Will come again

Will come again

Was not mentioned this hotel was not pet friendly when we booked through the app. We arrived and was told at check in that we would not be able to have our puppy with us even if we offered to pay an additional fee. I asked to speak to a manager for a refund and the front desk receptionist called her manager and said I would receive a call back the following day in regards to a refund. My family and I had to drive another hour south to another hotel and pay an additional $300 for a nights stay after driving over 5 hours from Washington. No call was received the following day from the manager nor a refund. We never checked in and paid almost $300 for a nights stay we were unable to use. This poor customer service, communication and lack of follow through has lead my family a negative experience at this hotel and booking through hotel.com.

Was not mentioned this hotel was not pet friendly when we booked through the app. We arrived and was told at check in that we would not be able to have our puppy with us even if we offered to pay an additional fee. I asked to speak to a manager for a refund and the front desk receptionist called her manager and said I would receive a call back the following day in regards to a refund. My family and I had to drive another hour south to another hotel and pay an additional $300 for a nights stay after driving over 5 hours from Washington. No call was received the following day from the manager nor a refund. We never checked in and paid almost $300 for a nights stay we were unable to use. This poor customer service, communication and lack of follow through has lead my family a negative experience at this hotel and booking through hotel.com.

Relatively new and clean.

Relatively new and clean.

We turned off the lights and climbed into bed at 10 pm. My husband immediately daid the sheets feel wet. It was a hot day so I thought he was sweating but he said no, I’m feeling wet on the sheets. We turned on lights and there was a giant water stain on the bottom sheet - clearly the mattress had been peed on and a lazy housekeeper put new sheets on anyway. We were able to get a room change but should have e gotten a refund. Worn chairs had duct tape on the arms, carpets were dirty. I spent the rest of the night wondering if there were bedbugs! I was so creeped out. Disgusting.

We turned off the lights and climbed into bed at 10 pm. My husband immediately daid the sheets feel wet. It was a hot day so I thought he was sweating but he said no, I’m feeling wet on the sheets. We turned on lights and there was a giant water stain on the bottom sheet - clearly the mattress had been peed on and a lazy housekeeper put new sheets on anyway. We were able to get a room change but should have e gotten a refund. Worn chairs had duct tape on the arms, carpets were dirty. I spent the rest of the night wondering if there were bedbugs! I was so creeped out. Disgusting.

Staff was very accommodating

Staff was very accommodating

Had to change rooms because the headboard was greasy for some reason. The largest rooms do not sleep 5 as the website says. The pool was not available and under renovation. I did like the breakfast vouchers for Elmer's next door.

Not a good area Super poor tv service Poor sound dampening between rooms

Had to change rooms because the headboard was greasy for some reason. The largest rooms do not sleep 5 as the website says. The pool was not available and under renovation. I did like the breakfast vouchers for Elmer's next door.

Not a good area Super poor tv service Poor sound dampening between rooms

View of loud street. Almost no water from bathroom sink. Pools closed. Bar is closed. No breakfast service.

View of loud street. Almost no water from bathroom sink. Pools closed. Bar is closed. No breakfast service.

The pool was out which was not advertised during a heat wave and several little parts for doors, lights, ect were loose or broken.

The pool was out which was not advertised during a heat wave and several little parts for doors, lights, ect were loose or broken.

Unsafe surroundings

We stay here every time we come to Gresham. It is quiet and Elmers is connected. There are gas stations and small stores within walking district plus the Chocolate Factory is across the street.

Lovely staff, mellow, and clean.

Lovely staff, mellow, and clean.

The hotel is great and clean, it’s a Mariott property so you would expect that

The hotel is great and clean, it’s a Mariott property so you would expect that

This hotel did the job. We did have a cozy clean bed to sleep in & we were happy with that. A number of small things took away from the experience though- the shower head was broken so we couldn’t get the water hot enough, our ac made a weird noise, the tissue box was soaking wet, they told us quarters were available from the front desk for laundry & then they were out of quarters at said front desk. The young woman at the front desk was pretty uninformed & not too friendly. We chose the option during checkout that included breakfast vouchers & it didn’t show up on their end, idk if that is a Hotel.com problem or the hotel itself but that should be addressed. They did end up giving us the vouchers though & the restaurant next door was delicious. We got the room for a discount last minute, if we would’ve paid full price I’d be disappointed.

This hotel did the job. We did have a cozy clean bed to sleep in & we were happy with that. A number of small things took away from the experience though- the shower head was broken so we couldn’t get the water hot enough, our ac made a weird noise, the tissue box was soaking wet, they told us quarters were available from the front desk for laundry & then they were out of quarters at said front desk. The young woman at the front desk was pretty uninformed & not too friendly. We chose the option during checkout that included breakfast vouchers & it didn’t show up on their end, idk if that is a Hotel.com problem or the hotel itself but that should be addressed. They did end up giving us the vouchers though & the restaurant next door was delicious. We got the room for a discount last minute, if we would’ve paid full price I’d be disappointed.

No pool no breakfast

No pool no breakfast

Very clean

Very clean

Friendly staff and Elmer's right next door!

Friendly staff and Elmer's right next door!