Solo female traveler, location is perfect very convenient to shops, restaurants, and entertainment. Property was well kept, room clean, staff amazing. I will be staying here when I return.

Service was excellent, clean, easy to check in and out.

The location was great. Some staff was very nice other staff was short and curt. I would recommend it for location and walkability. Breakfast was pretty good. However, we left five clothing items in the room accidentally upon departure. We called back 5 hours after we had departed to see if they had located the items. The answering machine apparently does not work since the front desk said they never received the 3 messages we had left after we departed... it is difficult to call and talk to a live person, but we called approximately six or seven times over two days leaving messages and talking to live people, but they were never able to locate our items. It was all our fault for leaving them but shocking that they were not able to locate the items after we gave them our room number and time/date we had checked out. So the location was very good but do not leave any items behind.

The location was great. Some staff was very nice other staff was short and curt. I would recommend it for location and walkability. Breakfast was pretty good. However, we left five clothing items in the room accidentally upon departure. We called back 5 hours after we had departed to see if they had located the items. The answering machine apparently does not work since the front desk said they never received the 3 messages we had left after we departed... it is difficult to call and talk to a live person, but we called approximately six or seven times over two days leaving messages and talking to live people, but they were never able to locate our items. It was all our fault for leaving them but shocking that they were not able to locate the items after we gave them our room number and time/date we had checked out. So the location was very good but do not leave any items behind.

This small hotel is right in the midst of Older Key west. Short distance to Mallory Square. or going the other way to the Wharf. Charming .

Very pleased with our stay. Quiet yet close to everything. Nice pool and good coffee in the morning.

The Heron House is a delightful escape in the heart of Old Town. The room was comfortable and had all the amenities that we needed. The property is a slice of tropical paradise. We were able to walk easily to all the places we wanted to go. The staff were friendly and helpful. We will definitely be staying here in future.

Absolutely amazing! The only negative about this stay was we booked only 4 days. The staff at Heron House was some of the kindest people we have met. From tbe office to the breakfast person, as well as cleaning staff. We left today already planning our next visit.

Absolutely amazing! The only negative about this stay was we booked only 4 days. The staff at Heron House was some of the kindest people we have met. From tbe office to the breakfast person, as well as cleaning staff. We left today already planning our next visit.

Stay was great but breakfast is definitely not ready at 8am. We had to leave by 8:15 and the women would not let me in and very rude.

Stay was great but breakfast is definitely not ready at 8am. We had to leave by 8:15 and the women would not let me in and very rude.

Super

Super

The good: location! A great property, rooms, pool, serene ambiance. The not so good: We arrived on site after an early morning flight around 8:30am, not expecting to checkin, but appreciating that they offerred a phone call when our room was ready. Even popped in at 1pm and Patrick reassured me he would call. No call. Nothing. Just not very considerate after a long day of traveling.

The good: location! A great property, rooms, pool, serene ambiance. The not so good: We arrived on site after an early morning flight around 8:30am, not expecting to checkin, but appreciating that they offerred a phone call when our room was ready. Even popped in at 1pm and Patrick reassured me he would call. No call. Nothing. Just not very considerate after a long day of traveling.

Very Good

We stayed at the Heron House over the weekend. First impressions of the grounds were very positive, the pool seemed clean and the environment well maintained. The clerk (forgot his name) was able to get us in a little early and that was very much appreciated. Once in the room, we found it dated and in some need of repair. The room itself was pretty big and that was nice. The lighting was poor and rather confusing as we couldn't figure out what worked what. Small detail but the shampoo and conditioner were not labeled so you had to figure that out. It's seemingly the simple things that can be fixed... The breakfast was continental and not overwhelming but a really nice touch. Really close to Duval and it was quiet which we liked. We stayed in room 46

Property was conveniently located for dining and the Key West theater.

Perfect location! We've stayed in a lot of places in KW and this is the first one I'd stay in again. Roomy, great pool, free cat to pet, what more can you ask for!

Perfect location! We've stayed in a lot of places in KW and this is the first one I'd stay in again. Roomy, great pool, free cat to pet, what more can you ask for!

Property was conveniently located for dining and the Key West theater.

Really nice place to stay.

Really nice place to stay.

Property is in a great location. However, our room had no running water in the bathroom sink and was never rectified and the sitting area outside and inside our room was full of tiny spiders. Staff was great and otherwise helpful. Resort needs some serious maintenance.

Property is in a great location. However, our room had no running water in the bathroom sink and was never rectified and the sitting area outside and inside our room was full of tiny spiders. Staff was great and otherwise helpful. Resort needs some serious maintenance.

Love the style of the rooms. Loved my bungalow off from pool area. Nice and private.

It’s was a very relaxing quiet stay breakfast was nice the lady that did the breakfast was excellent very pleasant I would definitely stay here again Excellent stay

Love the style of the rooms. Loved my bungalow off from pool area. Nice and private.

Great location. Very comfortable and friendly customer service.

The staff is very friendly and the property is exactly as expected. Quaint bed and breakfast. Our air conditioner worked great ( was worried from all the reviews).

The staff is very friendly and the property is exactly as expected. Quaint bed and breakfast. Our air conditioner worked great ( was worried from all the reviews).

The location is amazing. Very close to everything. Also, the air conditioning was not working in our room. The staff was amazing and was able to move us to a new room. We had a wonderful stay