The staff were doing the best they could. Food was horrible. No one knew how to make drinks, but the staff was polite and did the best they could.

It is a lovely small hotel. My stay was very enjoyable. I will definitely stay here again.

It is a lovely small hotel. My stay was very enjoyable. I will definitely stay here again.

The location is convenient for getting around Lakeland

The location is convenient for getting around Lakeland

They don’t clean the room everyday

Once the remodel is done it will perfect. The staff were awesome and the rooms were very clean

This property is being updated and we stayed on a floor that was updated - so very nice. We were comfortable and enjoyed the staff who were very friendly.

We arrived at the property at 1:30am and there was nobody on the property. I called the reception 5 times while in the lobby hoping an employee could hear the phone. Nobody came to pick up the phone. We went all around the property looking for an employee and nobody was there. Finally someone came 45 minutes later. He was extremely rude and very childish in his behavior, calling us “Nihao” because we are asian looking. We are Cambodian, not Chinese. He told us we did not have a reservation when we had one. He told us the hotel was full and did not want to give us our keys when we had already check in online and my name was assigned to a room already. He should have apologize to have us waiting 45 minutes in the lobby. Instead, he lost his control and professionalism and called us rude and impolite.

Wish I would have known there was construction going on prior to booking but overall it was good, minus having to walk past the lady who basically lived out the front door ALWAYS smoking.

Wish I would have known there was construction going on prior to booking but overall it was good, minus having to walk past the lady who basically lived out the front door ALWAYS smoking.

We arrived at the property at 1:30am and there was nobody on the property. I called the reception 5 times while in the lobby hoping an employee could hear the phone. Nobody came to pick up the phone. We went all around the property looking for an employee and nobody was there. Finally someone came 45 minutes later. He was extremely rude and very childish in his behavior, calling us “Nihao” because we are asian looking. We are Cambodian, not Chinese. He told us we did not have a reservation when we had one. He told us the hotel was full and did not want to give us our keys when we had already check in online and my name was assigned to a room already. He should have apologize to have us waiting 45 minutes in the lobby. Instead, he lost his control and professionalism and called us rude and impolite.

Yeah it's really good. They're currently renovating so that's to be taken into consideration - but it didn't affect my stay at all. Only thing I'd say is the air con in the room is so loud! I had to put noise cancelling headphones on to sleep.

Yeah it's really good. They're currently renovating so that's to be taken into consideration - but it didn't affect my stay at all. Only thing I'd say is the air con in the room is so loud! I had to put noise cancelling headphones on to sleep.

Renovations are still going on. And there is an extra $10.00 fee per day to park.

Property under construction and the floor had extremely bad smell

Property under construction and the floor had extremely bad smell

Mixed review.. Positives, location and decent morning breakfast. Negatives, lots of construction mess and noise. Only one elevator available due to construction and the front entrace was blocked off for days. This meant you had to come in thru a side entrance. Management expressed little to no concern when I informed her that the bath towels are placed on an ulgly, severly rusted towel rack still in a newly renovated room #519. Who wants to use a bath towel after its been sitting on rusted metal? I should her pictures of the bathroom towel rack. She simply said that the bathroom was not part of the renovation. Defeclting responsibilities was not a good answer to a paying customer if you expect them to return and recommended the property to others.

What a pleasant surprise! When I realized the hotel was undergoing renovations, I was concerned. From the check in with Patricia until we checked out, every effort was made to minimize disruption to guests.,Patricia was amazing. Her professionalism and humor won us over initially. But we were blown away the next day when the same Patricia recognized us and asked how the wedding was! She had listened—and remembered. Outstanding customer service!

What a pleasant surprise! When I realized the hotel was undergoing renovations, I was concerned. From the check in with Patricia until we checked out, every effort was made to minimize disruption to guests.,Patricia was amazing. Her professionalism and humor won us over initially. But we were blown away the next day when the same Patricia recognized us and asked how the wedding was! She had listened—and remembered. Outstanding customer service!

Mixed review.. Positives, location and decent morning breakfast. Negatives, lots of construction mess and noise. Only one elevator available due to construction and the front entrace was blocked off for days. This meant you had to come in thru a side entrance. Management expressed little to no concern when I informed her that the bath towels are placed on an ulgly, severly rusted towel rack still in a newly renovated room #519. Who wants to use a bath towel after its been sitting on rusted metal? I should her pictures of the bathroom towel rack. She simply said that the bathroom was not part of the renovation. Defeclting responsibilities was not a good answer to a paying customer if you expect them to return and recommended the property to others.

Under construction and inconvenient

Under construction and inconvenient

It was a nice room and they were ESA dog friendly and dis not charge us the pet fee

The property is being renovated and its desperately needed. The lobby is unattractive and the rooms are tired and out of style. Not comfortable and cozy at all. The breakfast buffet taates ok but its also very basic. The fact that they charge $10 to park is ridiculous, its a quiet area and theres lots of room! I was shocked. Nothing was sparkling clean, everything looked tired. The one plus: the staff was kind and helpful, but overall i was glad to leave. I expected better especially for the price. Time to update and stop charging for an open parking lot!

The property is being renovated and its desperately needed. The lobby is unattractive and the rooms are tired and out of style. Not comfortable and cozy at all. The breakfast buffet taates ok but its also very basic. The fact that they charge $10 to park is ridiculous, its a quiet area and theres lots of room! I was shocked. Nothing was sparkling clean, everything looked tired. The one plus: the staff was kind and helpful, but overall i was glad to leave. I expected better especially for the price. Time to update and stop charging for an open parking lot!

All went well until I left a pair of earrings on the night stand and they couldn't/wouldn't find them. 150% positive I left them. Either they don't clean well or someone took them.. PS, they weren't expensive, worth about $20, I just liked them and wanted them back. No on cared.

All went well until I left a pair of earrings on the night stand and they couldn't/wouldn't find them. 150% positive I left them. Either they don't clean well or someone took them.. PS, they weren't expensive, worth about $20, I just liked them and wanted them back. No on cared.

Stayed for two nights while having treatment at local hospital. Currently doing renovation so things were a little out of place. We were on level 6 and these were not yet renovated. The AC was very noisy so sleeping was a problem. The sink faucet was very short not over sink, and water had to be all the way on or it was hitting the counter. Lots of space in the room. Pillows were those uncomfortable half size so stacking them was the only option.

Stayed for two nights while having treatment at local hospital. Currently doing renovation so things were a little out of place. We were on level 6 and these were not yet renovated. The AC was very noisy so sleeping was a problem. The sink faucet was very short not over sink, and water had to be all the way on or it was hitting the counter. Lots of space in the room. Pillows were those uncomfortable half size so stacking them was the only option.

Good

Good