The place is well located its my first visit to new market and the closeness to the horses training was brilliant and was amazing to see so many The hotel was very expensive £13 for two Ham sandwiches with cheese. Really expensive The staff were great. They are governed by the prices But you really need a Reality check Its a Piece of bread with cheese gratings The crisps were aldi standard I Say Aldi standard as the packet given when askee is the same as the multi oack i have at home and put in my daugters butty box I didnt eat dinner or brraofast as id need a Loan no doubt but when i can get two full breakfasts and unlimted coffee about 200 yards down the road cheaper than two han sadwhiches its an issue Oh and the toilet was blocked all day in the bar area Staff were told but was still blocked until Sunday ( sunday is more expensive for call outs ) if thats what was needed If its just waiting for a Cleaner then thats poor as everyone can clean and unblock a toilet

The place is well located its my first visit to new market and the closeness to the horses training was brilliant and was amazing to see so many The hotel was very expensive £13 for two Ham sandwiches with cheese. Really expensive The staff were great. They are governed by the prices But you really need a Reality check Its a Piece of bread with cheese gratings The crisps were aldi standard I Say Aldi standard as the packet given when askee is the same as the multi oack i have at home and put in my daugters butty box I didnt eat dinner or brraofast as id need a Loan no doubt but when i can get two full breakfasts and unlimted coffee about 200 yards down the road cheaper than two han sadwhiches its an issue Oh and the toilet was blocked all day in the bar area Staff were told but was still blocked until Sunday ( sunday is more expensive for call outs ) if thats what was needed If its just waiting for a Cleaner then thats poor as everyone can clean and unblock a toilet

On arrival the gentleman was helpful, he was finishing his shift but very engaging, the lady from Europe who took over was rude and unhelpful, just not the right attitude to talk to guests. Never had rudeness from a receptionist before. Rooms were big and spacious, beds comfy, cant fault that. Had a fire alarm but got cancelled as we left the room.Mu biggest bug bearer is the car park is not big enough. Cars everywhere that i ended up parking on the street. There was a function on and the paying guests staying at the hotel gets second treatment for the car park. Red flag for me when staying at a hotel.

On arrival the gentleman was helpful, he was finishing his shift but very engaging, the lady from Europe who took over was rude and unhelpful, just not the right attitude to talk to guests. Never had rudeness from a receptionist before. Rooms were big and spacious, beds comfy, cant fault that. Had a fire alarm but got cancelled as we left the room.Mu biggest bug bearer is the car park is not big enough. Cars everywhere that i ended up parking on the street. There was a function on and the paying guests staying at the hotel gets second treatment for the car park. Red flag for me when staying at a hotel.

The room was fine very clean. It was a bit chilly and the heating didn’t work very well and the bathroom door handle was falling off and didn’t work

The room was fine very clean. It was a bit chilly and the heating didn’t work very well and the bathroom door handle was falling off and didn’t work

We had a great stay . The staff were friendly and helpful

We had a great stay . The staff were friendly and helpful

Good stay, room was nice and clean, service was very good

Good stay, room was nice and clean, service was very good

The standard room is way too small.

Great stay, loved this hotel. Would love to go back.

Great stay, loved this hotel. Would love to go back.

My safe didnt work. So they changed my room with no hassle

My safe didnt work. So they changed my room with no hassle

Location& parking

Location& parking

Pleasant and comfortable stay no complaints. Room clean, staff friendly, good location.

Perfect location

Perfect location

The dining experience was disappointing. The manager did offer to not charge us, but as we had been given complimentary desserts and had drinks we felt it was fair to pay. Service was not its usual standard, but that maybe because it was busy. Stepped on 2 small stones in bare feet in the bedroom and the tv was at an odd angle to watch in bed. Bathroom was immaculate and plenty of complimentary coffee in bedroom.

The dining experience was disappointing. The manager did offer to not charge us, but as we had been given complimentary desserts and had drinks we felt it was fair to pay. Service was not its usual standard, but that maybe because it was busy. Stepped on 2 small stones in bare feet in the bedroom and the tv was at an odd angle to watch in bed. Bathroom was immaculate and plenty of complimentary coffee in bedroom.

was a hot day and some instructions on using the air con would have been helpful.

was a hot day and some instructions on using the air con would have been helpful.

Not a great room. Very Small and a riser cupboard in the bathroom was extremely noisy. Small bed. Convenient for town though

Not a great room. Very Small and a riser cupboard in the bathroom was extremely noisy. Small bed. Convenient for town though

Great staff, loads of parking and very good food.

Great staff, loads of parking and very good food.

Clean, quiet, local to the town.

Clean, quiet, local to the town.

Decent stop over, sink was completely blocked and double bed was small but otherwise not bad

While this doesn't have the 'historical' appeal of some other hotels in the area, it is clean, bright, spacious, with amenities that make the stay easy and enjoyable (e.g., air conditioning, front desk, restaurant). It is also right in the middle of Newmarket, so convenient to everything. Staff is friendly and helpful. Very good value for the price.