Good hotel for layover

Good hotel for layover

Great value and service. Clean and very comfortable beds.

I was charged twice for this stay

I was charged twice for this stay

Wonderful stay. Yummy cookies, friendly and welcoming staff, great restaurant, comfortable bed and linens, convenient with airport shuttle.

Wonderful stay. Yummy cookies, friendly and welcoming staff, great restaurant, comfortable bed and linens, convenient with airport shuttle.

There was hair in the shower when we arrived and some sort of sticky substance on the faucet. Where housekeeping arrived they were rude and acted as if nothing was wearing with the room

There was hair in the shower when we arrived and some sort of sticky substance on the faucet. Where housekeeping arrived they were rude and acted as if nothing was wearing with the room

Near to YYZ, comfort and clean.

Near to YYZ, comfort and clean.

Nice clean comfortable hotel...appreciated the free airport shuttle...didn't get to use the amenities but there was a pool, gym, bar, restaurant, and gift shop...really appreciated 2 bottles of water supplied daily by staff

Although there apparently had been an issue with my credit card, the front desk took care of it facilitating our check in. My cudos to the staff. They are areal asset to the hotel!

Although there apparently had been an issue with my credit card, the front desk took care of it facilitating our check in. My cudos to the staff. They are areal asset to the hotel!

Stayed for 1 night - had no issues with shuttle from airport to hotel. Room was clean and comfortable. However, we were scheduled to take the shuttle back to the airport at 1:40pm and was told to be AT THE LOBBY at least 10minutes prior. We were there way earlier than that and went out to wait at 1:35pm but the shuttle never came. Husband went inside to ask and was told the shuttle already left and we missed it and we should have been waiting for it. He told the lady that we have been waiting for awhile then she responded so rudely saying “then how come you didn’t see the shuttle?” Which my husband responded to saying “because it wasn’t there.” We booked an uber but Was quite disappointed by how rude the lady at the front desk was.

Nice clean comfortable hotel...appreciated the free airport shuttle...didn't get to use the amenities but there was a pool, gym, bar, restaurant, and gift shop...really appreciated 2 bottles of water supplied daily by staff

Stayed for 1 night - had no issues with shuttle from airport to hotel. Room was clean and comfortable. However, we were scheduled to take the shuttle back to the airport at 1:40pm and was told to be AT THE LOBBY at least 10minutes prior. We were there way earlier than that and went out to wait at 1:35pm but the shuttle never came. Husband went inside to ask and was told the shuttle already left and we missed it and we should have been waiting for it. He told the lady that we have been waiting for awhile then she responded so rudely saying “then how come you didn’t see the shuttle?” Which my husband responded to saying “because it wasn’t there.” We booked an uber but Was quite disappointed by how rude the lady at the front desk was.

Everything was good, I just don’t understand why the charge of the parking lot

Clean room

Everything was good, I just don’t understand why the charge of the parking lot

Clean room

Hotel was fine, reasonably priced, amazing dinner - the steak melted, breakfast was a little lame, staff friendly …

Hotel was fine, reasonably priced, amazing dinner - the steak melted, breakfast was a little lame, staff friendly …

I did not fine the bed comfortable only cause I don’t like soft beds nor soft pillows. But it is a nice hotel but I don’t believe just because someone uses debt for a security deposit they should be charged an extra fee. Bank card or credit, it’s money. I also maybe didn’t realize I had to pay parking, I can see overnight guest but already a guest at the hotel shouldn’t but it’s my opinion. But overall nice hotel.

I did not fine the bed comfortable only cause I don’t like soft beds nor soft pillows. But it is a nice hotel but I don’t believe just because someone uses debt for a security deposit they should be charged an extra fee. Bank card or credit, it’s money. I also maybe didn’t realize I had to pay parking, I can see overnight guest but already a guest at the hotel shouldn’t but it’s my opinion. But overall nice hotel.

Front desk welcome was amazing ! Clean room. Food options nearby. Shuttle to airport was timely.

Front desk welcome was amazing ! Clean room. Food options nearby. Shuttle to airport was timely.

I booked my stay online and paid for it. When I was checking in, they told me that the parking is not included in the package and I have to pay extra for it, while it was not mentioned during online banking.

I booked my stay online and paid for it. When I was checking in, they told me that the parking is not included in the package and I have to pay extra for it, while it was not mentioned during online banking.

Overall the hotel was good and the staff was nice, especially the housekeeping specialist responsible for our room on the 4th floor near the elevators, but after trying a king-size bed that was very soft and saggy, we moved to a room with two queen beds with not much improvement. My wife and I had to sleep in separate beds in order to sleep on the side that didn't sag (where the majority sleep). This just means that the mattresses need replacing more often when there is a permanent dip. The front desk staff was very kind and helpful, but they did suggest that all their beds are soft, but we know the difference between a soft mattress and a saggy one. They wouldn't experience the issue because they don't sleep there. I know it's costly, but hotel mattresses need replacing more frequently... which is something you would expect from a Hilton after all.

Close to amenities. There system did not work during time of check in but they assigned us to temporary rooms so as guests can rest. We have no access to wifi or tv on first night but did not even get any complementary deal because of inconvenience. They just shug there shoulders about it.

Restaurant food was impressive. Front desk and hotel staff unfriendly. Rooms lacked telephone service, missing light bulb, room key not working, fan in bathroom not working.