The hotel has barely no service. It’s impossible to get someone to help you. No room whatsoever. The hotel is filled with people who go party on the rooftop. And the rooms aren’t quiet at all. Highly recommend avoiding this place!

You’ll either love it or hate it - we were unfortunately the latter. Self check in with no staff around to tell you basic information about your room or the hotel. Basic amenities missing from your room such as tea/coffee, tissues, other bathroom items. Apparently the hotel provides free coffee before 8am - this information we found out on day 2 by chance. Rooms are very small so be mindful if you are an international traveller with 2 medium sized suitcases - there will be limited space to walk around in your room. Might be perfect for a business traveller - wouldn’t recommend if you’re staying for longer than 2 nights.

For us it’s a good location. But services continue to deteriorate. Room is not comfortable but it’s New York. Beware of the bed platform in this hotel.

Decent....good, fun LES location. Bars and rooftop were fun.

Room wasn’t ready and the condition of the room was beat-up.

The water in the shower is stale due to the design of the floor. Very unhygienic. The climate control made loud noise unable to make us sleep. Water in the wash basin was not draining properly. The escalators were not working for 4 days ! Only good thing is the roof top great views and igloos

Upon check-in, was directed by the concierge to change to a room that he assured me would be an upgrade on the one I booked, as it was "more bigger" and had a nicer bathroom. When I actually got to the room, it was an accessible room which wasn't actually larger, but just had a larger, wheelchair accessible bathroom. The bathroom was not clean and there were odd black pieces of what appeared to be some kind of mold which appeared from underneath the rim of the toilet each time it was flushed. Additionally, the shower did not work and when I called it took over an hour for them to send a maintenance person to come and replace the shower head, which made me late for a meeting. When I called and mentioned this to the person at the desk, who was named Dean, his response was "I'm sorry to hear that, glad your shower's working now though". The room was dusty, and there were random hairs on the bed linens and the sofa. Really unfortunate, as the staff in the cafe and the rooftop bar were lovely. Sadly, will not be staying here again, although the location is perfect.

Great stay! The hotel is very pleasing on the eyes ☺️