpriced. Room service was good.

No room emenities except a mini coffee pot and a safe. Not exactly cleaned well. Bar, lounge and restaurant a bit overpriced. Room service was good.

Clean

Clean

Excellent location

Excellent location

Hotel was very clean, especially the bathroom. Room was especially clean for how dated it was. For example, there were not enough plug-ins, and some equipment was broken (sockets, window curtain). However, staff does an amazing job keeping this dated hotel in tip top shape. For example, they thoroughly cleaned (including bleach) the rooms and even asked if we wanted extra cleanings when the do not disturb was on the door (when they saw me in the hallway). Another example of their amazing service is they physically carried a refrigerator to our room when we asked if we could have one. Some complaints: Gym is in need of repair and updating, the steam room is not functioning, the pool area lacked attention, and the breakfast buffet was not good. Food to order was much better, though. And i cannot overstate this: each and every one of the staff was amazing. They made it a point to treat you like you were the only guest. Very friendly and accomodating. Overall this hotel was worth the cost, but only because of the staff. The building needs some work/repair/rennovation and the breakfast needs improvement.

Hotel was very clean, especially the bathroom. Room was especially clean for how dated it was. For example, there were not enough plug-ins, and some equipment was broken (sockets, window curtain). However, staff does an amazing job keeping this dated hotel in tip top shape. For example, they thoroughly cleaned (including bleach) the rooms and even asked if we wanted extra cleanings when the do not disturb was on the door (when they saw me in the hallway). Another example of their amazing service is they physically carried a refrigerator to our room when we asked if we could have one. Some complaints: Gym is in need of repair and updating, the steam room is not functioning, the pool area lacked attention, and the breakfast buffet was not good. Food to order was much better, though. And i cannot overstate this: each and every one of the staff was amazing. They made it a point to treat you like you were the only guest. Very friendly and accomodating. Overall this hotel was worth the cost, but only because of the staff. The building needs some work/repair/rennovation and the breakfast needs improvement.

The service was great.the staff was very attentive and friendly

The service was great.the staff was very attentive and friendly

S/C

S/C

It is convenient easy access to different areas in town , friendly

Easy access ,friendly, convenient

I check in room stink real bad I put the key to turn on the a/c so the small go away next day I go out come back key is not there fine my last day I was in the bathroom my doughther in bed someone get get in the room a men and girl saying sorry the give us this room but the people look very scare and run out my doughther was crying how someone get in you room 1 am is not right I don’t recommend this to none I stay here becuse hotel Riu across the street was full please every one don’t risk your family life on this place spend the. More dollars and get a real good service and you don’t have to go true my experience

I check in room stink real bad I put the key to turn on the a/c so the small go away next day I go out come back key is not there fine my last day I was in the bathroom my doughther in bed someone get get in the room a men and girl saying sorry the give us this room but the people look very scare and run out my doughther was crying how someone get in you room 1 am is not right I don’t recommend this to none I stay here becuse hotel Riu across the street was full please every one don’t risk your family life on this place spend the. More dollars and get a real good service and you don’t have to go true my experience

The hotel is clean. The parking is underground with no elevator up to the lobby. Parking is an extra charge. Breakfast is an extra charge. The water pressure was lacking. Location is great and hotel is older but clean.

The hotel is clean. The parking is underground with no elevator up to the lobby. Parking is an extra charge. Breakfast is an extra charge. The water pressure was lacking. Location is great and hotel is older but clean.

I made a reservation one month and a half ago, I communicate through expedia that I will arrive late because my flight was delayed, expedia respond the message saying that everything was good. But when I arrived the hotel at midnight my reservation had been canceled by a manager at the hotel because they couldn't charge my credit card during the afternoon. The lady at the reception desk was a truly angel, she fixed everything and got a room for my family. Expedia, you should make better your clients communication through your channels.

I made a reservation one month and a half ago, I communicate through expedia that I will arrive late because my flight was delayed, expedia respond the message saying that everything was good. But when I arrived the hotel at midnight my reservation had been canceled by a manager at the hotel because they couldn't charge my credit card during the afternoon. The lady at the reception desk was a truly angel, she fixed everything and got a room for my family. Expedia, you should make better your clients communication through your channels.

Since we arrived first the receptionist lied to me because I asked if in my floor there was a room with bathtub and she told me NO, the rooms with that are on floor 2,and it was a total lie. Then when we arrived to the room the blanquets were DIRTY, then we asked them to change. The room also was not the size I reserved for, it was so tiny that there was even not space for the cradle of my babies. In the night the air conditioning was not working, we called at 12 am and maintenance arrived until 12:40 with my 2 babies sweating, they couldn’t even sleep. When the man verify the air, he saw that it was not working ok and the answer was only that maybe we can change the room the next day. The shower room also was not working ok, just a few drops of water came out. Next day i saw an open room just next to ours, and effectively, the rooms were bigger, almost the double size, the size that I payed for and with bathtub!! Then we needed to change everything with our babies. We payed for an executive room, that included some amenities, but they just said that during the weekends they are not available, then the hotel must NOT OFFER that if it’s nos available everyday! Reception employees were not helpful not even friendly. The only kind people in there are the cleaning and security people, besides that it was SO DISAPPOINTING OUR STADY in there.

Since we arrived first the receptionist lied to me because I asked if in my floor there was a room with bathtub and she told me NO, the rooms with that are on floor 2,and it was a total lie. Then when we arrived to the room the blanquets were DIRTY, then we asked them to change. The room also was not the size I reserved for, it was so tiny that there was even not space for the cradle of my babies. In the night the air conditioning was not working, we called at 12 am and maintenance arrived until 12:40 with my 2 babies sweating, they couldn’t even sleep. When the man verify the air, he saw that it was not working ok and the answer was only that maybe we can change the room the next day. The shower room also was not working ok, just a few drops of water came out. Next day i saw an open room just next to ours, and effectively, the rooms were bigger, almost the double size, the size that I payed for and with bathtub!! Then we needed to change everything with our babies. We payed for an executive room, that included some amenities, but they just said that during the weekends they are not available, then the hotel must NOT OFFER that if it’s nos available everyday! Reception employees were not helpful not even friendly. The only kind people in there are the cleaning and security people, besides that it was SO DISAPPOINTING OUR STADY in there.

Staff was very helpful and courteous!

Staff was very helpful and courteous!

The personal was friendly food was good,had a good time

The personal was friendly food was good,had a good time

Very friendly staff and quick service, clean, comfortable and spacious rooms.

Very friendly staff and quick service, clean, comfortable and spacious rooms.

The bathroom has a smell of cigarrette

The bathroom has a smell of cigarrette