Had a good moment.

The room and bed were wonderful as usual but the staff’s kindness really shone.

The room and bed were wonderful as usual but the staff’s kindness really shone.

Location of hotel..close to the main attractions friendly staff . Room was clean buffet breakfast was amazing

Location of hotel..close to the main attractions friendly staff . Room was clean buffet breakfast was amazing

Great that the hotel also accommodates pets.

Great that the hotel also accommodates pets.

Great location, friendly staff

Excellent Hotel. Modern,large suites, great staff. The breakfast bar is the best I’ve experienced. Huge range of delights and extremely good produce. The freshly made bread & butter pudding with custard was to die for

Excellent Hotel. Modern,large suites, great staff. The breakfast bar is the best I’ve experienced. Huge range of delights and extremely good produce. The freshly made bread & butter pudding with custard was to die for

friendly and helpful staff. Super breakfasts.

friendly and helpful staff. Super breakfasts.

Convenient location , outstanding service

Convenient location , outstanding service

Wonderful stay - will be back

Wonderful stay - will be back

Great location, spacious room and great rooftop bar/pool

Great location, spacious room and great rooftop bar/pool

Disliked that my pets were restricted to our room only

When I checked in the guy at the desk made a loud comment about the fact that I booked through an agent and therefore I was getting room 211. Not sure why that was necessary. I was planning to go to my room, order food and work the afternoon away. The room across from mine was getting maintenance work done, loudly. I wasn’t warned at all, the painter/builder was lovely and very apologetic. I wanted to grab the menu for in room ordering and it was so dirty and sticky all the pages were stuck together. I took it to the front desk asking to please have another one sent to my room as it put me off and I decided to go for a walk. When returned there was no sign of a new menu so I called to ask for it again. The girl on the phone proceeded to tell me I can just check it ok the tv, quite rudely and I asked If I can just please get another copy. It arrived within maybe one hour. It was greasy too but openable! I have photos of both.. I barely had anyone ever greeting me or smiling which was very sad for this kind of hotel. At check out I got asked how was the experience and I explained how disappointed I was for the money I spent. Amar (manager on duty) was really nice and sorry for my experience, and waved the breakfast fee. Although I appreciated it this was a terrible experience for a room just under $400 a night and in the future I will stay clear from booking my hotels via this platform and this chain of hotels.

Disliked that my pets were restricted to our room only

When I checked in the guy at the desk made a loud comment about the fact that I booked through an agent and therefore I was getting room 211. Not sure why that was necessary. I was planning to go to my room, order food and work the afternoon away. The room across from mine was getting maintenance work done, loudly. I wasn’t warned at all, the painter/builder was lovely and very apologetic. I wanted to grab the menu for in room ordering and it was so dirty and sticky all the pages were stuck together. I took it to the front desk asking to please have another one sent to my room as it put me off and I decided to go for a walk. When returned there was no sign of a new menu so I called to ask for it again. The girl on the phone proceeded to tell me I can just check it ok the tv, quite rudely and I asked If I can just please get another copy. It arrived within maybe one hour. It was greasy too but openable! I have photos of both.. I barely had anyone ever greeting me or smiling which was very sad for this kind of hotel. At check out I got asked how was the experience and I explained how disappointed I was for the money I spent. Amar (manager on duty) was really nice and sorry for my experience, and waved the breakfast fee. Although I appreciated it this was a terrible experience for a room just under $400 a night and in the future I will stay clear from booking my hotels via this platform and this chain of hotels.

Amazimg expereince!

Amazimg expereince!

When searching for a small bag we thought the concierge had failed to deliver with the luggage to the room, he knew exactly where it was - and still in the car.

When searching for a small bag we thought the concierge had failed to deliver with the luggage to the room, he knew exactly where it was - and still in the car.

My stay at the hotel was outstanding. Every member of staff was courteous and professional. The hotel is kept in excellent condition with constant upkeep highly visible. The buffet breakfast is amazing and has so much variety. My room was neat and beautiful. Would highly recommend this hotel.

My stay at the hotel was outstanding. Every member of staff was courteous and professional. The hotel is kept in excellent condition with constant upkeep highly visible. The buffet breakfast is amazing and has so much variety. My room was neat and beautiful. Would highly recommend this hotel.

Great location, beautiful rooms, pool is excellent.

Great location, beautiful rooms, pool is excellent.

What a beautiful hotel! A great alternative to staying in the CBD for a Sydney experience. Very impressive customer service and lovely, welcoming and personable staff. HIGHLY recommended.

What a beautiful hotel! A great alternative to staying in the CBD for a Sydney experience. Very impressive customer service and lovely, welcoming and personable staff. HIGHLY recommended.