Very noisy in hallways late at night. Nobody around when checking in.

Very noisy in hallways late at night. Nobody around when checking in.

We booked in hotels.com. Got in late. The site says pet friendly. We came in with our dog. Next morning at check out, the Supervisor and office manager stated that we didn’t disclose we had a dog. I replied that when we checked in we had the dog. Manager said that the woman last night said “she told you that your room wasn’t pet friendly” which she did not. I could even see her note to the morning staff that said “I believe she has a dog.” She should have said something or spoken up about it, but didn’t. The website stated it was pet friendly. Office manager then tried explaining that the room in self has to say pet friendly or something. Then said they’d charge us $25 instead of $50. Then the supervisor went ahead and ran our card for $50 instead. She said “so I charged you for $52” I replied, “not the $25 the manager just said?” Then she went and confirmed with the manager and said “sorry, I wasn’t listening” then refunded everything. Anyways, the whole check out process was accusatory and a hassle when the stay was originally pretty great. Bummer it ended on such a negative note.

We booked in hotels.com. Got in late. The site says pet friendly. We came in with our dog. Next morning at check out, the Supervisor and office manager stated that we didn’t disclose we had a dog. I replied that when we checked in we had the dog. Manager said that the woman last night said “she told you that your room wasn’t pet friendly” which she did not. I could even see her note to the morning staff that said “I believe she has a dog.” She should have said something or spoken up about it, but didn’t. The website stated it was pet friendly. Office manager then tried explaining that the room in self has to say pet friendly or something. Then said they’d charge us $25 instead of $50. Then the supervisor went ahead and ran our card for $50 instead. She said “so I charged you for $52” I replied, “not the $25 the manager just said?” Then she went and confirmed with the manager and said “sorry, I wasn’t listening” then refunded everything. Anyways, the whole check out process was accusatory and a hassle when the stay was originally pretty great. Bummer it ended on such a negative note.

We had a great stay here. The staff we friendly and the room was clean! We will definitely stay here again for a weekend get away

We had a great stay here. The staff we friendly and the room was clean! We will definitely stay here again for a weekend get away

I arrived 45 minutes before check-in time but the front clerk didn't have a problem with giving me my room early. You don't usually find this level of common sense in most hotels. I mean, if the room is ready why do other hotels want to charge you for an early check-in?? I appreciated it as I was tired, hungry, and just needed to relax. I was very appreciative of this gesture. Next, after settling into my room and while I was getting prepared to go over to the White Spot that is connected to the Clarion (you get 10% as a hotel patron) I get a phone call from the front desk asking if everything was okay and if I needed anything!! That was unprecedented. I have stayed in nice hotels around the world and had never received a call like that. Very impressive. For the money that I paid through a 3-party company (Expedia) I have to say that I got more than my money's worth. It was clean, quiet, filled with a microwave, fridge, Keurig coffeemaker and 4 samples of coffee. The only thing missing was actual cream for the coffee but you can get that easily around the corner at the CO-OP Food Store. The bed was comfortable, the shower was hot, I got to use the hot tub, there are two elevators in this hotel; and, if you don't feel like dragging your laptop around, you can use one in their little office centre on the 4th floor. I will definitely book at the Clarion if I ever need to return to Abbotsford.

I arrived 45 minutes before check-in time but the front clerk didn't have a problem with giving me my room early. You don't usually find this level of common sense in most hotels. I mean, if the room is ready why do other hotels want to charge you for an early check-in?? I appreciated it as I was tired, hungry, and just needed to relax. I was very appreciative of this gesture. Next, after settling into my room and while I was getting prepared to go over to the White Spot that is connected to the Clarion (you get 10% as a hotel patron) I get a phone call from the front desk asking if everything was okay and if I needed anything!! That was unprecedented. I have stayed in nice hotels around the world and had never received a call like that. Very impressive. For the money that I paid through a 3-party company (Expedia) I have to say that I got more than my money's worth. It was clean, quiet, filled with a microwave, fridge, Keurig coffeemaker and 4 samples of coffee. The only thing missing was actual cream for the coffee but you can get that easily around the corner at the CO-OP Food Store. The bed was comfortable, the shower was hot, I got to use the hot tub, there are two elevators in this hotel; and, if you don't feel like dragging your laptop around, you can use one in their little office centre on the 4th floor. I will definitely book at the Clarion if I ever need to return to Abbotsford.