The entire staff was beyond wonderful. Every staff member that I encountered was friendly and helpful. Many of them doing hard jobs, working long days, and their attitudes were excellent. We arrived a little early and we’re put in Villa 13. The beachfront location was great, but the Villa was old and not well maintained. The hot water wasn’t hot, and the water pressure was only enough to use 1 bathroom at s time, even though we paid for 2. We spoke to the staff at the front desk about it, and they immediately sent a maintenance man over. He was able to turn up the temperature on the undersized water heater, but basically told us that he couldn’t do anything about the pressure. We were a group of 6, and there were other issues, so my wife and her sister, again, spoke to the front desk. This time they agreed to move us to a better unit. Villa 10. It was much better. Overall is was definitely satisfactory. The buffet food with the all inclusive package was good. In fact the best I’ve ever had at an all inclusive resort. The dining room staff worked so hard to make sure that all guests were fed well and on time. Again, I can’t say enough good things about the wonderful staff. Despite the facilities being dated, and problems at Villa 13, it was overall a pretty good stay.

The entire staff was beyond wonderful. Every staff member that I encountered was friendly and helpful. Many of them doing hard jobs, working long days, and their attitudes were excellent. We arrived a little early and we’re put in Villa 13. The beachfront location was great, but the Villa was old and not well maintained. The hot water wasn’t hot, and the water pressure was only enough to use 1 bathroom at s time, even though we paid for 2. We spoke to the staff at the front desk about it, and they immediately sent a maintenance man over. He was able to turn up the temperature on the undersized water heater, but basically told us that he couldn’t do anything about the pressure. We were a group of 6, and there were other issues, so my wife and her sister, again, spoke to the front desk. This time they agreed to move us to a better unit. Villa 10. It was much better. Overall is was definitely satisfactory. The buffet food with the all inclusive package was good. In fact the best I’ve ever had at an all inclusive resort. The dining room staff worked so hard to make sure that all guests were fed well and on time. Again, I can’t say enough good things about the wonderful staff. Despite the facilities being dated, and problems at Villa 13, it was overall a pretty good stay.

Customer service was bad. The bed was dirty and I asked to get new sheets and they said it would be a fee for new sheets. Never returning again

Customer service was bad. The bed was dirty and I asked to get new sheets and they said it would be a fee for new sheets. Never returning again

You get what you pay for. It’s probably worth paying more for a different place. Don’t recommend

You get what you pay for. It’s probably worth paying more for a different place. Don’t recommend

The food was surprisingly very good and the highlight of the stay, The hotel itself has seen better days (dirty floors, mold on lamps, broken wall plugs) another downside was the service of the staff as we had to ask for 2 days for new sets of towels before they finally brought them.

The food was surprisingly very good and the highlight of the stay, The hotel itself has seen better days (dirty floors, mold on lamps, broken wall plugs) another downside was the service of the staff as we had to ask for 2 days for new sets of towels before they finally brought them.

Hotel areas did not look very clean. Beverages were of very bad quality and some food seemed not in very good stated or prepared. And last but not least, staff not friendly nor helpful.

Hotel areas did not look very clean. Beverages were of very bad quality and some food seemed not in very good stated or prepared. And last but not least, staff not friendly nor helpful.

Everything about the Tesoro was mediocre at best. Except for the staff! The staff was extremely friendly and helpful. Limited English but hey, we're in Mexico. Otherwise, the pool area was small and crowded, the food wasn't great and the rooms were very clean but not nicely appointed. The general impression was, the Tesoro had an idea what a resort needed but sort of phoned it in. Not quite up to par. Spend about $100 more per night and get a much better experience.

Everything about the Tesoro was mediocre at best. Except for the staff! The staff was extremely friendly and helpful. Limited English but hey, we're in Mexico. Otherwise, the pool area was small and crowded, the food wasn't great and the rooms were very clean but not nicely appointed. The general impression was, the Tesoro had an idea what a resort needed but sort of phoned it in. Not quite up to par. Spend about $100 more per night and get a much better experience.

nice

nice

The wait staff and hotel workers are absolutely the best! They go above and beyond to make you feel important. Now for the food in the main dining area... absolutely terrible! Quality, POOR, options, POOR, taste, POOR and choices, POOR. We basically went out to eat every night!

The wait staff and hotel workers are absolutely the best! They go above and beyond to make you feel important. Now for the food in the main dining area... absolutely terrible! Quality, POOR, options, POOR, taste, POOR and choices, POOR. We basically went out to eat every night!

We were lucky enough to get a junior suite. Room and balcony were very nice. Unfortunately we were only there for 1 night. The food and drinks were average. Unfortunately they have basic drinks they make. Most were not to our taste. Example tequila sunrise. There's would be a tequila splash, mixed all together.

We were lucky enough to get a junior suite. Room and balcony were very nice. Unfortunately we were only there for 1 night. The food and drinks were average. Unfortunately they have basic drinks they make. Most were not to our taste. Example tequila sunrise. There's would be a tequila splash, mixed all together.

The room restroom needs to be more clean, replace doors

The room restroom needs to be more clean, replace doors

No coffee available until 7 am. Shower in room not good. Long lines at pool bar. No one at omelet station when breakfast opened. Staff was good.

No coffee available until 7 am. Shower in room not good. Long lines at pool bar. No one at omelet station when breakfast opened. Staff was good.

The property is safe, clean, and the beds are nice. The food was okay but the variety could have been a bit better. Mostly it was the same every day...not terrible, but then not "to die for"... If don't enjoy small children be warned if school is out there will be quite a few.

The property is safe, clean, and the beds are nice. The food was okay but the variety could have been a bit better. Mostly it was the same every day...not terrible, but then not "to die for"... If don't enjoy small children be warned if school is out there will be quite a few.

The room was very nice, but the food was very limited. There was not that much selection on the buffet and very crowded. There was always a line just to be seated at the buffet that would take almost 30min. The pool was overcrowded and to be able to get an umbrella with chair you had to be at the pool by 7am.

The room was very nice, but the food was very limited. There was not that much selection on the buffet and very crowded. There was always a line just to be seated at the buffet that would take almost 30min. The pool was overcrowded and to be able to get an umbrella with chair you had to be at the pool by 7am.

We had an upgrade of the room and that was great. But This one is our first All inclusive hotel with no minibar at the room just water 👎

We had an upgrade of the room and that was great. But This one is our first All inclusive hotel with no minibar at the room just water 👎

Property was nice, no notice that main buffet closed for renovations, and nothing in English, all announcements and entertainment all in Spanish. Would not return

Property was nice, no notice that main buffet closed for renovations, and nothing in English, all announcements and entertainment all in Spanish. Would not return

Family friendly

Worst place I've been to so far! It is hot inside the property, staff are way too slow at check in. Nobody greets/welcomes you nor do they help you get your luggage to your room. They dont show you around the facility. Drinks are terrible and not much to choose from. Lunch and dinner are the same, not much variety at the buffet. They serve you the fries and only give you about 5 fries at a time, regardless if you're an adult or a child. Absolutely no cotton near the pool or they will ask you to stay away from the pool. Made reservations for dinner and never got the dessert. No waiters at beach cabanas to offer drinks either. They also have very few towels at the pool. Not enough for everyone so they wont allow towels being taken to the rooms. Never coming back to this place and would not recommend to anyone. There are better places out there to choose from.