Awful—the front desk lady who checked me in at night was rude. No “welcome” or “hello” just straight “are you checking in? I need your ID & CC”. She didn’t tell me, I’ll be charged $5.11 for parking the when I check out. Our room was disgusting, left over food from the previous guest. Sofas were torn, curtains had blood stains, carpet was stained, bathroom doors were broken, and the pillows were too firm. Breakfast was too cold, not warm or appetizing. My kids and I will never stay here again.

Very convenient and clean. Variety for breakfast.

Convenient, clean, variety at breakfast, spacious room.

Convenient, clean, variety at breakfast, spacious room.

This was a very comfortable room and a great place for my pups.

This was a very comfortable room and a great place for my pups.

Our suite was clean and comfortable, but worn-out and run down. Couch was ripped in several places, carpet and chairs were stained, fireplace screen was broken, kitchen sink and dishwasher were unusable. Two of the three remote controls did not work (not batteries, we tried that). AC unit outside bedroom window was running 24-7, it was like a diesel engine inches from our heads, making sleep difficult. Did not shut off for the entire 3 days we were there. All of this was reported within an hour of check in, and nothing was even looked at until we were packing up our car to leave. Turns out the AC unit was frozen over, and needed to be shut off and restarted *We were given a discount on the room due to the noise. Was charged for parking, even though this was not mentioned at check-in, in the hotels.com listing or on the Sonesta website. Breakfast was good, nice selection of foods to choose from. We also enjoyed the trail behind the hotel, great early morning walk/easy hike.

Our suite was clean and comfortable, but worn-out and run down. Couch was ripped in several places, carpet and chairs were stained, fireplace screen was broken, kitchen sink and dishwasher were unusable. Two of the three remote controls did not work (not batteries, we tried that). AC unit outside bedroom window was running 24-7, it was like a diesel engine inches from our heads, making sleep difficult. Did not shut off for the entire 3 days we were there. All of this was reported within an hour of check in, and nothing was even looked at until we were packing up our car to leave. Turns out the AC unit was frozen over, and needed to be shut off and restarted *We were given a discount on the room due to the noise. Was charged for parking, even though this was not mentioned at check-in, in the hotels.com listing or on the Sonesta website. Breakfast was good, nice selection of foods to choose from. We also enjoyed the trail behind the hotel, great early morning walk/easy hike.

Sonesta Suites is my favorite place to stay in Flagstaff! They have a full kitchen which makes the stay more like being at home than in a hotel. They have a basketball court and a great outside area for playing yard games.

Sonesta Suites is my favorite place to stay in Flagstaff! They have a full kitchen which makes the stay more like being at home than in a hotel. They have a basketball court and a great outside area for playing yard games.

Very clean rooms however the pillows are horrible. Big huge pillows that prop you up. We all had to sleep without a pillow. Not very comfortable! And we had no shampoo or ice in the freezer. Had to walk to the office for ice. Besides that the rooms are nice, clean and spacious.

Very clean rooms however the pillows are horrible. Big huge pillows that prop you up. We all had to sleep without a pillow. Not very comfortable! And we had no shampoo or ice in the freezer. Had to walk to the office for ice. Besides that the rooms are nice, clean and spacious.

Comfortable, clean, pet friendly stay

Comfortable, clean, pet friendly stay

This was a great stay! The surrounding area is nice and the room clean. We enjoyed our time here and would return. Note that self parking is currently $5 per night. I didn’t see this listed on Expedia.

First room we were given was fairly nice 811 except the carpet was soggy wet. We went to office to request a different room Front desk was not overly friendly or apologetic. Second room 911 not so clean, looked out at junk and left over material. Windows/ track were dirty , needed painting used toilet paper in toilet.

First room we were given was fairly nice 811 except the carpet was soggy wet. We went to office to request a different room Front desk was not overly friendly or apologetic. Second room 911 not so clean, looked out at junk and left over material. Windows/ track were dirty , needed painting used toilet paper in toilet.

Nice area. Needs some renovation said to be coming soon. Staff was nice. Jacuzzi dirty. Carpets stained. Wait until its renovated before going.

Nice area. Needs some renovation said to be coming soon. Staff was nice. Jacuzzi dirty. Carpets stained. Wait until its renovated before going.

Roomy but a little run down. Carpet was dirty and odd smelling. Room overall just needed some tlc

Roomy but a little run down. Carpet was dirty and odd smelling. Room overall just needed some tlc

Furniture was extremely worn out / ragged. The couch had a hole in the arm rest. The bed was extremely uncomfortable and also in need of replacing. Shoddy maintenance work in restroom (patchwork). The carpet had staining. This property has gone downhill.

Furniture was extremely worn out / ragged. The couch had a hole in the arm rest. The bed was extremely uncomfortable and also in need of replacing. Shoddy maintenance work in restroom (patchwork). The carpet had staining. This property has gone downhill.

We had a dog and they have a 75.00 charge . Seems like a lot of money if you’re only staying for one day. Expedia didn’t show that on the costs.

We had a dog and they have a 75.00 charge . Seems like a lot of money if you’re only staying for one day. Expedia didn’t show that on the costs.

Great at accomodating my disability

Great at accomodating my disability

We have traveled across America with two dogs. This was, by far, our most comfortable stay! Lots of grass and trees for the dogs to stretch out in.

We have traveled across America with two dogs. This was, by far, our most comfortable stay! Lots of grass and trees for the dogs to stretch out in.

Nice kitchen

Nice kitchen

The room was old . The coffee pot was dirty. What they call a couch was awful . Uncomfortable and torn up by someone’s pet . Will never go there again !