The downstairs area is great. Corridors need a little TLC and rooms pretty good. Overall pleased and one of the best holiday inn’s I have stayed in for a while

The downstairs area is great. Corridors need a little TLC and rooms pretty good. Overall pleased and one of the best holiday inn’s I have stayed in for a while

In need of refurbishment in places. Heating did not work but we were given a portable heater albeit with broken castors.

In need of refurbishment in places. Heating did not work but we were given a portable heater albeit with broken castors.

The didn't let us check in because we late for like 3 hours. Even though we have 5 days rental

Large dead spider in the hallway, for the 3 days of my stay. Complimentary items not replenished. Shower useless.

Good swimming and sauna facilities with a decent gym. Overall, a good stop over for ferry/Eurotunnel to continent.

Good swimming and sauna facilities with a decent gym. Overall, a good stop over for ferry/Eurotunnel to continent.

Overall we liked the property. The service was friendly and helpful. Liz on the front desk was very helpful and even helped us with our luggage as my husband is disabled. The room was clean but the it was looking a bit tired and outdated.

Great family weekend break, close to transport links for a day visit to London. We used the hotel spa every day with our 3 children (5-12 YRS). The staff were superb and the family feel was excellent the children loved the buffet on Friday night. Would definitely consider a return visit.

Great family weekend break, close to transport links for a day visit to London. We used the hotel spa every day with our 3 children (5-12 YRS). The staff were superb and the family feel was excellent the children loved the buffet on Friday night. Would definitely consider a return visit.

The Receptionist was wonderful. The young ladies that brought our room service were wonderful. The young gentleman at the bar was wonderful and went out of his way to be helpful. Our daughter’s age of 14 was on record yet there was no extra tea cup or tooth mug for her, and there was no extra pillow for her for the sofa bed. The choice and amount of complimentary biscuits was extremely limited, same with the tea and sugar(once again no inclusion for my 14 year old daughter), and herbal tea such as peppermint would have been welcomed. The Full English Breakfast really was the best ever, and this hotel has one up on others with the fabulous pancake machine. Would definitely stay at a Holiday Inn hotel again👍

The Receptionist was wonderful. The young ladies that brought our room service were wonderful. The young gentleman at the bar was wonderful and went out of his way to be helpful. Our daughter’s age of 14 was on record yet there was no extra tea cup or tooth mug for her, and there was no extra pillow for her for the sofa bed. The choice and amount of complimentary biscuits was extremely limited, same with the tea and sugar(once again no inclusion for my 14 year old daughter), and herbal tea such as peppermint would have been welcomed. The Full English Breakfast really was the best ever, and this hotel has one up on others with the fabulous pancake machine. Would definitely stay at a Holiday Inn hotel again👍

Receptionist was so helpful we have a child with disabilities and she was so kind and thoughtful

Receptionist was so helpful we have a child with disabilities and she was so kind and thoughtful

facility needs some upgrades

Corridor carpets have holes, bedrooms and bathrooms are tired but clean. No plug sockets by beds but short extension leads provided when requested. If available, book breakfast to be included in your booking otherwise you have to pay £18.95 for a full English.

Perfect stop over. Great to find a room to accommodate our family of 5!!

Possibly the worst Holiday Inn I have ever stayed in as an IHG member who stays on a regular basis. In need of refurbishment. Tired and dated but firstly our room 165 was in need of a major CLEAN and revamp. The bathroom plug was completely rusted and off putting , hence I didnt use the bath or shower. The shaving mirror was corroded, there was a considerable level of dust on the toilet roll holder. The bedroom carpet was old and strained. The staircase which led to the bedroom had numerous stains when we arrived and were still there the following day when we checked out the following day. The restuarant where we had breakfast also had cleanliness issues. I picked up at least 6 glasses for my orange juice without finding one that was clean! A lady called Charlotte was on duty and she was absolutely suberb at dealing with the problem. She is a tremendous asset to the Hotel. The pancake machine wasn't working and immediately she offered to have some made in the kitchen for me.

facility needs some upgrades

Possibly the worst Holiday Inn I have ever stayed in as an IHG member who stays on a regular basis. In need of refurbishment. Tired and dated but firstly our room 165 was in need of a major CLEAN and revamp. The bathroom plug was completely rusted and off putting , hence I didnt use the bath or shower. The shaving mirror was corroded, there was a considerable level of dust on the toilet roll holder. The bedroom carpet was old and strained. The staircase which led to the bedroom had numerous stains when we arrived and were still there the following day when we checked out the following day. The restuarant where we had breakfast also had cleanliness issues. I picked up at least 6 glasses for my orange juice without finding one that was clean! A lady called Charlotte was on duty and she was absolutely suberb at dealing with the problem. She is a tremendous asset to the Hotel. The pancake machine wasn't working and immediately she offered to have some made in the kitchen for me.

Perfect stop over. Great to find a room to accommodate our family of 5!!

Corridor carpets have holes, bedrooms and bathrooms are tired but clean. No plug sockets by beds but short extension leads provided when requested. If available, book breakfast to be included in your booking otherwise you have to pay £18.95 for a full English.

Good hotel public areas and pool nice and modern. Room was a bit tired. Had a family room but required walking down several hallways and up two separate stairways. Dragging children and luggage that far was a bit difficult. However, would stay again.

Good hotel public areas and pool nice and modern. Room was a bit tired. Had a family room but required walking down several hallways and up two separate stairways. Dragging children and luggage that far was a bit difficult. However, would stay again.

As its promised that next day they help clean and changed beddings, we didnt get that because the kids had spilled juice on the covers and they still used the same beddings the sofar covers were not given duvets. Realised at bedtime when putting kids to bed. Room was not swept at all the next day. Dinning they could not offer us warm milk for cereals for the kids, the kitchen attendants said they dont do that, egg selection for breakfast, would be nice to have some boiled eggs too and they also said they cant make us weldone eggs.

As its promised that next day they help clean and changed beddings, we didnt get that because the kids had spilled juice on the covers and they still used the same beddings the sofar covers were not given duvets. Realised at bedtime when putting kids to bed. Room was not swept at all the next day. Dinning they could not offer us warm milk for cereals for the kids, the kitchen attendants said they dont do that, egg selection for breakfast, would be nice to have some boiled eggs too and they also said they cant make us weldone eggs.

The front desk were doing their best but check out with one person on shift, took a long time. Bar and meal was fine, spa too but hotel is grubby and in need of renovations. Bed linen clean but walls dirty, chairs fading bits peeling off, shutters ancient it just looks dated.

The front desk were doing their best but check out with one person on shift, took a long time. Bar and meal was fine, spa too but hotel is grubby and in need of renovations. Bed linen clean but walls dirty, chairs fading bits peeling off, shutters ancient it just looks dated.

Checked in ok with friendly desk staff. Offered assistance with luggage as the room was up 2 fights of stairs (no lift). Massive bed in a pleasant room. We had breakfast both days. Breakfast was poor. Hash browns and black pudding were very overcooked, probably there since before it opened at 6.30. We had breakfast at 8.30. We booked this hotel because it had a swimming pool. But was met with a sign that said swimming pool closed until further notice, no explainatuon. So overall was not the experience we expected.

Convenient for Brands Hatch. Easy parking. Quiet. Good breakfast. Friendly helpful staff. Would use again.

Convenient for Brands Hatch. Easy parking. Quiet. Good breakfast. Friendly helpful staff. Would use again.