Hard to check in and out

Hard to check in and out

Beautiful new room clean and well furnished

Beautiful new room clean and well furnished

This was a very last minute stay due to a cancelled job I was on. The staff were amazing and very welcoming. Fantastic food and service and a very early taxi was booked by the hotel for me and arrived on time. Excellent all round and hope to be back again soon.

Disappointed is an understatement from our arrival reception was empty eventually some came checked us in and said breakfast is in the front of the building from 9am. No mention of evening meal times and availability. The room was very nice apart from the smell of sewage in the bathroom. We went down for breakfast was asked if we wanted tea or coffee and of she went to get us it no mention of the continental buffet juices etc she returned with our drinks and then disappeared for 20 minutes we had to go and ask another member of staff if we could order breakfast really need to sort out staff training really gone down hill.

Disappointed is an understatement from our arrival reception was empty eventually some came checked us in and said breakfast is in the front of the building from 9am. No mention of evening meal times and availability. The room was very nice apart from the smell of sewage in the bathroom. We went down for breakfast was asked if we wanted tea or coffee and of she went to get us it no mention of the continental buffet juices etc she returned with our drinks and then disappeared for 20 minutes we had to go and ask another member of staff if we could order breakfast really need to sort out staff training really gone down hill.

Breakfast buffet part was poor

Staff very helpful and polite great parking right in town centre excellent stay

Room was absolutely fine for a 2 night business trip. Breakfast day one... service excellent and quick. Breakfast day two.... so slow.. 30mins for a pot of tea, 40 mins for the omelette. Different person each day - one who knew what she was doing, the other sadly didn't. Number of customers the same each day.

Room was absolutely fine for a 2 night business trip. Breakfast day one... service excellent and quick. Breakfast day two.... so slow.. 30mins for a pot of tea, 40 mins for the omelette. Different person each day - one who knew what she was doing, the other sadly didn't. Number of customers the same each day.

Lovely hotel, great decor and very helpful staff and a excellent breakfast

Lovely hotel, great decor and very helpful staff and a excellent breakfast

Excellent value - superb

Fabulous place to stay breakfast and food on general really nice, staff friendly and helpful

Excellent value - superb

Fabulous place to stay breakfast and food on general really nice, staff friendly and helpful

We had another lovely stay at The Lion and Swan. Decor in the bars and restaurants is modern, beautiful room in the annexe with all facilities including very nice toiletries. Fresh milk and chilled water in the room fridge and a coffee machine with plenty of pods. 3 different kinds of tea and biscuits. Breakfast was wonderful, lots of choices, all very fresh and hot. All staff extremely helpful and friendly. Would recommend and would return.

We had another lovely stay at The Lion and Swan. Decor in the bars and restaurants is modern, beautiful room in the annexe with all facilities including very nice toiletries. Fresh milk and chilled water in the room fridge and a coffee machine with plenty of pods. 3 different kinds of tea and biscuits. Breakfast was wonderful, lots of choices, all very fresh and hot. All staff extremely helpful and friendly. Would recommend and would return.

Very nice! Would happily stay again

Very nice! Would happily stay again

I was rear ended on the M6 by another car. I RANG the hotel to explain I ws going to spend the night in hospital and would not make it reund would be nice but nowr was forthcoming

I was rear ended on the M6 by another car. I RANG the hotel to explain I ws going to spend the night in hospital and would not make it reund would be nice but nowr was forthcoming

Cannot fault my stay at the Lion & Swan! Friendly and welcoming staff and room was excellent!

Cannot fault my stay at the Lion & Swan! Friendly and welcoming staff and room was excellent!

We arrived in the evening. The staff were very pleasant and we had a lovely meal in the adjoining restaurant. However, we paid for a late check-out and were told we could have the room until 2pm. We confirmed the 2pm check-out at reception. But at midday, two members of staff came into the room while my wife was in bed talking to an important client and demanded we leave immediately. There had clearly been a mix-up when we were told 2pm, which is fine. These thing happen. What we didn’t appreciate was how it was handled by the two members of staff who came to our room. They demanded we leave like we were vagrants on a park bench. It’s a shame, because we’d had a lovely stay and had planned to visit the hotel for what are regular visits to Congleton.

We arrived in the evening. The staff were very pleasant and we had a lovely meal in the adjoining restaurant. However, we paid for a late check-out and were told we could have the room until 2pm. We confirmed the 2pm check-out at reception. But at midday, two members of staff came into the room while my wife was in bed talking to an important client and demanded we leave immediately. There had clearly been a mix-up when we were told 2pm, which is fine. These thing happen. What we didn’t appreciate was how it was handled by the two members of staff who came to our room. They demanded we leave like we were vagrants on a park bench. It’s a shame, because we’d had a lovely stay and had planned to visit the hotel for what are regular visits to Congleton.

Enjoyable stay, lovely comfortable room, good facilities and nice touch with an in room mini fridge with fresh milk for tea & coffee. Great bathroom with a big shower! Bit of a hike to my room so negotiating stairs and carrying bags was a challenge. Free parking, but no spaces when I arrived which was a nuisance as I had to move my car a few times. I ate in the restaurant, great food and excellent service, really looked after me. Breakfast was included in room cost but unfortunately I had to leave before it was served. Being a lone traveller I felt safe and comfortable at all times during my stay.

Enjoyable stay, lovely comfortable room, good facilities and nice touch with an in room mini fridge with fresh milk for tea & coffee. Great bathroom with a big shower! Bit of a hike to my room so negotiating stairs and carrying bags was a challenge. Free parking, but no spaces when I arrived which was a nuisance as I had to move my car a few times. I ate in the restaurant, great food and excellent service, really looked after me. Breakfast was included in room cost but unfortunately I had to leave before it was served. Being a lone traveller I felt safe and comfortable at all times during my stay.

Nothing to fault. Bright, modern with a nod to the buildings history throughout. Big comfy bed, excellent WiFi. Friendly staff & the room itself was immaculate with a good quality mattress & premium toiletries. Free parking, middle of town, couldn't recommend more

Everything was fantastic

Nothing to fault. Bright, modern with a nod to the buildings history throughout. Big comfy bed, excellent WiFi. Friendly staff & the room itself was immaculate with a good quality mattress & premium toiletries. Free parking, middle of town, couldn't recommend more